What is the return policy?

Asked 2 years ago
Burlington Coat Factory has a relatively straightforward return policy designed to provide customers with flexibility and assurance when shopping. Generally, customers can return items within a specific timeframe, which is typically 30 days from the date of purchase. It is important to note that the item must be in its original condition, meaning it should be unused and with all original tags still attached. This ensures that the return process can be completed smoothly. For certain types of products, such as clearance merchandise, the return policy may be different, and customers are encouraged to check at the time of purchase or on the Burlington website for specific details regarding those items. Items that fall into categories such as undergarments and swimwear may also have stricter return guidelines for hygiene reasons. When returning items, customers must provide proof of purchase, which can include a receipt or an invoice. This is essential in order to facilitate the return process. Customers may return items either in-store or through the mail, depending on their preference and convenience. Burlington's return policy is designed to enhance the shopping experience, providing peace of mind to customers making their purchases. For any specific inquiries or updates to the return policy, it is advisable to visit the Burlington website, where the most current information on returns and exchanges can be found.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 26, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Burlington Coat Factory?

If you need to call Burlington Coat Factory customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Burlington Coat Factory

Burlington Coat Factory

Find a list of many popular Burlington Coat Factory questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Burlington Coat FactoryBurlington Coat Factory Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!