What if the received autopart is incorrect or damaged?

If a customer receives an incorrect or damaged auto part from Autoparts123.com, there are certain steps that can be taken to address the issue. First, it is important for the customer to carefully review the order details they initially placed, including part numbers and descriptions, to ensure that there was no misunderstanding. If it becomes clear that the wrong part was sent or if the part is damaged, the next step would be to refer to the return policy outlined on the Autoparts123.com website, which typically provides detailed instructions on how to proceed with returns or exchanges. Customers can usually initiate a return by following the steps specified on the website. This may involve filling out a return request form and providing relevant information such as order numbers and descriptions of the issues with the received part. In many cases, the company will provide guidance on how to ship the item back. Additionally, it is advisable for customers to document the damage through photographs to help facilitate the return process. For specific questions regarding return shipping costs or time frames, customers may find it helpful to check the website's FAQ section or relevant resources. Overall, clear communication with the return process outlined on the Autoparts123.com website is essential to resolving any issues effectively.