What should I do if I receive a damaged item?

If a customer receives a damaged item from Brookmays.com, it is essential to address the situation promptly and carefully. First, the customer should examine the item in question to assess the extent of the damage. It is advisable to take clear photographs of the damaged item, as this visual evidence can be important for any claims or returns. Next, the customer should refer to the return policy found on the Brookmays.com website, as it typically outlines the necessary steps for reporting a damaged item. Usually, this process involves initiating a return or exchange request, which may require logging into the customer's account and following specific instructions laid out on the site. Additionally, customers should have their order number and relevant details readily available when initiating the return process. This information helps expedite the handling of the issue. In some cases, Brookmays.com may provide a return shipping label for the damaged item, ensuring the return process is as smooth as possible. For further clarification or assistance, customers can consult the contact information provided on the website, where they can find options that are available for reaching out to the support team.