How can I resolve a dispute with a Tasker?

Asked 4 months ago
When a user encounters a dispute with a Tasker on the Airtasker platform, there are several steps that can be taken to work towards a resolution. First and foremost, it is advisable to communicate directly with the Tasker involved in the dispute. Clear communication can often help clarify misunderstandings or discrepancies regarding the task requirements or the terms of service. Users can utilize the messaging feature within the Airtasker app or website to express their concerns, providing specifics about the issue. This communication should be polite and constructive, as it paves the way for a more amicable resolution. If discussions with the Tasker do not lead to a satisfactory outcome, the next step is to consider involving Airtasker's dispute resolution service. Airtasker provides a process for handling disputes that may include mediating conversations between both parties to reach a fair agreement. Users must ensure that they have documented evidence of the task details and any communication with the Tasker to support their claims. This documentation may include task descriptions, photos, messages, and any relevant agreements. To find specific information about the dispute resolution process, users can visit the relevant help section on the Airtasker website. This may offer the necessary guidance on how to formally submit a dispute and what information is needed. In any case, it is essential to remain patient and respectful throughout the resolution process, as many disputes can often be resolved through open dialogue and cooperation.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 26, 2025

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