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Bissell Customer FAQ

Top Answers & How-to Guides

What is Bissell's Phone Number?

The question we are asked most often is about how to talk to Bissell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I clean and maintain my Bissell vacuum?

Maintaining your Bissell vacuum is essential to ensure it operates effectively and lasts for a long time. First, it is important to Additionally, inspecting and cleaning the brush roll is crucial. Hair, string, or other debris can get tangled and impair the vacuum's functionality. To clean the brush roll, first remove any obstructions and then wipe it down with a damp cloth. Inspecting the vacuum's hose for clogs is also a vital step in maintenance. If there are any blockages, they can significantly decrease suction. You can usually clear a clog by detaching the hose and using a long object or brush to remove the debris. Lastly, it is wise to refer to the user manual for specific maintenance tips and recommended cleaning intervals for your particular model. For comprehensive and up-to-date information, visiting Bissell's current website may provide valuable insights and resources....
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Recent Bissell Customer Questions

Bissell Pet Stain Eraser Powerbrush will not hold a charge. Light come on as if charging then turn off.

We're sorry to hear you're having trouble with your Bissell Pet Stain Eraser Powerbrush. If the device is not holding a charge, first, try charging it for at least 4-5 hours without any interruptions. Sometimes a full, uninterrupted charge can help. If the issue persists, the problem might be with the battery or charger. Ensure that the charger is properly plugged into an outlet and that the connections between the charger and the unit are clean and secure. If you're still experiencing the same problem, it may be best to replace the battery. If the device is still under warranty, contact Bissell's customer service for the best assistance.
Asked Apr 11, 2024 6:16 PM

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Product Registration and Tracking

How Do I Register My Product with Bissell?

When you purchase a Bissell product, you want to register it as soon as possible. This will help you keep up to date on product improvements,...

How do I track my order?

To track an order from Bissell, customers usually begin by visiting the Bissell website, where they may find useful order tracking...

Warranty and Returns

What is the warranty period for Bissell products?

Bissell offers a variety of warranty periods depending on the specific product in question. Generally, most Bissell homecare products It is also important to note that Bissell's warranty typically covers defects in materials and workmanship under normal use, but it may not cover issues arising from misuse or lack of maintenance. Customers are encouraged to carefully read the warranty information that accompanies their product for detailed terms and conditions, as well as any specific exclusions. For additional support and to verify the warranty for a particular product, it can be helpful to check the current Bissell website, where updated information can be found, including instructions on how to register a product for warranty coverage....

Can I return a product that I purchased?

Bissell typically allows for returns of products purchased through authorized retailers, subject to their return policy. It is important If you are considering returning a Bissell product, the best approach is to first check the return policy of the retailer where the purchase was made. This will provide detailed information on the timeframe and conditions for returning products. Additionally, Bissell's website may offer insights into their overall policies regarding returns and exchanges. If you have any doubts or need specific guidance, visiting the Bissell customer service section on their website may also assist you in understanding your options more clearly....

Shipping and Payment

Do you offer international shipping?

Bissell primarily operates within the United States and Canada regarding shipping policies. International shipping options can vary...

What payment methods do you accept?

Bissell accepts a variety of payment methods to accommodate the needs of its customers. Commonly accepted methods include major credit...

Product Safety and Maintenance

Are Bissell products safe for use around pets?

Bissell products are designed with pet owners in mind, and many of their cleaning solutions and machines are formulated to be safe For example, Bissell offers a range of pet-specific cleaning formulas that are designed to tackle pet stains and odors while being safe for pets when used according to the instructions. Additionally, many Bissell vacuums feature specialized tools and technology designed to capture pet hair and dander efficiently, which might help improve the overall cleanliness of your home environment for both humans and pets. As always, it is important to read the product labels and instructions carefully. Some cleaning products may feature specific guidelines regarding pet safety or suggest allowing a space to ventilate after cleaning. If there are any specific concerns regarding a certain product's safety around pets, it may be beneficial to refer to the Bissell website, where you can find detailed product information and safety guidelines. Overall, Bissell is committed to producing effective and safe cleaning solutions for pet owners....

What should I do if my Bissell product is not working properly?

If a Bissell product is not working properly, there are several steps that can be taken to troubleshoot the issue. First, it is advisable Next, reviewing the user manual for specific troubleshooting tips related to the model can be very helpful. Many common issues, such as reduced suction or ineffective cleaning, can be resolved by following the maintenance guidelines provided in the manual. It may also be beneficial to examine the filters, belts, or brushes for clogs or damage, as these components often require regular cleaning or replacement. If these initial steps do not resolve the issue, seeking additional help may be necessary. Information about the product's warranty and service options can typically be found on the official Bissell website, where contact information for further assistance may also be available. This approach ensures that any problems can be addressed effectively....

How do I clean and maintain my Bissell vacuum?

Maintaining your Bissell vacuum is essential to ensure it operates effectively and lasts for a long time. First, it is important to Additionally, inspecting and cleaning the brush roll is crucial. Hair, string, or other debris can get tangled and impair the vacuum's functionality. To clean the brush roll, first remove any obstructions and then wipe it down with a damp cloth. Inspecting the vacuum's hose for clogs is also a vital step in maintenance. If there are any blockages, they can significantly decrease suction. You can usually clear a clog by detaching the hose and using a long object or brush to remove the debris. Lastly, it is wise to refer to the user manual for specific maintenance tips and recommended cleaning intervals for your particular model. For comprehensive and up-to-date information, visiting Bissell's current website may provide valuable insights and resources....

Product Support and Parts

What is the recommended frequency for cleaning the filters of Bissell products?

Bissell recommends regularly cleaning the filters of their products to maintain optimal performance and efficiency. The frequency of For carpet cleaners, it is important to follow the guidelines found in the user manual provided with the device. Generally, rinsing or replacing filters after each use can greatly enhance the machine’s cleaning ability and prolong its lifespan. Regular maintenance not only ensures superior cleaning results but also keeps the machine running smoothly. For the most accurate information tailored to specific models, users should refer to the product manual or the Bissell website, where detailed guidelines can be found....

Are Bissell products covered under any product recalls?

Bissell takes product safety very seriously and monitors its products for any potential safety concerns. In the event of a recall,...

Can I find user manuals for Bissell products online?

Yes, user manuals for Bissell products are available online. Bissell maintains a comprehensive library of manuals on their official...

Where can I find replacement parts for Bissell products?

Replacement parts for Bissell products can typically be found through several avenues. First, customers may want to check the official...

Cleaning Products and Solutions

What is the best way to clean different types of flooring with Bissell products?

Bissell offers a range of cleaning products designed to effectively clean various types of flooring, including carpets, hardwood, tile, For carpets, Bissell recommends using their carpet cleaning machines, such as upright deep cleaners or portable spot cleaners. These machines utilize hot water and specialized cleaning formulas to deeply penetrate carpet fibers and remove stains. It is important to first vacuum the carpet to remove loose dirt and debris. Afterward, the Bissell carpet cleaner can be used according to the instructions provided with the machine. Regular deep cleaning helps maintain the carpet's appearance and lifespan. For hardwood floors, Bissell's hardwood floor cleaners or multi-surface cleaners are particularly effective. It is crucial to use a cleaning solution specifically designed for hardwood to prevent damage. Before mopping, the floor should be swept or vacuumed to eliminate dust and grime. The Bissell cleaning solution can be applied directly to the floor or used in a Bissell mop designed for hardwood, ensuring a gentle but effective clean without leaving excess moisture. When cleaning tile or linoleum, Bissell offers multi-surface cleaners that can tackle dirt and grime on glazed and unglazed tiles. Similar to hardwood cleaning, it is advisable to sweep or vacuum beforehand. Utilizing a Bissell steam mop can provide an effective way to sanitize these surfaces, as steam cleaning does not require chemical cleaners and can be very effective in breaking down tough stains. Lastly, upholstery cleaning can be accomplished using Bissell spot and upholstery cleaners, which are designed to clean fabrics gently. It is wise to perform a patch test on an inconspicuous area to ensure the cleaning solution does not affect the fabric color. Bissell's portable deep cleaners are ideal for such tasks, as they provide the necessary power to lift stains without damaging upholstery. Ultimately, for optimal results, it is beneficial to refer to the guidelines provided on the Bissell website for specific cleaning instructions tailored to your product and flooring type....

Can I use my own cleaning solution with Bissell carpet cleaners?

Bissell carpet cleaners are designed to work optimally with Bissell cleaning solutions, which have been specifically formulated to...
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