Big 5 Sporting Goods Corp Customer FAQ

Top Answers & How-to Guides

What is Big 5 Sporting Goods Corp's Phone Number?

The question we are asked most often is about how to talk to Big 5 Sporting Goods Corp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I find out about upcoming events or workshops at Big 5 Sporting Goods?

To find out about upcoming events or workshops at Big 5 Sporting Goods, it is advisable to regularly check their official website. In addition to the website, you may also want to explore their social media channels. Big 5 Sporting Goods is active on platforms such as Facebook, Instagram, and Twitter, where they frequently post updates about events, contests, and exclusive offers. Following their social media profiles can provide you with real-time information and enable you to engage with the community. Moreover, if you have a local Big 5 store, visiting in person or giving them a call can also yield information about specific events tailored to that location. The staff is generally knowledgeable and can assist you with inquiries related to upcoming events, making it a great way to stay informed....
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Recent Big 5 Sporting Goods Corp Customer Questions

Can I return my item to any Big 5 Sporting Goods store?

Yes, you can return your item to any Big 5 Sporting Goods store, provided you have the original receipt and the item is in its original condition. Be sure to check for any specific return policies that may apply to your purchase.
Asked May 20, 2025 2:06 AM

Help me with my Big 5 Sporting Goods Corp customer service issue

Locations and Hours

Where are the Big 5 Sporting Goods stores located?

Big 5 Sporting Goods stores are primarily located in the western United States. They can be found in states such as California, Nevada,...

What are the store hours for Big 5 Sporting Goods locations?

Big 5 Sporting Goods locations typically operate with store hours that may vary by region and specific store. Generally, most Big 5...

Online Shopping

Do you offer online shopping?

Big 5 Sporting Goods Corporation does indeed offer online shopping. Customers can browse and purchase a wide selection of sporting...

Can I track my order online?

Yes, customers can typically track their orders online with Big 5 Sporting Goods. When an order is placed, an order confirmation email...

Can I return items purchased online in-store?

Yes, customers can return items purchased online to a Big 5 Sporting Goods store. This return policy allows for greater convenience,...

Products and Services

What types of products does Big 5 Sporting Goods sell?

Big 5 Sporting Goods offers a wide range of products catering to various sports and outdoor activities. Customers can find an extensive In the realm of fitness, the stores feature a variety of exercise equipment, athletic apparel, and accessories that support a healthy lifestyle. Customers can also explore different types of recreational equipment for activities like cycling, roller skating, and even water sports. Moreover, Big 5 Sporting Goods is known for its emphasis on seasonal sports and activities, offering specific gear as the seasons change, such as ski and snowboard equipment in the winter and swimming gear in the summer. Overall, the product range is designed to meet the needs of both recreational and competitive athletes, ensuring that customers have access to quality equipment and apparel for their favorite activities. For specific products and availability, it is always a good idea to check the current web page for the most accurate information....

Do you offer any warranties on your products?

Big 5 Sporting Goods Corp does offer warranties on certain products, but the specifics can vary depending on the brand and item in...

Are there seasonal sales or promotions I should be aware of?

Big 5 Sporting Goods Corp often holds seasonal sales and promotions throughout the year that customers can take advantage of. These Moreover, Big 5 often has a coupon program that customers can check out, which may provide additional savings during these promotional periods. Seasonal promotions can vary by location, so it is beneficial for customers to stay updated with current offers at their local store. For the most up-to-date information on sales and promotions, customers are encouraged to visit the Big 5 Sporting Goods website, where details on ongoing and upcoming sales can be found. This way, customers can ensure they do not miss out on great deals on their favorite sporting goods....

Policies and Payments

What is your return policy?

Big 5 Sporting Goods Corporation has a straightforward return policy designed to enhance customer satisfaction. Typically, they allow For returns made within thirty days, Big 5 generally requires proof of purchase, such as a receipt or an order confirmation for online purchases. Returns may vary slightly depending on the specific item. For instance, certain items like opened electronics, special orders, and custom products may have different return conditions. In the case of defective merchandise, Big 5 typically addresses this by allowing customers to return the item for a refund or exchange, provided the defect is reported promptly. Customers are often advised to check the current web page for more specific details regarding any exceptions to the return policy or to view specialized guidelines. All customers are encouraged to visit the Big 5 website for the most current information regarding their return policy, as it may be subject to changes and can vary based on store location or specific promotional circumstances. This ensures that all customers have access to the latest policies and practices directly from the source....

What payment methods do you accept?

Big 5 Sporting Goods Corp generally accepts a variety of payment methods to ensure a convenient shopping experience for their customers. It is advisable for customers to check directly on the official website for the most current and specific information regarding accepted payment methods and any additional options that may be available. This will help provide accurate details tailored to the customer's preferred shopping method....

Are gift cards available for purchase?

Yes, Big 5 Sporting Goods Corp offers gift cards for purchase. These gift cards provide an excellent option for those looking to give...

Loyalty and Employment

Do you offer any loyalty programs or rewards?

Big 5 Sporting Goods Corp does offer a loyalty program designed to reward customers for their purchases. This program allows members Typically, the program might include features such as special promotions, early access to sales, and other unique rewards. While the details of the program can frequently change, customers are encouraged to check the official Big 5 website for the most current information regarding the loyalty program, including how to enroll and the specific benefits available. Overall, the loyalty program is intended to enhance the shopping experience for Big 5 customers, making it even more rewarding to purchase sporting goods and outdoor equipment. For the most accurate and up-to-date information, a visit to the Big 5 Sporting Goods website may provide the best insight into the offerings and any current promotions related to the loyalty program....

Can I apply for a job at Big 5 Sporting Goods?

Yes, individuals can apply for a job at Big 5 Sporting Goods. The company typically offers a variety of employment opportunities, including...

Customer Safety

What measures are in place for customer safety in stores?

Big 5 Sporting Goods Corp prioritizes customer safety in its stores by implementing a variety of measures designed to create a secure Social distancing guidelines may also be observed to reduce crowding, especially during peak shopping times. Some locations may have signage to remind customers to maintain appropriate distances while in the store. Furthermore, Big 5 Sporting Goods stores often provide hand sanitizing stations for customer use at the entrance and throughout the store. When it comes to the layout of the store, measures are often taken to ensure that aisles are clear and unobstructed to allow for easy navigation. Although each store may implement its own specific practices based on local regulations and conditions, customers can find detailed and current information on the safety measures in place by visiting the Big 5 Sporting Goods official website....

How can I find out about upcoming events or workshops at Big 5 Sporting Goods?

To find out about upcoming events or workshops at Big 5 Sporting Goods, it is advisable to regularly check their official website. In addition to the website, you may also want to explore their social media channels. Big 5 Sporting Goods is active on platforms such as Facebook, Instagram, and Twitter, where they frequently post updates about events, contests, and exclusive offers. Following their social media profiles can provide you with real-time information and enable you to engage with the community. Moreover, if you have a local Big 5 store, visiting in person or giving them a call can also yield information about specific events tailored to that location. The staff is generally knowledgeable and can assist you with inquiries related to upcoming events, making it a great way to stay informed....
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