What should I do if my card is lost or stolen?

If a customer finds that their Bank of Scotland card is lost or stolen, it is essential to act promptly to protect their finances and personal information. The first step is to report the loss or theft immediately. The customer should locate the emergency contact number or relevant customer support information on the official Bank of Scotland website. This is typically available on the homepage or in the customer service section. The next step involves following the instructions provided by Bank of Scotland to formally report the incident. During the reporting process, the customer may need to provide details about the card, such as the card number and any recent transactions to help the bank identify any unauthorized activity. After reporting the loss, the customer will likely need to request a replacement card. It is important to monitor the associated account closely for any suspicious transactions and, if necessary, change any online banking passwords to enhance security further. Taking these steps not only helps in resolving the immediate concern but also safeguards the customer's financial wellbeing moving forward. For the latest updates or specific procedures, customers may refer to the relevant sections on the Bank of Scotland website.