Recent Calm App Customer Questions
If I still have a subscription and haven’t previously requested to cancel, I need to cancel my Calm subscription
To cancel your Calm subscription, you can do so directly through the app or the platform where you purchased it. If you're using the app on iOS, go to your subscriptions in the App Store. For Android, visit the Google Play Store subscriptions. Follow the prompts to complete your cancellation. Remember, if you cancel, your subscription will remain active until the end of the billing period.
Asked Aug 22, 2025 7:42 PM
Having trouble renewing subscription for calm premium, I entered continue to enter apple password, nothing happens? Why?
We're sorry to hear that you're having trouble renewing your Calm Premium subscription. This issue can occur due to several reasons such as an unstable internet connection, outdated app version, or a glitch in the App Store. We recommend ensuring your internet connection is stable and updating the Calm App to the latest version if it is not already. If the issue persists, try signing out and back into your Apple ID in the Apple App Store settings, then attempt the renewal process again. If these steps don't help, it might be an issue related to the Apple's server or billing which need to be addressed with Apple Support.
Asked Apr 4, 2024 4:48 PM
I need a refund. I cancelled my free subscription the day I was suppose to and still there as charged $69.99
We're sorry to hear about the inconvenience. As a helpful guide, please remember that canceling your free trial must be done more than 24 hours before the trial ends to avoid being charged. A refund, however, can be requested through the platform you used for purchase. If you purchased through Apple, a request for a refund can be submitted through Apple Support. If you purchased through Google Play, Google Play may offer a refund or you can contact us within 48 hours of your purchase. To get the best results, reach out as soon as you notice the charge.
Asked Mar 15, 2024 3:10 AM
I started a free trial and was instantly charged for a ind year subscription which I do not want.
We apologize for the inconvenience you're experiencing. While we don't handle customer service directly, the typical step is to cancel your subscription through the platform you used for purchasing it (Apple's App Store or Google Play Store) to avoid future charges. If you were charged immediately after signing up for a free trial, it might mean that you've already used an introductory offer previously, as these are typically available once per user. Please ensure to cancel the auto-renewal so that you are not billed in the future. For refunds, you will need to contact the platform's customer service as they manage transaction concerns.
Asked Mar 11, 2024 2:49 PM
I had a trial subscription account set up. However, our job is giving us free access to calm (City of Newport News). It appears I can't set up an account with the city because it says I already have an account. Help
It seems you need to join the Calm subscription provided by your employer, City of Newport News, but you've already set up a trial account before this. To resolve this, you should first cancel your trial subscription, ensure it is no longer active, and then sign up anew with the details provided by your employer for the free access. This way, you would be able to avail the benefits provided by your employer without facing any conflict with the previous trial account. The critical point is to make sure the trial subscription is entirely deactivated to avoid any overlaps.
Asked Mar 5, 2024 3:05 PM
Help me with my Calm App customer service issue
App Features
What types of content are available in the Calm App?
The Calm App offers a diverse range of content designed to help users with relaxation, meditation, sleep, and overall well-being. One
In addition to guided meditations, Calm also provides a variety of sleep stories, which are narrated tales intended to help users unwind and fall asleep more easily. These stories feature soothing voices and calming soundscapes, making them a popular choice for those seeking a restful night's sleep.
Calm App also includes a selection of music designed to help users relax or concentrate. This music is curated to create an ambiance conducive to meditation, studying, or simply enjoying moments of peace. Furthermore, the app features nature sounds that can enhance relaxation and provide a calming backdrop for meditation or sleep.
Users can also explore lessons from renowned experts in mindfulness and personal development through the app's masterclasses. These classes cover various topics, providing users with insights and practical tools to incorporate mindfulness into their daily lives.
Overall, the Calm App is designed to provide a comprehensive suite of resources to support mental well-being, making it a valuable tool for anyone looking to cultivate a more peaceful and mindful lifestyle. For more specific information about the latest offerings, interested users may refer to the Calm website....
Are there specific programs for sleep in the Calm App?
Calm App is well known for its comprehensive offerings related to sleep, catering to users seeking better rest and relaxation. Within
The guided sleep meditations can help users unwind and prepare their minds for restful sleep, often featuring specific techniques like mindfulness or visualization to promote relaxation. The bedtime stories, narrated by calming and soothing voices, are crafted to engage the listener while easing them into a state of tranquility, making them an excellent choice for adults looking to rekindle the childhood nostalgia of being read to.
Additionally, the app provides soundscapes that can create the perfect auditory environment for sleep, featuring nature sounds, white noise, or gentle music. Each of these resources is aimed at developing healthier sleep habits and improving overall sleep quality. Users looking for more detailed information or specific sleep programs can consult the Calm App's website for updates and additional resources related to sleep offerings....
How frequently is new content added to Calm?
Calm App is committed to providing fresh and engaging content to its users on a regular basis. Typically, new content is added to the
In addition to the monthly updates, Calm App often features themed collections and seasonal content that caters to specific topics such as stress relief, sleep improvement, or personal growth. The app may also introduce new instructors and collaborations that bring diverse perspectives to its offerings.
Users can look forward to exploring a wide range of content that is curated to help them develop their mindfulness practices and enhance their relaxation experiences over time. For those who are curious about the latest additions to Calm, visiting the app or calm.com provides information about newly released content and upcoming features. This allows users to stay up to date and make the most of their Calm App experience....
What features does the Calm App offer?
The Calm App offers a diverse range of features aimed at promoting relaxation, mindfulness, and overall mental well-being. One of the
Additionally, Calm features a collection of sleep stories narrated by well-known personalities, which are designed to help individuals drift off to sleep. The app also includes soundscapes, such as nature sounds and ambient music, which can be used for relaxation, background noise during work, or meditation sessions.
Calm offers breathing exercises that guide users through techniques for centering themselves and reducing stress. For those interested in a more structured approach, the app has Daily Calm sessions that provide a fresh meditation experience each day, helping individuals build a consistent practice.
Moreover, Calm incorporates mindfulness techniques, sleep aids, and relaxation tools within its user-friendly interface, making it accessible for individuals at any stage of their wellness journey. For the most up-to-date information, users can always check the official Calm website....
Subscriptions and Gifts
What are the demographics of the typical Calm user?
Calm App attracts a diverse user base that spans various demographics, making it popular among individuals seeking relaxation, mindfulness,
Calm users tend to be more predominantly female, though there is a significant number of male users as well. The app appeals to individuals from different educational and socioeconomic backgrounds, with many users prioritizing self-care and mental health practices. Calm features a range of content, from guided meditations to sleep stories, which attracts users with varying levels of experience in mindfulness practices. The app’s adaptability to different lifestyles and preferences contributes to its broad appeal. For the most accurate demographic insights, it is advisable to refer to any available resources on their official website....
Is there a way to gift a Calm subscription?
Yes, there is indeed a way to gift a Calm subscription. Calm App provides options for users who wish to share the benefits of the app
It is important to note that the specific availability of gifting options may vary, and the details can change over time. As Calm App often updates its features and offerings, it would be beneficial to check their official website for the most current information on gifting options. This way, you can find the exact details and procedures for gifting a subscription effectively....
User Privacy
What measures are in place for user privacy in the Calm App?
The Calm App takes user privacy very seriously and has implemented several measures to protect personal information. First and foremost,
Calm implements encryption protocols to safeguard data transmission, ensuring that personal information is protected while in transit. The app also avoids collecting unnecessary information, focusing only on what is essential for delivering its services. In addition, Calm does not share user data with third parties for marketing purposes, thus maintaining the integrity of user privacy.
Users are afforded control over their data. The Calm App provides options for users to manage their privacy settings, including the ability to delete their account and associated data at any time. Moreover, the app allows users to opt out of certain communications, thereby giving them greater control over how their information is used.
Lastly, the Calm App's privacy policy outlines in detail the types of information collected, how it is used, and the protective measures in place. Users are encouraged to read this policy for a comprehensive understanding of how their privacy is protected. For further inquiries about privacy or data security, users may wish to look for additional resources on the current Calm website....
How do I track my progress in meditation using Calm?
Calm offers several ways to track progress in meditation, allowing users to reflect on their journey and growth over time. When a user
Additionally, the app provides a daily streak feature that encourages consistency by showing the number of consecutive days the user has meditated. This gamification aspect can be motivating and help users commit to their practice.
Users can also explore their "Daily Challenges" and "Courses" within the app. Completing these sessions often allows for reflections on progress and personal development. To gain insights into one's meditation journey, users can consult the "Statistics" section, which may provide detailed information about total meditation time, frequency of sessions, and favorite practices.
For the most accurate and up-to-date information, users may wish to refer to the current Calm website regarding tracking features....
Getting Started
How do I get started with the Calm App?
Getting started with the Calm App is a straightforward process. First, one would need to download the application from a preferred
Once the account is created, users can explore the various features Calm offers, such as guided meditations, sleep stories, calming music, and programs designed to reduce anxiety and improve sleep quality. It may be helpful to take a moment to navigate through the app’s interface and familiarize oneself with its layout and categories.
For new users, Calm often suggests starting with shorter meditations or sleep sessions, gradually progressing to longer practices as one becomes more comfortable. The app may also feature daily content that encourages regular engagement. For additional details or support, reviewing the help or contact section on Calm's official web page could be beneficial....
Do you offer a free trial for new users?
Calm App does provide new users the opportunity to explore its offerings through a free trial period. This trial allows individuals
It is essential for users to check the official Calm App website for the most accurate information regarding the specific duration of the trial and any terms and conditions that may apply. Additionally, users may find it helpful to explore the different subscription options available after the trial ends to determine which best meets their needs....
Account Management
Can I use the Calm App offline?
The Calm App offers a variety of features that can be accessed offline, which makes it convenient for users who may not always have...
What should I do if I have trouble accessing my account?
If an individual is experiencing trouble accessing their Calm App account, there are several steps they can take to help resolve the
In some cases, issues may arise from connectivity problems, so verifying that the device is online can also be useful. Users should also ensure that their application is updated to the latest version, as outdated software can sometimes lead to login difficulties. If none of these steps resolve the issue, it may be beneficial to refer to the help center or support section found on the Calm website for additional guidance. For specific account-related concerns, checking the contact information provided on their current web page can lead to further assistance....