I received a damaged item, what should I do?

Receiving a damaged item can be quite disappointing, but it is important to know that there are steps you can take to address the situation. First, examine the item carefully to assess the extent of the damage and take photographs if possible. This documentation will serve as valuable evidence when you reach out for assistance. Next, visit the website of BikeWagon.com and look for their return or exchange policy, as most retailers have specific guidelines in place for handling damaged items. Generally, it would be advisable to report the issue as soon as possible. Many retailers, including BikeWagon, typically allow a specific time frame for reporting damaged items to ensure a smoother resolution process. Explain the issue clearly, providing details about the product, the nature of the damage, and any relevant order information. A customer service representative will guide you on the next steps, which may include returning the damaged item for a refund or exchange. It is also helpful to keep any packaging materials, as these may be needed for the return process. By following these steps, you should be able to resolve the issue effectively and receive a satisfactory solution for your damaged item.