The question we are asked most often is about how to talk to Boscovs.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
If I bought shoes in Boston’s and decide to return how long from purchase date do I have
You have 60 days from the purchase date to return shoes to Boscovs.com. Make sure they are in new, unused condition with the original packaging and tags.
Asked May 13, 2025 10:22 AM
Does your store do price matching
Boscov's does not have a formal price matching policy. However, we pride ourselves on offering competitive pricing and frequent sales. If you find a better price at another retailer, you can bring it to our attention, and we may be able to assist you further.
Asked Nov 21, 2024 7:38 PM
Did not receive credit card. I opened the account before Christmas and my card never arrived by mail.
We're sorry to hear that you have not received your Boscov's Credit Card yet. It typically takes approximately 7-10 business days to receive your card in the mail after approval. If it has been longer than this, please contact Boscov's Card Customer Service directly to report your card as not received. They can address the issue and can send you a replacement card if necessary. Keep in mind that even without a physical card, you can still shop with Boscov's using your account.
Asked Mar 25, 2024 4:25 PM
Help me with my Boscovs.com customer service issue
Boscov's Online has specific policies regarding order cancellations and changes. Generally, once an order has been placed, it is processed
To change or cancel an order, it is advisable to act as soon as possible. You can log into your account on Boscov's website, navigate to your order history, and check the status of your order. If the option to modify or cancel your order is available, you will find guidance there.
If the order has already been processed or shipped, returning items is typically an option. Boscov's generally offers a return policy allowing customers to return products for a refund or exchange within a specified period, usually accompanied by the original receipt or order confirmation. Customers should review the current return policy on the Boscov's website for specific instructions.
For more detailed information regarding your order, please consult the current web page where you can find appropriate contact information if required....
Boscov's return policy is designed to ensure customer satisfaction while facilitating the return of items. Generally, Boscov's allows
For online purchases, customers should also be mindful of shipping costs associated with returns, as these may not be reimbursed unless the return is due to an error on Boscov's part, such as sending the wrong item. It is advisable for customers to review the details on the website to find any specific guidelines regarding the return of items like cosmetics, lingerie, or clearance products, as these may have different return policies.
In case of damaged or defective items, customers are usually encouraged to return those as well, but they should follow the provided instructions for such situations. It is always a good idea to check the current Boscov's webpage for the most accurate and updated return policy, as store policies can change, and this information will provide the specific details needed for successful returns....
Boscovs.com frequently offers a variety of special promotions and discounts designed to provide customers with great value. These promotions
Additionally, Boscov's may run promotions for specific holidays or events, featuring timely offers that encourage shoppers to take advantage of savings during peak shopping times. It is also common for them to have loyalty programs or rewards opportunities, which can grant customers additional savings or points on future purchases.
To stay updated on the current promotions, interested shoppers should regularly visit Boscovs.com and check the homepage or the promotional section. There, they can discover details about currently available offers, as well as any upcoming sales or limited-time promotions. Keeping an eye on their website will ensure that customers do not miss out on any exciting deals....
Boscov's price match policy is designed to ensure that customers receive the best possible prices on their purchases. According to
To take advantage of this policy, customers generally need to provide evidence of the competitor's lower price, which can be presented in the form of a printed advertisement, a digital display on the competitor's website, or other proof that the competitor is indeed offering the item for less. It is useful for customers to be aware that certain exclusions may apply, such as products that are on clearance, closeout, or specially discounted items.
This policy reflects Boscov's commitment to customer satisfaction and competitive pricing. If customers have specific questions regarding the details of the price match policy or wish to know more about any terms and conditions, it is advisable to check the current web page for more comprehensive information....
Boscovs.com offers a price matching policy designed to provide value to its customers. Generally, the price matching policy applies
It is important to note that the policy does not typically cover clearance items, open box items, or items sold by third-party sellers. Furthermore, the price being matched must be the full price offered by the competitor, not promotional or discount rates.
For any specific conditions or detailed information regarding items that qualify for price matching, customers are encouraged to refer to the price matching policy listed on Boscovs.com. This ensures that you have access to the most current guidelines and any potential changes that may occur....
Boscov's does offer a loyalty program designed to reward its customers for their purchases and engagement with the store. This program,
Enrollment in the program is generally straightforward and can often be completed either online or in-store. Members typically enjoy the benefits of tracking their points and receiving updates on how they can maximize their rewards.
For the most current details about the loyalty program, including specific terms and conditions as well as how to enroll, it is recommended to visit the Boscov's website. The website will provide comprehensive information regarding membership benefits and the registration process for those interested in joining the program....
To check if an item is in stock at a local Boscov's store, you can visit the Boscovs.com website. On the homepage, there is usually
In addition, the website may have options for checking inventory status directly or providing alternative shopping options, like online purchasing or store shipping. For the most accurate and up-to-date information, it is always a good idea to refer directly to the website, as store inventories can change frequently....
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