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Benjamin Moore Customer FAQ

Top Answers & How-to Guides

What is Benjamin Moore's Phone Number?

The question we are asked most often is about how to talk to Benjamin Moore customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the best way to prepare surfaces before painting?

Preparing surfaces before painting is a crucial step that can significantly influence the final results of any painting project. Benjamin First, it is essential to clean the surface. This may involve washing it with a mild detergent solution to remove dirt, grease, or any other contaminants. For outdoor projects, it may be necessary to use a power washer to eliminate mold, mildew, or old paint flakes. After cleaning, the surface must be allowed to dry completely. Next, inspect the surface for imperfections. Any holes, cracks, or dents should be filled with an appropriate filler or spackle. Once these repairs are dry, the surface should be sanded smooth to ensure a seamless finish. For previously painted surfaces or rough areas, sanding can help promote better adhesion of the new paint. If the surface has a glossy finish, it is advisable to lightly sand it or use a deglosser to create a more conducive surface for paint adhesion. Priming is another important step, particularly for porous surfaces or when switching from a dark color to a lighter one. A primer not only helps in achieving an even color but also ensures better durability of the paint. Finally, it is wise to protect surrounding areas with drop cloths, tape, or plastic sheeting to prevent any accidental splatter. Benjamin Moore recommends taking the time to properly prepare surfaces, as it can make a significant difference in the overall quality and longevity of the paint job. For more information, one may consider checking the current website for detailed guidelines and recommendations....
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Product Information

What products does Benjamin Moore offer?

Benjamin Moore is renowned for its wide range of high-quality paints and coatings. Their product offerings include interior and exterior For exterior applications, Benjamin Moore offers durable paints like the Regal Select Exterior and the MoorGard lines, which are specifically formulated to withstand the elements and provide long-lasting color and protection. Additionally, the brand provides a comprehensive selection of primers that enhance adhesion and improve the final finish of the topcoat. Stains and finishes for wood surfaces are also available, including interior and exterior wood stains, sealers, and protective coatings. Beyond standard paint products, Benjamin Moore also features specialty products such as chalkboard paint, metallic finishes, and products tailored for unique surfaces like concrete or metal. The company consistently emphasizes sustainability and innovation, striving to develop tools and materials that meet the evolving needs of consumers. Those interested in exploring the full range of offerings can visit benjaminmoore.com for more detailed information on specific products, color collections, and application guidance....

What is the difference between different types of paint finishes?

The difference between various types of paint finishes primarily lies in their sheen levels, which affect both appearance and performance Flat finishes have a soft, non-reflective look, making them ideal for ceilings and walls where minor imperfections may exist. They help in concealing surface flaws and are typically easy to touch up; however, they are not very durable and may be harder to clean. Eggshell finishes have a slight sheen, providing a soft glow that adds depth to walls without being overly reflective. This finish is popular for living rooms, dining rooms, and bedrooms, as it balances durability with an appealing appearance. Eggshell paint can withstand cleaning better than a flat finish, making it more practical for frequently used spaces. Satin finishes feature a higher sheen, offering a more durable surface that is easier to clean and maintain. They are great for high-traffic areas such as hallways and children's rooms, as well as kitchens and bathrooms. The slight gloss of satin finishes can highlight wall textures and colors beautifully. Semi-gloss finishes are even shinier and are recommended for areas requiring extra durability, such as kitchens, bathrooms, and trim work. They resist moisture and stains well, making them a popular choice for cabinets, moldings, and doors. The reflective quality of semi-gloss finishes can also enhance architectural details. Finally, high-gloss finishes provide the most reflective sheen, producing a polished and striking look. These finishes are exceptionally durable, making them suitable for surfaces that require frequent cleaning, such as cabinetry and furniture. High-gloss paint can create an elegant statement but may also highlight imperfections in the underlying surface. Choosing the appropriate paint finish depends on factors such as location, desired durability, and aesthetic goals, which all contribute to achieving the intended look and function for a space. For more detailed information on Benjamin Moore's finishes, it may be beneficial to explore their current website....

Are there eco-friendly paint options available from Benjamin Moore?

Yes, Benjamin Moore offers a variety of eco-friendly paint options. The company is committed to sustainability and has developed products In addition to Natura, Benjamin Moore features other products that also have low or zero VOC content, which helps minimize harmful emissions during and after application. These paints maintain excellent durability and a beautiful finish, ensuring that consumers do not have to compromise on quality for the sake of ecological responsibility. For those interested in eco-friendly painting solutions, it is worth exploring the full range of offerings and consulting the current web page for additional product information, specifications, and guidance on selecting the right eco-friendly paint for specific projects....

Purchasing & Availability

Where can I purchase Benjamin Moore products?

Benjamin Moore products are widely available through various retailers and authorized dealers. Customers can find these products at...

What are the payment options for online purchases?

When it comes to making online purchases through Benjamin Moore, customers generally have several payment options to choose from. Typically, It is also important to ensure that the billing address matches the payment method to avoid any potential issues during checkout. For the most current information regarding payment methods, it is advisable to visit the official Benjamin Moore website, where details are regularly updated to reflect any changes or additions to payment options. This ensures that customers have the most accurate and up-to-date information when making their purchases....

How can I find a Benjamin Moore store near me?

To find a Benjamin Moore store near you, the best method is to visit the official Benjamin Moore website. There, you will find a store...

Usage & Application

How long does Benjamin Moore paint typically last?

The longevity of Benjamin Moore paint can vary based on several factors, including the specific product used, the application method,...

Can I use Benjamin Moore paint for exterior surfaces?

Yes, Benjamin Moore offers a variety of paints specifically formulated for exterior surfaces. Their exterior paints are designed to...

Can I use Benjamin Moore paint on furniture?

Yes, Benjamin Moore paint can be used on furniture, but there are a few important considerations to keep in mind. It is best to use For specific products and guidance on how to achieve the best outcome when painting furniture with Benjamin Moore products, it is advisable to refer to their website for detailed recommendations....

What is the best way to prepare surfaces before painting?

Preparing surfaces before painting is a crucial step that can significantly influence the final results of any painting project. Benjamin First, it is essential to clean the surface. This may involve washing it with a mild detergent solution to remove dirt, grease, or any other contaminants. For outdoor projects, it may be necessary to use a power washer to eliminate mold, mildew, or old paint flakes. After cleaning, the surface must be allowed to dry completely. Next, inspect the surface for imperfections. Any holes, cracks, or dents should be filled with an appropriate filler or spackle. Once these repairs are dry, the surface should be sanded smooth to ensure a seamless finish. For previously painted surfaces or rough areas, sanding can help promote better adhesion of the new paint. If the surface has a glossy finish, it is advisable to lightly sand it or use a deglosser to create a more conducive surface for paint adhesion. Priming is another important step, particularly for porous surfaces or when switching from a dark color to a lighter one. A primer not only helps in achieving an even color but also ensures better durability of the paint. Finally, it is wise to protect surrounding areas with drop cloths, tape, or plastic sheeting to prevent any accidental splatter. Benjamin Moore recommends taking the time to properly prepare surfaces, as it can make a significant difference in the overall quality and longevity of the paint job. For more information, one may consider checking the current website for detailed guidelines and recommendations....

Services Offered

What is the Benjamin Moore color matching service?

The Benjamin Moore color matching service is designed to assist customers in finding the perfect paint color for their projects. This This service is particularly useful for homeowners and professionals alike who are trying to coordinate colors in their living spaces or work environments. Whether one is looking to match an existing paint color or finds inspiration from an item such as furniture, drapery, or artwork, color matching ensures cohesiveness in design. After the analysis, the corresponding paint can be formulated in various finishes, enabling customers to achieve their desired look. In addition to its color matching services, Benjamin Moore offers a wide range of high-quality paints and finishes, providing options suitable for different surfaces and preferences. Customers interested in utilizing this service or learning more about specific color matching techniques may want to explore the current information available on the Benjamin Moore website, where they can find details on locations that offer these services and any additional resources that might assist them....

Can I order paint samples?

Yes, Benjamin Moore offers the option to order paint samples, which is a wonderful way to explore their extensive color palette. Customers...

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