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Bangkok Airlines Customer FAQ

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How do I Contact Bangkok Airlines Customer Service?

The question we are asked most often is about how to talk to Bangkok Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the options for airport transfers and transportation to/from the airport?

When it comes to transfers and transportation options to and from the airport served by Bangkok Airways, travelers have several convenient One popular method of transportation is the airport taxi service. Taxis are readily available at designated taxi stands located outside the terminal. These taxis are metered, and it is important to ensure that the driver starts the meter at the beginning of your journey. This option provides a comfortable and direct way to reach your desired destination. Another option is the Airport Rail Link, which connects Suvarnabhumi Airport to the heart of Bangkok. This elevated train service offers a fast and affordable way to travel into the city. Upon arriving at the Phaya Thai Station, passengers can conveniently transfer to the BTS Skytrain, giving them access to various neighborhoods within Bangkok. There are also shuttle services and private car hire options for those who prefer a more personalized means of transportation. Several private companies operate vehicles that offer pre-booking services, which can be arranged online before travel. Furthermore, some hotels in Bangkok may provide complimentary shuttle services to and from the airport for their guests. It is advisable to check with the hotel directly regarding availability and schedules. Lastly, for the most up-to-date information regarding transportation options and services offered by Bangkok Airways, travelers may refer to their official website, where contact details and additional assistance may also be found....
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Recent Bangkok Airlines Customer Questions

What is the measurement and weight for carry-on bag traveling within Cambodia Vietnam?

For flights on Bangkok Airlines, the maximum dimensions for a carry-on bag are typically 56 x 36 x 23 cm, and the maximum weight allowed is usually 7 kg. It's important to check specific flight details as allowance may vary.
Asked Nov 20, 2024 8:39 PM

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Baggage and Check-in

What is the baggage allowance for Bangkok Airlines flights?

The baggage allowance for Bangkok Airlines varies depending on the specific route and class of service booked. Generally, for domestic For international flights, the baggage allowance can differ significantly. Economy class passengers commonly have a limit of twenty to thirty kilograms of checked baggage, whereas business class passengers may be entitled to a higher allowance, around thirty to forty kilograms. In addition to checked baggage, passengers are also permitted to bring carry-on luggage, with most flights allowing hand baggage weighing up to seven kilograms. It is important for passengers to double-check the specific baggage allowance for their flight when booking, as different routes or promotional fares may come with varying regulations. For the most accurate and updated information, it is advisable to consult the current web page of Bangkok Airlines....
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What are the check-in options for Bangkok Airlines flights?

Bangkok Airlines offers several convenient check-in options for passengers to efficiently manage their travel experience. One option For those who prefer a more traditional approach, airport check-in counters are available. Passengers can arrive at the airport and check in at the designated counters based on their flight, which usually open three hours before departure and close one hour prior to takeoff. Bangkok Airlines also provides self-service kiosks at some airports, allowing for a quick and easy check-in process without needing to wait in line. Passengers are encouraged to verify the specific check-in options and any additional information on the Bangkok Airlines website closer to their travel date....
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Can I select my seat in advance for Bangkok Airlines flights?

Yes, passengers traveling with Bangkok Airlines have the option to select their seats in advance. This service is generally available...
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Booking and Payment

What are the accepted forms of payment for flight bookings?

Bangkok Airlines offers a variety of payment options for flight bookings, ensuring that passengers have flexibility when it comes to...
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Can I make changes to my flight booking online?

Yes, changes to flight bookings with Bangkok Airlines can often be made online through their official website. Passengers typically To initiate the changes, the traveler must access the "Manage Booking" section available on the Bangkok Airlines website. By entering the booking reference and last name, the passenger can view their current itinerary and see what modifications are permitted. It is important to note that certain fees may apply for making changes depending on the ticket policies. Additionally, some fares may have restrictions that limit the ability to modify bookings. Therefore, it is advisable to review the terms and conditions associated with the ticket prior to making any adjustments. For more detailed information, visiting the official Bangkok Airlines website may provide valuable insights and specific procedures related to online flight changes....
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Passenger Services

Is there a loyalty program for frequent flyers?

Bangkok Airlines offers a loyalty program known as the FlyerBonus program, which is designed to reward frequent travelers. This program Joining the FlyerBonus program is quite straightforward. Individuals can sign up online through the official Bangkok Airlines website. Once enrolled, members can track their points and stay informed about exclusive promotions and benefits available to them. The program also features tier levels that reward loyal customers with increasing privileges, such as priority boarding, extra baggage allowance, and access to the airline's lounges. In addition to earning points through flights, members can also accrue points by taking advantage of various partnerships with hotels, car rental companies, and other travel-related services. This allows for a wider range of opportunities to enhance the loyalty experience. For those interested in exploring the details of the FlyerBonus program, including current offers and specific terms, visiting the official Bangkok Airlines website would provide valuable information. It is recommended to regularly check the website for updates and any new features that may be added to the loyalty program....
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Are meals and beverages provided on board for Bangkok Airlines flights?

Bangkok Airlines, also known as Bangkok Airways, generally offers complimentary meals and beverages on their flights. Passengers can...
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What are the visa requirements for traveling with Bangkok Airlines?

When it comes to traveling with Bangkok Airlines, it is important for passengers to understand that visa requirements vary based on For instance, tourists visiting Thailand typically require a visa unless they are from one of the countries that have visa exemption agreements with Thailand. Citizens of certain countries can enter Thailand for short stays without a visa, while others may need to apply for a tourist visa in advance. Additionally, travelers should be mindful of the duration of their stay, as overextending the permitted time can lead to penalties. When traveling to other countries served by Bangkok Airlines, such as Cambodia, Laos, and Vietnam, travelers need to check the individual visa requirements for each destination, as they may vary significantly. Some countries offer visas on arrival, while others may require a visa obtained prior to arrival. To ensure one has the most current and accurate visa information, it is wise to refer to official government websites or the relevant embassies. Passengers are also encouraged to review any travel advisories and necessary documentation related to their flights and destinations on the current Bangkok Airlines web page. This will help in ensuring a smooth travel experience....
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What are the options for airport transfers and transportation to/from the airport?

When it comes to transfers and transportation options to and from the airport served by Bangkok Airways, travelers have several convenient One popular method of transportation is the airport taxi service. Taxis are readily available at designated taxi stands located outside the terminal. These taxis are metered, and it is important to ensure that the driver starts the meter at the beginning of your journey. This option provides a comfortable and direct way to reach your desired destination. Another option is the Airport Rail Link, which connects Suvarnabhumi Airport to the heart of Bangkok. This elevated train service offers a fast and affordable way to travel into the city. Upon arriving at the Phaya Thai Station, passengers can conveniently transfer to the BTS Skytrain, giving them access to various neighborhoods within Bangkok. There are also shuttle services and private car hire options for those who prefer a more personalized means of transportation. Several private companies operate vehicles that offer pre-booking services, which can be arranged online before travel. Furthermore, some hotels in Bangkok may provide complimentary shuttle services to and from the airport for their guests. It is advisable to check with the hotel directly regarding availability and schedules. Lastly, for the most up-to-date information regarding transportation options and services offered by Bangkok Airways, travelers may refer to their official website, where contact details and additional assistance may also be found....
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Travel Policies

What is the policy for traveling with infants or children?

Bangkok Airlines has specific policies in place for traveling with infants and children to ensure a comfortable and enjoyable journey When it comes to children aged two years and older, they are required to have their own seats and must have a full fare ticket as well. It is advisable for parents to inform the airline in advance about any specific needs or assistance required during the flight, such as a bassinet for infants or children’s meals. Additionally, Bangkok Airlines may provide special services for families, such as priority boarding or assistance at the airport. They also recommend checking their current web page for any updates or additional details on their policies related to traveling with infants and children, as this information may change. Traveling with children can be a wonderful experience, and understanding the airline's policies can help ensure a smooth trip....
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Are there any special services available for passengers with disabilities?

Bangkok Airlines is committed to providing an inclusive and accessible travel experience for all passengers, including those with disabilities. For passengers with mobility impairments, Bangkok Airlines typically offers wheelchair assistance. This service can be arranged in advance to ensure a smooth transition through the airport environment. Additionally, the airline may provide priority boarding to help ease the boarding process. For other specific needs, such as deaf or hard-of-hearing passengers, special arrangements may include providing information in accessible formats. Passengers with visual impairments may also receive assistance in navigating through the airport and accessing information about their flights. It is important for passengers with disabilities to inform Bangkok Airlines of their requirements as early as possible, preferably at the time of booking. For detailed information regarding the special services available, including how to request these accommodations, it is advisable to look on the current web page of Bangkok Airlines for further guidance and contact information....
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What is the policy for traveling with pets on Bangkok Airlines flights?

Bangkok Airlines has specific policies concerning the travel of pets on their flights, ensuring the comfort and safety of all passengers. For pet owners planning to travel with their animals, it is essential to have up-to-date health certificates and vaccinations in compliance with the destination country’s regulations. Some countries may have additional requirements, including quarantine policies, which should be researched ahead of time. Each flight may have a limited capacity for transporting pets, so it is advisable for travelers to inform Bangkok Airlines at the time of booking to secure a spot for their pet in the cargo area. Fees may apply for transporting pets, and these can vary based on the size and weight of the animal. As policies can change, it is always best to reference the most current information available on Bangkok Airlines’ official website or contact them for detailed guidelines and requirements related to traveling with pets. This approach will ensure that all necessary preparations are made for a smooth journey....
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