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Audible.com Customer FAQ

Top Answers & How-to Guides

What is Audible.com's Phone Number?

The question we are asked most often is about how to talk to Audible.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I listen to Audible audiobooks using Alexa?

Yes, Audible audiobooks can be enjoyed using Amazon Alexa devices. Users can enable the Audible skill on their Alexa-enabled devices,...
Ask any question you have about Audible.com customer service, get an answer now.

Recent Audible.com Customer Questions

Can I still listen to my books after I cancel subscription?

Yes, you can still listen to the audiobooks you purchased during your subscription even after canceling. Your library remains accessible, allowing you to enjoy those titles at any time. However, any audiobooks that were only available through a subscription or not purchased will no longer be accessible once your subscription is canceled.
Asked Jul 28, 2025 11:15 PM

My books on audible have stopped downloading

There could be several reasons why your Audible books are not downloading. It may be due to a problem with your internet connection, insufficient storage on your device, or an issue with your Audible app. Try the following steps: 1. Ensure you have a stable internet connection. 2. Check if your device has enough storage space. If not, free up some space. 3. Restart your device. Sometimes, this can solve temporary issues. 4. Update your Audible app. This could fix bugs causing downloading issues. 5. If the problem persists, you may need to uninstall and reinstall your Audible app. Remember to use the same Amazon account you initially used for your purchases. Remember, we're here to help. If you have any additional trouble, let us know.
Asked May 25, 2024 6:37 PM

How can I gift an Audible book to someone?

You can gift an Audible book through Audible's "Give as a Gift" feature. To do so, find the book you want to gift in the Audible catalog. Then, click on "Give as a Gift". You will have options to send the gift via email, send a print-at-home gift, or share a link to the gift. When sent via email, the recipient will receive an email with a link to redeem the audiobook. For the print-at-home option, you can print a certificate with the redemption code for the gift. The shareable link can be sent via any method you prefer. Note, you will need to complete the purchase of the gift before these options are made available.
Asked May 18, 2024 2:16 PM

Couldn’t process payment Please check your payment information, or enter a new card and try again. This.. is the issue

This issue could be due to several reasons. One possible reason is that your payment information is outdated or incorrect. To resolve this, make sure to update your payment details with the correct information. If that doesn't work, it might be due to insufficient funds in your account. Please ensure you have enough balance in your account to cover the cost of your subscription. Also, please know that some banks may block certain online transactions for security reasons. So, it is worth getting in touch with your bank to make sure they are not blocking the transaction. If these suggestions don't work, it's best to try a different payment method if you have one available.
Asked Apr 22, 2024 12:21 PM

I wish to cancel my audible account

To cancel your Audible account, go to your 'Account Details' page on the Audible desktop site. Next, you should click on 'Cancel my membership' under the "Account Settings" section. Follow the on-screen instructions to complete the cancellation process. Please remember that any unused credits will be lost upon cancellation, so it is advisable to use your credits before cancelling your membership.
Asked Apr 4, 2024 4:54 PM

Help me with my Audible.com customer service issue

Returns and Cancellations

How Do I Return an Item from Audible.com?

If you mistakenly purchase the wrong items from Audible, you can return them to get a refund. You should qualify for a refund as long...

Can I return a book I purchased with credits?

Yes, customers can return audiobooks purchased with credits on Audible. Audible offers a return policy that allows users to return...

What happens to my credits if I cancel my membership?

When a user cancels their Audible membership, the fate of any remaining credits depends on the specific terms of their plan at the For the most current and detailed information regarding credits and cancellations, users may want to check the relevant section on the Audible website. The website provides up-to-date guidance and specifics that may help clarify any concerns regarding membership status and credits....

Membership and Payments

How does Audible's credit system work?

Audible's credit system is designed to allow subscribers to access audiobooks with great flexibility and ease. When a user subscribes If a member does not use their credits within a month, they will roll over to the next month, allowing users to accumulate credits. However, there is usually a limit on the number of credits that can be stored, which is often capped at six. This encourages regular use of the service. Additionally, Audible often has promotions and sales, making it possible for members to purchase audiobooks at discounted prices even without using their credits. Users can also exchange their audiobooks for credits if they are not satisfied with a purchase. For specific details on credit expiration, limits, or any ongoing promotions, it is advisable to check Audible's official website....

What is the Audible membership fee?

Audible offers a variety of membership plans, with the most popular option being the Audible Plus membership and the Audible Premium On the other hand, the Audible Premium Plus membership usually costs around fourteen dollars and ninety-five cents per month. This plan includes all the benefits of the Plus membership, plus one credit each month that can be used to purchase any audiobook, regardless of its price. Prices may vary based on promotions or regional differences, so it is advisable to check the current Audible web page for the most accurate and up-to-date pricing information....

Can I buy Audible audiobooks without a subscription?

Yes, it is possible to purchase Audible audiobooks without holding a subscription. Audible offers a feature known as "a la carte" purchasing,...

Does Audible offer a free trial, and what does it include?

Audible does offer a free trial, and it is a great opportunity for new users to explore the extensive library of audiobooks and original...

How can I switch my Audible membership plan?

To switch your Audible membership plan, Audible provides a straightforward process. First, you will need to log into your Audible account Audible typically offers different membership tiers, which may include options such as a standard monthly plan, an annual plan, or a premium plan. You can review the available plans and select the one that best suits your needs. Be sure to read any accompanying information about the changes, as switching plans may affect billing cycles and credits you have accumulated. After selecting your desired plan, follow the prompts to finalize the switch. If you have further questions, it is helpful to refer to the current web page for any specific instructions or details regarding your membership options....

Listening Options

Can I listen to Audible audiobooks offline?

Yes, Audible audiobooks can be listened to offline. When a user purchases or downloads an audiobook through the Audible app, it is...

What devices are compatible with Audible?

Audible is designed to be compatible with a wide range of devices, allowing users to enjoy audiobooks wherever they may be. Some of Furthermore, Audible can also be enjoyed on Amazon devices, such as Kindle Fire tablets and Echo smart speakers. Many users appreciate the convenience of listening to their audiobooks on Amazon Echo devices, which provide hands-free access through voice commands. Additionally, Audible is compatible with computers that use the Windows operating system or macOS, allowing for seamless access via the Audible website or desktop application. Lastly, certain other third-party devices, such as select car audio systems and some smart TVs, may also support Audible content. It is always a good idea to check the specific device compatibility on the Audible website to ensure the best listening experience....

Can I listen to Audible audiobooks using Alexa?

Yes, Audible audiobooks can be enjoyed using Amazon Alexa devices. Users can enable the Audible skill on their Alexa-enabled devices,...

Sharing and Accessibility

Can I share my Audible audiobooks with others?

Audible has specific policies regarding the sharing of audiobooks. Typically, audiobooks purchased through Audible are licensed for However, Audible does offer a feature called the Audible Share function, which allows users to share a title with another Audible user for a limited time. This feature enables the recipient to listen to the audiobook for a period of time without purchasing it. Sharing is typically done through a unique link provided by the user sharing the audiobook. The recipient must have their own Audible account to utilize this feature. Additionally, some audiobooks may come with a built-in sharing feature, allowing you to gift a specific title to another user. This acts as a way to allow friends or family members to experience the same book without infringing on copyright laws. For those interested in sharing audiobooks, it is important to explore the specific options available within the Audible platform. More detailed information about sharing policies and available features can be found on Audible's website. It is advisable to refer to the current web page for the most accurate and up-to-date details concerning sharing audiobooks....

Is Audible available in other languages?

Yes, Audible offers content in a variety of languages besides English. The platform aims to cater to a diverse audience, providing...

What formats do Audible titles come in?

Audible titles primarily come in digital audio format. The most common format used by Audible is known as AAX, which provides high-quality In addition to these audio formats, some Audible titles may also include companion PDF files or other supplementary materials that can enrich the listening experience. These can contain features like visuals, additional information, or supporting content that might be relevant to the title. Listeners can enjoy these titles through the Audible app, which is available on various platforms, and they can easily manage their library and download titles for offline listening. For more specific inquiries about formats and compatibility, it is advisable to consult the relevant section on the Audible website....
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Audible.com issues reported to GetHuman
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