What is American Girl's return policy?

American Girl has a straightforward return policy designed to ensure customer satisfaction. Products purchased directly from American Girl, whether through their website or in-store, can be returned within a specific time frame. Generally, items that are new, unused, and in their original packaging may be eligible for a return within sixty days of the purchase date. It is important to retain your receipt or proof of purchase, as this will be required for processing the return. Additionally, there are some exceptions to the return policy. Items that are personalized, such as dolls or accessories with custom engraving, are typically not eligible for return unless they arrived damaged or defective. This policy helps maintain the unique quality that American Girl products are known for. Returned items should be sent back using the original packaging if possible. In most cases, customers are responsible for the shipping costs associated with returns unless the item was received damaged or incorrect. For the most current and detailed information regarding specific items, refund processes, or any updates to the return policy, it is advisable for customers to refer to the official American Girl website. There, they can find additional guidance and updated policies. This way, customers can ensure they have the most accurate information when considering a return.