Atlassian Customer FAQ

Managing user permissions in Atlassian Jira is essential for ensuring that team members have the appropriate access rights to projects To manage permissions, an administrator can navigate to the "Jira settings" menu, where they will find the "System" and "Projects" settings. Within the "Projects" settings, the administrator can select the specific project they wish to manage. Here, they can define a permission scheme, which outlines what specific actions users can perform based on their roles or group memberships. It is also possible to create custom permission schemes tailored to the specific needs of a project. After creating or editing a permission scheme, it can be associated with one or more projects. It is essential to review the permissions regularly to ensure they align with the organization's evolving requirements. For more detailed guidance, users may refer to the official documentation available on the Atlassian website....

Upgrading an Atlassian subscription typically involves a straightforward process that can be managed through the Atlassian website. In the administration interface, there are usually options to manage the subscription plan. Users can select an upgraded plan that meets their requirements, such as increasing user limits or accessing additional features. After selecting the desired plan, users can proceed by following the prompts to confirm the upgrade. Payment information may need to be updated or reviewed during this process. It is advisable to review the pricing details and any changes in features that come with the new plan. For further guidance on upgrading, it may be helpful to refer to the documentation available on the Atlassian website, which provides detailed instructions tailored to specific products....

To obtain support for Atlassian products, users have several avenues available to them. First and foremost, the Atlassian website features Users can also access community forums where they can post questions and share experiences with other Atlassian users. These forums are a great resource, as they often contain valuable insights and solutions from fellow users who have faced similar challenges. For those requiring more targeted assistance, Atlassian offers a support ticket system through which users can submit specific issues directly to Atlassian support staff. When submitting a ticket, it is important to provide a detailed description of the problem, as well as any steps already taken to resolve it. This information can facilitate a quicker resolution. In addition, some users may choose to utilize third-party service providers or consultants who specialize in Atlassian products. These professionals can offer personalized support and help streamline the use of the tools. Overall, exploring these resources will significantly enhance the user experience with Atlassian products. For the most current information regarding support options, it is advisable to visit the official Atlassian website directly....

Atlassian offers different products tailored to specific needs, with Jira Software and Jira Service Management being two of the most Jira Software is primarily designed for software development teams. It provides functionalities that help in project management, tracking issues, and facilitating agile methodologies like Scrum and Kanban. It allows teams to plan sprints, create user stories, and monitor progress through customizable boards and reports. This tool is ideal for developers and project managers who aim to streamline their development process and improve overall efficiency. On the other hand, Jira Service Management is focused on IT service management and customer service teams. It offers features that support managing service requests, incidents, changes, and problems in an organization. With built-in service level agreements, customizable workflows, and a self-service portal for users, it is geared towards providing support and maintaining service operations. This product is particularly beneficial for teams that need to manage IT requests from both internal and external users effectively. While both tools share a common platform and can integrate well with each other, the choice between Jira Software and Jira Service Management ultimately depends on the specific needs of the team in question. It can be helpful to refer to the Atlassian website for more detailed comparisons and guidance based on particular requirements....

Atlassian Confluence is primarily a collaboration tool designed for team documentation and knowledge sharing rather than project management. You will then be asked to select a space template. While there may not be a specific "project" template, the "Team Space" or "Knowledge Base" templates can be tailored for project objectives. Upon selecting a template, you can enter a name and a brief description for your space. Once you create the space, you can add pages for meeting notes, project plans, or documentation that pertains to your project. You can also use features like task lists and mentions to keep your team informed and engaged. For additional information, it may be helpful to consult the official documentation available on Atlassian's website....

Yes, there are numerous tutorials available for using Atlassian Jira, which cater to users of varying experience levels. These tutorials Additionally, the Atlassian Community is an excellent resource where users can share tips, troubleshoot issues, and provide insights based on their own experiences. Users may also find third-party platforms and educational websites that offer courses and workshops focused specifically on Jira. These resources can significantly enhance one’s understanding and skills in using Jira. For the most up-to-date information and access to these tutorials, users are encouraged to visit the relevant section of the Atlassian website....

Yes, Atlassian offers free trials for many of its products, allowing users to explore the features and functionalities without any In addition, Atlassian also offers free versions of some products for small teams, which come with limited features but can be quite beneficial for organizations looking to start with budget constraints. It is advisable to visit the official Atlassian website to find detailed information regarding the specific products you are interested in, as well as to check for any updates or changes regarding trials or free offerings....

Getting started with Atlassian tools can seem daunting at first due to the variety of products available, such as Jira, Confluence, Another effective method is to take advantage of free trials offered for most Atlassian products. This allows users to familiarize themselves with the interface and functionalities without any financial commitment. Engaging with the Atlassian Community can also be immensely beneficial. This platform provides a space for users to ask questions, share experiences, and learn best practices from others who have been using the tools. Finally, consider creating a small project within your team or organization to apply what you have learned. This hands-on experience is invaluable and will help solidify your understanding. Additionally, seeking out online courses or webinars focused on specific Atlassian products can provide structured learning and deeper insights. Through these methods, users will be well on their way to harnessing the full potential of Atlassian tools....

Integrating Atlassian tools with other software can enhance workflow efficiency and facilitate seamless collaboration across different One of the primary ways to integrate Atlassian tools is through the Atlassian Marketplace, which offers a wide range of add-ons and plugins specifically designed for various integrations. Users can find integrations for popular tools such as Slack, Microsoft Teams, GitHub, and many others. By browsing the Marketplace, users can discover options that best suit their needs and requirements. Another approach is to leverage the APIs provided by Atlassian products. Atlassian tools have robust RESTful APIs that enable developers to create custom integrations. Through these APIs, users can automate tasks, synchronize data, and perform actions programmatically. Detailed API documentation is available on Atlassian's official website, providing guidance on how to connect and use these APIs effectively. Additionally, integration tools like Zapier and Automate.io can be used to connect Atlassian products with thousands of other applications without requiring extensive coding knowledge. These platforms provide a user-friendly interface to set up triggers and actions between Atlassian tools and external software. Lastly, for more complex integrations, organizations might consider using middleware solutions or custom-built applications to facilitate data exchange and workflows. The choice of integration method largely depends on the specific use case and the degree of customization required. It may be helpful to explore Atlassian's official website to learn more about specific integrations and the tools available for use. This would provide valuable information and resources to help users effectively integrate their Atlassian tools with other software....

Atlassian Confluence does offer users the ability to customize their dashboards, allowing for a tailored experience that meets individual Users can also rearrange or remove existing elements on their dashboards, which provides flexibility in how information is presented. The use of theme customization is also an option for some versions, enabling users to alter the overall appearance of their Confluence site to align with organizational branding. To get started with dashboard customization, users can explore the settings within their Confluence instance, where they will find various options and tools to modify their views. For further information and specific guidance, visiting the current Atlassian web page could provide additional insights and documentation....

Importing data into Atlassian Bitbucket can vary depending on the type of data you want to import, but it typically involves using If you are using Bitbucket Cloud, there is an option to import existing repositories directly from other platforms. Users can select the "Import repository" option when creating a new repository and provide the URL of the existing repository they wish to import. Bitbucket will then handle the import process, bringing all code and history into the new Bitbucket repository. For more specialized data, such as importing issues or configuration settings, it may be necessary to use different methods, such as scripts or third-party tools. Users can find additional information and specific steps by visiting the current pages on the Atlassian website that cover Bitbucket’s features and import capabilities....

Atlassian offers a wide range of products designed to enhance collaboration, project management, and software development for teams Another significant offering is Confluence, a collaborative workspace that allows teams to create, share, and manage documentation efficiently. Bitbucket provides source code management and version control for development teams, facilitating collaboration on code with features like pull requests and continuous integration. Atlassian also offers Trello, a visual project management tool that uses boards, lists, and cards for task organization. For teams needing enhanced collaboration, Atlassian provides tools like Atlassian Cloud, allowing for integration and easy access across various locations. In addition, there are marketplace applications compatible with Atlassian products, extending functionality and customization to meet specific user needs. For detailed information about their complete product suite, it is advisable to explore the Atlassian website....

The Atlassian Marketplace is an online platform where users can discover, purchase, and install various applications and add-ons designed The Marketplace offers a diverse selection of apps that cater to various needs, including project management, reporting, time tracking, and user interface enhancements. Users can browse through categories, read reviews, and explore ratings to find the solutions that best fit their requirements. Additionally, many apps in the Marketplace offer free trials or free versions, allowing users to test their features before making a purchase. This creates an opportunity for teams to tailor their Atlassian experience, improving productivity and collaboration. For more detailed information, users can visit the current web page of the Atlassian Marketplace....

Atlassian tools, such as Jira, Confluence, and Bitbucket, have specific system requirements that must be met to ensure optimal performance For server deployments, Atlassian tools typically require a compatible operating system such as a recent version of Linux or Windows Server. It is essential to have sufficient CPU resources, generally recommended as a minimum of two CPU cores, although more may be necessary for larger teams or more demanding applications. Memory requirements often start at four gigabytes of RAM for small deployments, but it can increase to sixteen gigabytes or more as the user base grows. Disk space is another crucial consideration, with a baseline requirement that often starts around ten gigabytes for the installation files alone. However, additional space is necessary for application data, logs, and attachments. The availability of a relational database system, such as PostgreSQL or MySQL, is also fundamental, as these tools store their data in such systems. For cloud deployments, system requirements are managed by Atlassian, making it easier for users since they do not have to worry about hardware specifications. For the most current and detailed requirements for each specific Atlassian tool, checking their official documentation available on the Atlassian website is recommended. This resource provides the latest updates and can help users determine the appropriate environment for their needs....

Atlassian offers a variety of pricing options for its tools, which are designed to accommodate different team sizes, needs, and deployment For cloud solutions, Atlassian utilizes a subscription model that typically charges on a per-user basis. There are different tiers of cloud plans, such as Free, Standard, Premium, and Enterprise. The Free tier is designed for small teams and includes basic features without any cost. The Standard plan offers more advanced features suitable for growing teams, while the Premium plan includes additional benefits such as advanced reporting and enhanced support. The Enterprise plan is tailored for larger organizations with specific needs and can be customized based on requirements. For self-hosted solutions, known as Data Center deployments, Atlassian provides a pricing model based on the number of users. This option is ideal for teams that prefer to manage their own servers and have greater control over their software environment. Atlassian also offers volume discounts for larger user tiers. It is worth noting that pricing may vary based on the specific product and deployment method chosen, and there may also be promotional offers from time to time. Therefore, it is advisable to visit the official Atlassian website for the most current pricing information and to explore the features associated with each plan....

Yes, there are mobile applications available for several Atlassian products. Atlassian has developed mobile apps to enhance user experience In addition, the Confluence mobile app allows users to view and edit pages, share content, and collaborate with team members in real time, ensuring team productivity is maintained, even when away from the desktop. Atlassian also offers a mobile application for Bitbucket, enabling developers to manage their repositories on the move. For more detailed information on the mobile capabilities of each specific product, it may be beneficial to explore the official Atlassian website, where the latest updates and availability are regularly posted....