What do I do if my debit or credit card is lost or stolen?

If a member of Brooklyn Cooperative Federal Credit Union discovers that their debit or credit card is lost or stolen, it is important to act quickly to prevent unauthorized transactions and protect personal financial information. The first step is to review recent account statements and transactions for any suspicious activities. Once this is done, the member should immediately report the loss or theft of the card. This can usually be accomplished by visiting the credit union's website and looking for the appropriate contact information. Many financial institutions provide a dedicated phone line for reporting lost or stolen cards, which is often available twenty-four hours a day. Upon reporting the loss, the member will typically be guided through the process of freezing the card to stop any additional charges and may be issued a replacement card. Additionally, it might be advisable to monitor credit reports and accounts for any unusual activity in the following months. Members are encouraged to familiarize themselves with the credit union's policies regarding lost or stolen cards to better understand their liability and any potential protections offered.