Do I need an appointment to visit a CarMax store?

Asked 2 years ago
CarMax generally does not require customers to have an appointment to visit their stores. Walk-ins are typically welcome during regular business hours, allowing customers to browse the inventory of vehicles, ask questions, and engage with associates. However, in some situations, such as for vehicle appraisals or test drives, it may be beneficial to schedule an appointment to ensure a smoother experience. This can often help to minimize wait times and ensure that an associate is available to assist in a timely manner. It is always a good idea to check the specific CarMax location’s webpage for the most accurate information regarding their policies and any current procedures that might be in place. If you are considering visiting, referring to the website can provide additional insights into their offerings and any potential requirements for your visit.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 18, 2025

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