Amazon International Customer FAQ

Top Answers & How-to Guides

What is Amazon International's Phone Number?

The question we are asked most often is about how to talk to Amazon International customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What types of products are eligible for international shipping?

Amazon International generally offers a wide range of products that are eligible for international shipping. The selection typically Certain categories, like hazardous materials or large appliances, may be restricted from international shipping due to various regulations. Additionally, some sellers may choose not to ship particular items internationally for reasons related to shipping costs, logistics, or product warranties. Customers can usually find information about international shipping eligibility on the product detail page. If a product is eligible for international shipping, it will typically display the relevant shipping options and costs during the checkout process. Customers interested in purchasing items internationally may want to explore the current web page for specific details, as policies and practices may change....

Is there a subscription service available for international customers?

Yes, Amazon International, sometimes referred to as Amazon Global, offers subscription services that cater to international customers. For customers residing in certain countries, Amazon Prime might include different offerings tailored to meet local preferences and needs. For instance, in some regions, members may enjoy Prime Video, Prime Music, and other streaming services. Customers interested in exploring subscription options should visit the Amazon website specific to their region to find detailed information on what is available. Furthermore, they can often find information regarding pricing, benefits, and eligibility for the subscription services. This way, they can make an informed decision based on their interests and region....
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Recent Amazon International Customer Questions

My Amazon prime account is locked

We're sorry to hear about this issue. To regain access to your Amazon Prime account, you'll need to reset your password. Go to Amazon's login page, click "Forgot your password?", and follow the instructions Amazon sends to your registered email address. If that doesn't work, please try to get in contact with Amazon directly from their Support section. They can provide immediate assistance and help reestablish your access. Please note, we highly recommend you to always keep your account information secure and confidential to prevent unauthorized access.
Asked Mar 26, 2024 11:28 PM

Help me with my Amazon International customer service issue

Returns and Support

Are returns accepted for international purchases?

Returns for international purchases on Amazon International are generally accepted, but the specific policies can vary depending on It is important to note that certain items, such as electronics or personal care products, may have restrictions on returns, while other categories might have more flexible policies. Customers should also be aware that return shipping costs may be their responsibility, especially for international shipments. The return window can differ based on the marketplace and type of purchase, so it is advisable to check the specific return policy associated with the item during the purchase process. For those who need detailed information regarding specific return policies, it is a good idea to refer to the web page associated with their order or the help section of the website, where they can also find any necessary contact information....

What customer support is offered for international transactions?

For international transactions on Amazon International, customers can expect a range of support options tailored to help them navigate In addition to this, Amazon International typically offers help through an extensive Help section on their website, where customers can find answers to common questions related to international purchasing, payment methods, customs duties, and shipping policies. If a customer runs into specific issues, they may be guided to utilize the messaging or chat features available on the site, allowing for real-time assistance. For complex inquiries or unique situations, customers are encouraged to refer to the Customer Service page found on the Amazon International website to explore available options for assistance. It may also include relevant contact information specific to the country from which the customer is accessing the site, improving the likelihood of receiving tailored support....

Account and Eligibility

What types of products are eligible for international shipping?

Amazon International generally offers a wide range of products that are eligible for international shipping. The selection typically Certain categories, like hazardous materials or large appliances, may be restricted from international shipping due to various regulations. Additionally, some sellers may choose not to ship particular items internationally for reasons related to shipping costs, logistics, or product warranties. Customers can usually find information about international shipping eligibility on the product detail page. If a product is eligible for international shipping, it will typically display the relevant shipping options and costs during the checkout process. Customers interested in purchasing items internationally may want to explore the current web page for specific details, as policies and practices may change....

Is there a subscription service available for international customers?

Yes, Amazon International, sometimes referred to as Amazon Global, offers subscription services that cater to international customers. For customers residing in certain countries, Amazon Prime might include different offerings tailored to meet local preferences and needs. For instance, in some regions, members may enjoy Prime Video, Prime Music, and other streaming services. Customers interested in exploring subscription options should visit the Amazon website specific to their region to find detailed information on what is available. Furthermore, they can often find information regarding pricing, benefits, and eligibility for the subscription services. This way, they can make an informed decision based on their interests and region....

Can I use my existing Amazon account for international shopping?

Yes, customers can use their existing Amazon accounts for international shopping on Amazon Global. When accessing the site, users will...

Can I contact sellers for international purchases directly?

Amazon International encourages users to communicate with sellers for inquiries related to international purchases. Generally, customers...

Payment and Pricing

How does Amazon handle international pricing?

Amazon employs a sophisticated approach to international pricing that takes into account various factors, including currency exchange Additionally, when customers browse Amazon sites specific to their country, they may notice that prices are often displayed in their local currency. This conversion helps to make pricing clearer for the customer and can vary as exchange rates fluctuate. Moreover, Amazon may also consider local taxes, import duties, and shipping fees, which can all influence the final price that a customer will pay. It is also important to note that Amazon may offer promotional pricing or discounts specific to certain countries or regions. This flexibility allows sellers to respond to local market trends and consumer behavior effectively. For individuals interested in precise details about pricing for specific products or areas, it is advisable to visit the respective Amazon site for their location, as prices and offers can vary considerably across different regions. The Amazon website usually provides comprehensive information regarding pricing and any applicable fees....

What payment options are available for international customers?

For international customers shopping on Amazon International, there are several payment options available to accommodate different In some regions, customers might also be able to utilize localized payment methods, depending on what is popular or widely accepted in that area. It is important for customers to check the specific payment options available at checkout, as these may vary based on the country or region where the order is being placed. For further details, users can refer to the payment information section on the Amazon website....

Shipping Information

What countries does Amazon International ship to?

Amazon International generally offers shipping to a wide variety of countries around the world. However, the specific countries to To obtain the most accurate and updated information regarding international shipping destinations, it is advisable to visit the Amazon website and review item-specific details. During the checkout process, customers can also see if shipping is available for their location. For additional inquiries regarding shipping policies, the website may contain relevant contact information should further assistance be needed....

How can I find products available for international shipping?

To find products available for international shipping on Amazon International, users can begin by navigating to the website's homepage Additionally, when viewing a product page, details about shipping availability are usually listed under the product information or shipping options section. It is important to check this information carefully to ensure that the product will indeed ship to the desired destination. For more specific information about international shipping policies and guidelines, users may want to consult the website's help section or refer to the terms and services provided. The current webpage often contains the most accurate contact details or additional resources that may assist with inquiries....

What are the shipping costs for international orders?

Shipping costs for international orders through Amazon International can vary significantly based on several factors. These factors Customers can typically find estimated shipping costs by adding items to their shopping cart and proceeding to the checkout page. There, it is possible to select a shipping address and view any applicable shipping fees before completing the order. It is also important to note that some products may qualify for free international shipping, particularly for eligible items purchased with an Amazon Prime membership. For the most accurate and current information regarding shipping costs, it is advisable to check the shipping details on the product page or explore the shipping options during the checkout process....

How long does international shipping take?

The duration of international shipping through Amazon International can vary significantly based on several factors. Typically, shipping...

Can I track my international orders on Amazon?

Yes, customers can track their international orders on Amazon. When a customer places an order for an item that is eligible for international In some cases, tracking may be provided by the local postal service or a third-party carrier, depending on the shipping options selected at checkout. Customers are encouraged to check the website for detailed information about their specific order and the available tracking services. Should you have further questions regarding tracking, additional details can be found on the Amazon website....

Customs and Duties

What are the customs and duty policies for international orders?

When it comes to customs and duty policies for international orders with Amazon International, it is essential to understand that these For customers making international purchases, Amazon generally provides an estimated total that includes shipping costs, applicable taxes, and duties at the time of checkout. However, it is important to note that these are estimates, and the actual fees may vary based on the final determination made by the customs authorities in the receiving country. Customers should be aware that they are responsible for payment of any duties and taxes that may be charged upon arrival of the package. Some countries allow for a duty-free threshold for low-value items, while others do not. It is advisable for customers to check the customs regulations of their own country to gain an understanding of the applicable duties and taxes for international shipments. Additionally, Amazon International may provide resources to assist customers in understanding potential fees. Customers should look for information on the current web page related to customs and duties when making international purchases. Being informed about these policies can help in ensuring a smoother transaction and delivery process when ordering from abroad....

How are import fees calculated on international orders?

When shopping through Amazon International, customers may encounter import fees on their orders. These fees are typically calculated Primarily, customs duties and taxes are assessed based on the declared value of the items being imported. The declared value is usually the price paid for the goods, including shipping costs. Depending on the destination country, there may be a minimum threshold below which customs duties do not apply. The type of product can also influence the import fees, as different categories of goods may be subject to varying rates of duty and tax. For example, electronics, apparel, and books may each have distinct customs regulations and tax rates. It is essential to note that each country has its regulations regarding import duties and taxes, and these regulations can be subject to change. Therefore, it is advisable for customers to research the specific import rules and fee structures for their destination country prior to placing an order. Amazon often provides estimation tools during the checkout process to help customers understand the potential import fees before finalizing their purchases. This transparency allows customers to make more informed decisions regarding international shopping. For detailed calculations or specific questions, customers are encouraged to visit the website and look for the relevant sections addressing import fees for their specific order....
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Amazon International issues reported to GetHuman
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