Are there any special assistance services for passengers with disabilities?

Asked 2 years ago
British Airways has a comprehensive range of special assistance services tailored for passengers with disabilities. They are committed to ensuring that all passengers have a smooth and enjoyable travel experience. This includes support at every stage of the journey, from booking to arrival. When a passenger requires assistance, it is advisable to inform British Airways at least 48 hours prior to the flight. This allows the airline to make the necessary arrangements to accommodate the specific needs of the passenger. Assistance can cover a wide array of requirements, including wheelchair support, help with boarding and disembarking, and assistance in various airport processes such as check-in and security screening. Once at the airport, British Airways personnel are trained to provide assistance at every point, including dedicated check-in channels and priority boarding procedures. If a passenger needs help with mobility, they will be escorted safely throughout the airport, ensuring that they reach their gate comfortably. In addition, British Airways provides information about airport facilities and assistance options on their website. They recognize that each individual’s needs may vary, so they encourage passengers to communicate their specific requirements clearly. Detailed information about these services, including how to request them and any relevant guidelines, can usually be found on the official British Airways webpage. Traveling with a disability should not create obstacles, and British Airways aims to facilitate a pleasant travel experience for all their customers.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 2, 2025

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