What is your policy on lost or stolen packages?

Asked 3 months ago
BikeWagon.com has specific policies and procedures in place regarding lost or stolen packages to help customers navigate these unfortunate situations. When a package appears to be lost or stolen, the first step is to check the tracking information provided when the order was shipped. This tracking can often offer insights into where the package was last recorded and its delivery status. If the package is confirmed to be missing, the customer should reach out to the carrier that was responsible for the delivery. Carriers typically have their own procedures for investigating lost packages and may require specific information to assist with the claim. BikeWagon.com also encourages customers to review their order confirmation details and shipping policies for additional guidance. If a package does not arrive within a reasonable time frame, customers are often advised to reach out to the support resources listed on the website for assistance. It is essential to act promptly, as time may play a critical factor in resolving issues related to lost or stolen packages. To find out more about the specific steps to take in these situations, customers may want to consult the relevant sections of the BikeWagon.com website for updated and detailed information on their policies.
Adam Goldkamp is the editor / author responsible for this content.
Answered Sep 6, 2025

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