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Best Western Customer FAQ

Top Answers & How-to Guides

What is Best Western's Phone Number?

The question we are asked most often is about how to talk to Best Western customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I make special requests for my stay, such as a crib or extra bed?

Best Western understands that guests may have specific needs or preferences during their stay. It is generally possible to make special...
Ask any question you have about Best Western customer service, get an answer now.

Recent Best Western Customer Questions

I need to cancel my reservation 788320588 at blackfoot idaho best western hotel

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that to assist with your reservation cancellation.
Asked Sep 22, 2024 10:26 AM

Did not receive any of my bonus points rewards

If you did not receive your bonus points rewards, it could be due to a delay in processing or an error in your account. We recommend checking your recent activity in your Best Western Rewards account. Make sure all your stays were properly credited and that you provided your membership number at check-in. If everything seems correct and you still haven't received your points, there might be an issue with the account that requires attention.
Asked Jun 22, 2024 2:39 AM

I didn't receive a confirmation email

We're sorry to hear that you didn't receive your confirmation email. Various factors can dictate why this might happen, such as incorrect email address, a technological glitch, or even your email provider marking the email as spam. Please check your spam or junk email folders first. If you still can't find it, it's possible there could have been an error in your email address when you made your reservation - in this case, you'd need to reach out to Best Western's customer service team or the hotel directly for further assistance.
Asked Mar 27, 2024 2:40 PM

Help me with my Best Western customer service issue

Booking and Cancellation

What Is Best Western's Coronavirus Change or Cancellation Policy?

Best Western has rolled back some of its coronavirus policies regarding cancellation or rescheduling, but its commitment to clean rooms...

How Do I Cancel My Trip with Best Western?

You've made your reservation with Best Western, but then your plans suddenly change and you need to cancel your trip. You can cancel...

How Do I Book a Trip with Best Western?

Enter your travel information and payment details to book a trip with Best Western. Select the hotel of your choice, then click Continue....

How Do I Get a Refund from Best Western?

To get a refund from Western, first check the cancellation policy for your reservation. Gather necessary documentation, such as your...

What Is Best Western's Cancellation Policy?

Best Western cancellation rules depend on the hotel location. You can learn more about your location's cancellation policy by calling...

How Do I Dispute a Charge with Best Western?

If you stayed at a Best Western hotel or resort and found an unexpected charge on your bill that you think was inappropriate, you may...

Guest Feedback

What Do I Do If I Never Received a Confirmation Email from Best Western?

If you made a reservation with a Best Western resort or hotel, the company should have sent you a confirmation email. If you didn't...

How Do I File a Complaint About the Property to Best Western?

If you had some kind of problem with a Best Western resort or hotel during your stay, you might feel you should make a complaint about...

Hotel Policies

What are the check-in and check-out times at Best Western hotels?

Check-in and check-out times at Best Western hotels can vary by location and specific property type, but generally, check-in time is...

What is the smoking policy at Best Western hotels?

Best Western hotels have a varied smoking policy that generally aims to accommodate different preferences of guests. Most Best Western...

What is the minimum age to check in at a Best Western hotel?

The minimum age to check in at a Best Western hotel is typically eighteen years old. This standard age requirement is in place across...

Are there any additional fees or charges I should be aware of when staying at a Best Western hotel?

When staying at a Best Western hotel, guests may encounter a variety of fees or charges that can vary by location and specific reservation Therefore, it is advisable for guests to carefully review the specific terms and conditions of their booking before arrival. Additional fees and charges may be detailed on the website during the reservation process, so guests can be fully informed. For the most accurate information regarding fees for a particular property and booking, it is helpful to refer to Best Western's official website or the specific hotel's page....

Amenities and Services

Does Best Western offer a rewards or loyalty program?

Yes, Best Western does offer a rewards program known as Best Western Rewards. This program allows members to earn points for every Additionally, the program has different tiers based on the number of nights stayed each year, which means that higher-tier members can enjoy even more benefits and amenities, such as room upgrades or early check-in and late checkout options. Signing up for the Best Western Rewards program is free and provides an excellent way for frequent travelers to maximize their hotel stays. For more information about the program, including details on how to join and the benefits available, it is advisable to visit the BestWestern.com website. ...

Can I request a specific room type or location at a Best Western hotel?

Yes, guests can request a specific room type or location at a Best Western hotel. When making a reservation, whether online, via phone,...

Does Best Western offer discounted rates for senior citizens or AAA members?

Yes, Best Western does offer discounted rates for senior citizens and members of AAA. Senior citizens, typically those aged sixty-two...

Are pets allowed at Best Western hotels?

Best Western hotels have a pet-friendly policy, but this can vary by individual property. Many locations welcome pets, allowing guests...

What amenities are available at Best Western hotels?

Best Western hotels offer a wide range of amenities designed to enhance the guest experience. Many locations include complimentary For those traveling for work or leisure, many Best Western hotels feature business centers equipped with computers and printing facilities. Fitness centers are another common amenity, allowing guests to maintain their exercise routines while on the road. In terms of accommodations, guests can often expect comfortable rooms that include a refrigerator, microwave, and coffee maker, ensuring a homely feel. Some locations also offer additional amenities such as swimming pools, on-site restaurants, and laundry services. It is important to note that amenities can vary based on the specific hotel and its tier, ranging from Best Western to Best Western Plus and Best Western Premier. For the most accurate list of available amenities at a particular location, it is advisable to check the current details on the hotel's web page....

Is breakfast included in the room rate at Best Western hotels?

The inclusion of breakfast in the room rate at Best Western hotels can vary depending on the specific property and its location. Many...

Does Best Western have a shuttle service to and from the airport?

Best Western offers airport shuttle services at select locations, but this varies by individual hotel. Some Best Western properties...

Can I make special requests for my stay, such as a crib or extra bed?

Best Western understands that guests may have specific needs or preferences during their stay. It is generally possible to make special...
We look to the Best Western issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Best Western issues reported to GetHuman
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