What is your return policy?

Builderdepot.com typically offers a return policy that allows customers to return most items within a specified time frame, usually within thirty days of receipt. It is important for customers to ensure that the items are in their original condition and packaging when initiating a return. Some exceptions may apply, particularly for items that are custom-made or personalized, which are generally not eligible for return. Customers may need to provide proof of purchase, such as an order number or receipt, to facilitate the return process. In many cases, a return authorization may be required before sending items back to ensure the return is processed smoothly. Refunds may be issued to the original payment method, but it is worth noting that shipping fees may not be refunded unless the return is due to a mistake on the part of Builderdepot.com. In the cases of defective or damaged items, Builderdepot.com often directs customers to follow specific steps to report the issue, so it is advisable to check their website for detailed instructions regarding such situations. For the most accurate and up-to-date information about the return policy, it is recommended for customers to visit the current web page on Builderdepot.com that outlines return procedures and policies. This will provide insights into any changes or specific requirements that may be in effect.