How do I return a product purchased from the Apple.com Store?

Asked 5 months ago
Returning a product purchased from the Apple.com Store involves a straightforward process. First, it is important to know that Apple provides a generous return policy, allowing customers to return items within a specific time frame, typically fourteen days from the date of receipt. To initiate a return, the customer should first ensure that the product is in its original packaging and accompanied by all accessories, manuals, and any promotional items included with the purchase. Next, customers need to access the online return process through the Apple website. This usually includes logging into their Apple account, locating the order that contains the product to be returned, and following the prompts to initiate the return. Once the return request is submitted, customers will often receive instructions on how to ship the product back, which may include printing a return shipping label. It is essential to package the item securely to prevent damage during transit. After the product is received and inspected by Apple, the customer can expect a refund to their original payment method within a few days. For the most accurate and current information on returns and any specific requirements, customers should reference the customer service section of the Apple.com Store.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 6, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Need to call Apple.com Store?

If you need to call Apple.com Store customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Apple.com Store

Apple.com Store

Find a list of many popular Apple.com Store questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Apple.com StoreApple.com Store Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!