What is the procedure for lost or damaged luggage claims?

When a passenger experiences lost or damaged luggage while traveling with Brussels Airlines, there is a specific procedure they should follow to file a claim. It is important to act quickly, as there are time limits for submitting claims. First, upon realizing that luggage is lost or damaged, the passenger should report the issue immediately to the Brussels Airlines baggage service at the airport. This can usually be done at the airline's designated baggage claim desk. The staff will help to create a report, known as a Property Irregularity Report, which serves as essential documentation for the claim process. It is vital for passengers to keep a copy of this report for their records. After filing the report, passengers should provide any necessary information, including their boarding pass and baggage claim tags, which will help Brussels Airlines trace the lost luggage or assess the damage. Next, passengers may need to submit a formal claim through the airline’s website, providing all relevant details and any supporting documents, such as receipts for necessary purchases made due to delayed luggage. Typically, Brussels Airlines aims to respond to claims within a set timeframe. For the most accurate and current procedures regarding lost or damaged luggage claims, passengers are encouraged to visit the Brussels Airlines official website.