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Apple Music Customer FAQ

Top Answers & How-to Guides

How do I Contact Apple Music Customer Service?

The question we are asked most often is about how to talk to Apple Music customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Apple Music offer a personalized music recommendation feature?

Yes, Apple Music offers a personalized music recommendation feature designed to enhance the listening experience for users. This feature...
Ask any question you have about Apple Music customer service, get an answer now.

Recent Apple Music Customer Questions

how to get an apple account reinstated

To get your Apple Account reinstated, first, visit iforgot.apple.com and follow the instructions to reset your password. If this does not work, you might need to contact Apple Support. Once your account is reactivated, you can access Apple Music by heading to the Music app on your device, or visiting the Apple Music website. Log in using your Apple ID and you should be able to access your music and playlists as before. Please note, if your account was disabled due to a violation of terms and conditions, reinstatement may not be possible, and a new account may need to be created.
Asked Mar 19, 2024 12:07 AM

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Pricing and Plans

How much does Apple Music cost?

Apple Music offers several subscription options to cater to different needs and preferences. As of October 2023, the individual plan...

Can I try Apple Music for free before subscribing?

Yes, Apple Music offers a free trial for new subscribers. This trial typically lasts for a duration of three months, allowing users...

Are there student or family pricing plans available for Apple Music?

Yes, Apple Music offers both student and family pricing plans to cater to different needs. The student plan provides a significant For families, the family plan is designed for up to six family members living in the same household. This plan allows all members to enjoy their own individual accounts while sharing a single subscription, which can result in substantial savings compared to purchasing separate subscriptions. Family plan members have access to the entire Apple Music catalog as well as personalized recommendations. More details on pricing and eligibility for these plans can typically be found on the official Apple Music web page....

What happens to my downloaded music if I cancel my Apple Music subscription?

When an individual cancels their Apple Music subscription, the downloaded music that was obtained through the service will no longer...

Music Features

Can I download songs and listen to them offline?

Yes, users can download songs from Apple Music and listen to them offline. To do this, individuals need to have an active Apple Music...

What is the difference between Apple Music and iTunes?

Apple Music and iTunes serve different purposes, though they are both part of Apple's music ecosystem. Apple Music is a subscription-based On the other hand, iTunes is primarily a digital media player and media library application that allows users to purchase, download, and manage their music and other media. Users can organize their music collections, create their own playlists, and sync content with their devices. While the iTunes Store allows users to buy individual tracks or albums, it does not offer a subscription model for unlimited access to music like Apple Music does. Since the introduction of Apple Music, it is worth noting that some features of iTunes have been integrated into Apple Music. However, both platforms coexist, each fulfilling distinct needs for music consumption and management. For specific features and further details, it might be useful to look at the current web page related to Apple Music and iTunes....

Can I share my Apple Music subscription with my family members?

Yes, Apple Music offers a Family Sharing feature that allows you to share your subscription with up to six family members. This feature...

Can I stream music in high quality on Apple Music?

Yes, Apple Music offers the option to stream music in high quality. The service supports lossless audio, which allows users to enjoy...

Can I create playlists and share them with others on Apple Music?

Yes, Apple Music allows users to create playlists and share them with others. To create a playlist, a user can select their favorite...

Does Apple Music offer a personalized music recommendation feature?

Yes, Apple Music offers a personalized music recommendation feature designed to enhance the listening experience for users. This feature...

Device Compatibility

How many devices can I use Apple Music on?

Apple Music allows users to enjoy their music on multiple devices. A single subscription can be accessed on up to ten devices, with...

Do I need an Apple device to use Apple Music?

No, it is not necessary to have an Apple device to use Apple Music. Apple Music is designed to be compatible with a variety of platforms...
We look to the Apple Music issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Apple Music issues reported to GetHuman
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