Updated

American Apparel Customer FAQ

Top Answers & How-to Guides

What is American Apparel's Phone Number?

The question we are asked most often is about how to talk to American Apparel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order on American Apparel's website?

No, it is not necessary to create an account to place an order on American Apparel's website. Customers can choose to make a purchase...

Can I purchase a gift card for American Apparel?

American Apparel does offer gift cards, allowing customers to provide the perfect present for friends or loved ones who appreciate...
Ask any question you have about American Apparel customer service, get an answer now.

Refunds and Exchanges

How Do I Request a Refund for a Fraudulent Charge from American Apparel?

Reporting fraud through American Apparel has changed since the company partnered with Amazon. You'll need to report suspicious contact...

What is the return policy for American Apparel?

American Apparel has established a straightforward return policy to ensure a positive shopping experience for its customers. Generally, Customers are encouraged to initiate the return process by visiting the returns section on the American Apparel website for the most current instructions and guidelines. Typically, customers are responsible for the return shipping costs unless the item arrives defective or incorrect. In such cases, American Apparel aims to make the process as seamless as possible by providing guidance and assistance. Once American Apparel has received and processed the returned item, the customer will typically receive a refund in the original method of payment. However, processing times may vary based on the financial institution involved. For any specific inquiries or unusual circumstances regarding a return, it may be beneficial to check the webpage for their contact information or further details. By following these steps, customers can enjoy a hassle-free return process, ensuring satisfaction with their purchasing experience at American Apparel....

Can I exchange a product for a different size or color?

American Apparel typically allows exchanges for different sizes or colors, provided the item is in its original condition, unworn, Generally, the process involves returning the original item and placing a new order for the desired size or color. Some customers have found that initiating the exchange through the website can be straightforward, as clear instructions are usually provided. For additional specifics or to confirm the latest exchange policy details, it is advisable to review the current web page of American Apparel, as this will have the most accurate and updated information regarding exchanges, including information on how to return items and arrange for exchanges....

Order Management

How Do I Track My American Apparel Order?

American Apparel has partnered with Amazon to provide its clothing line to men, women and children around the world. You can track...

How long does it take for my American Apparel order to be delivered?

The delivery time for an American Apparel order can vary based on several factors, including the shipping method selected and the destination In addition to the shipping method, the processing time before an order is shipped may also affect the overall delivery time. Once an order has been processed, customers receive a confirmation email with tracking information, which allows them to monitor the progress of the shipment. To obtain the most accurate and up-to-date information regarding delivery times for specific orders, it is advisable to refer to the shipping policies outlined on the American Apparel website. This resource contains essential information about various shipping options available, estimated delivery times, and any potential delays that may occur during peak seasons or due to external factors....

Can I cancel or change my American Apparel order after it has been placed?

Once an order is placed with American Apparel, customers have a limited window of time to cancel or change it. Typically, American...

Shipping Information

What payment methods does American Apparel accept?

American Apparel accepts a variety of payment methods to make your shopping experience convenient. Customers can typically use major...

Does American Apparel offer international shipping?

American Apparel does offer international shipping options for customers outside the United States. They understand the importance Shipping costs, delivery times, and available shipping carriers may differ depending on the location. It is advisable for customers to review the shipping information provided on the American Apparel website for the most accurate and up-to-date details regarding international orders. Additionally, customers should be aware of potential import duties, taxes, or fees that might apply when receiving items in their respective countries. Placing an order with American Apparel from outside the United States may also involve compliance with local importation laws, so it is beneficial to check these aspects before making a purchase. For any further questions or specific inquiries, customers may find relevant contact information on the American Apparel website for additional assistance....

Does American Apparel have any physical store locations?

American Apparel is primarily known for its online presence, which means they do not operate a wide network of physical store locations...

Product Information

What is the sizing chart for American Apparel products?

American Apparel provides a comprehensive sizing chart that assists customers in selecting the appropriate sizes for their clothing. To access the most current and detailed sizing information for specific products, it is advisable to visit the sizing chart section available on the American Apparel website. This section usually lists size equivalents and provides measurements in both inches and centimeters. It is important to note that sizing may vary slightly depending on the specific style or cut of the garment. Therefore, taking personal measurements and comparing them with the sizing chart can be especially useful for ensuring a comfortable fit. Additionally, customers should consider reviewing any product-specific notes regarding sizing when selecting an item. For any further inquiries, consulting the official website may provide additional guidance and resources on sizing....

Are American Apparel products ethically made?

American Apparel has established a reputation for its commitment to ethical manufacturing practices. The brand primarily focuses on The company has also made efforts to engage with eco-friendly practices. This includes utilizing sustainable materials, such as organic cotton, and implementing processes that reduce the environmental impact of their manufacturing. Their dedication to ethical fashion is visible in their marketing efforts, which highlight transparency in their production chain and a strong commitment to socially responsible practices. That being said, it is important for consumers to refer to the most current information available on the official American Apparel website. There, one can find details about their latest initiatives, certifications, and updates regarding the ethical considerations of their production practices. The apparel landscape is continually evolving, and staying informed through the company’s official communications can provide deeper insights into their ongoing commitments to ethical manufacturing. Therefore, checking the current web page for the latest information would be wise for anyone interested in understanding the specifics of how American Apparel approaches ethical production....

Do I need an account to place an order on American Apparel's website?

No, it is not necessary to create an account to place an order on American Apparel's website. Customers can choose to make a purchase...

Can I purchase a gift card for American Apparel?

American Apparel does offer gift cards, allowing customers to provide the perfect present for friends or loved ones who appreciate...

Help me with my American Apparel customer service issue

Ask any question you have about American Apparel customer service. We will do our best to get you answers right away.
We look to the American Apparel issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
American Apparel issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated