What is the process for online car buying at CarMax?

Asked 5 months ago
The process for online car buying at CarMax is designed to be user-friendly and efficient, allowing customers to purchase vehicles from the comfort of their homes. Initially, customers start by visiting the CarMax website, where they can browse a vast selection of vehicles. The search tools on the site help narrow down options based on preferences such as make, model, price range, and features. Once a potential vehicle catches the customer’s interest, they can view detailed information about the car, including photos, specifications, and a free vehicle history report. Customers may also utilize the 360-degree views provided for a better understanding of the vehicle’s condition. If financing is needed, CarMax offers tools to help customers get pre-approved for a loan through the website. After selecting a vehicle and exploring financing options, the next step involves adding the selected vehicle to the online shopping cart and proceeding to checkout. The customer will then have the opportunity to choose between home delivery or picking up the vehicle at a nearby CarMax location. Importantly, CarMax provides a seven-day money-back guarantee, allowing customers to return the vehicle if it does not meet their expectations. For those seeking further information or assistance, the current webpage often has contact details and additional resources to aid in the buying process.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 18, 2025

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