Air France Customer FAQ

Linking your flight to your AirFrance Flying Blue number is a great way to earn rewards and perks when flying with the airline. You...

If you need to change a flight you booked through Air France, you may be able to do so. Not all itineraries can be changed. It depends...

Yes, changes can generally be made to an Air France flight online, but the specific options available depend on the type of ticket It is important to note that there may be fees associated with making these changes, particularly for certain fare types. Additionally, if the modification results in a fare difference, the passenger will be responsible for paying the additional amount. For the most accurate and current information regarding any requirements or restrictions, it is advisable to refer directly to the relevant sections of the Air France website....

To check the status of a flight with Air France, there are a few convenient methods available. One can visit the official Air France...

Air France has established a flexible policy for flight modifications that allows passengers to adjust their travel plans when necessary. When a modification is made, it is important to note that any fare differences might apply, depending on the new flight selected. In many cases, modifications can be carried out online through the Air France website in the "Manage My Bookings" section. Additionally, customers may find that specific situations, such as flight cancellations or significant delays, provide more leeway for adjustments, potentially at no additional cost. It is advisable for travelers to stay informed by checking the current web page for details regarding modification options, as policies may change over time or vary based on specific circumstances....

The baggage allowance for Air France flights can vary based on several factors, including the ticket type, the travel class, and the For checked baggage, most Economy class passengers are entitled to check one piece of luggage weighing up to twenty-three kilograms. In Premium Economy, passengers are generally allowed to check two pieces of luggage, each weighing up to twenty-three kilograms. Business class travelers often enjoy an allowance of two pieces of checked baggage, each with a maximum weight of thirty-two kilograms. First class offers a similar allowance to Business class, with the same weight limits. It is also important to consider additional allowances for infants, peculiar items like sports equipment, and rules concerning special circumstances, such as traveling with pets. Moreover, specific international routes might have unique baggage policies, so looking on the Air France website for the most precise and up-to-date information related to a particular journey would be beneficial. By checking the relevant section on their website, travelers can find detailed information tailored to their specific situation, ensuring there are no surprises at the airport. Overall, understanding the baggage allowance in advance can help streamline the travel experience for all passengers flying with Air France....

Air France has specific policies regarding the transportation of pets and animals onboard their aircraft. The airline allows passengers For animals weighing more than eight kilograms, they must be transported in the cargo hold, provided they meet health and safety regulations. This is typically reserved for larger dogs or additional pet types, including some exotic pets. Air France emphasizes the importance of ensuring that pets are properly acclimated to their travel conditions, and it is recommended that owners prepare their pets for the journey in advance for their well-being. There are additional requirements, such as securing veterinary documents and ensuring that the pet is properly vaccinated. It is advisable to check the specific regulations that apply to the breed of the animal, as some breeds may face restrictions on being transported. If travelers have specific questions about their pet's travel arrangements or procedures, they are encouraged to refer to the relevant section on Air France's official website. This will provide the most accurate and up-to-date information regarding pet travel guidelines and regulations....

Yes, there are specific restrictions on carrying liquids on Air France flights, as they adhere to international security regulations. It is important to note that exceptions are made for essential medications and baby food, which may exceed the 100-milliliter limit but must be declared to security personnel during screening. Additionally, Duty-Free liquids purchased after passing through security are typically permitted, provided they are sealed in a secure bag with proof of purchase. For the most accurate, updated information on these policies, it is advisable for travelers to consult the current Air France website or the relevant airport authorities prior to flying....

Air France has specific baggage policies that vary depending on the type of ticket purchased, the destination, and the class of service. In addition to checked baggage, Air France also permits passengers to bring carry-on luggage onboard the aircraft. The dimensions and weight restrictions for carry-on bags usually allow for one piece of luggage not exceeding 55 centimeters in height, 35 centimeters in width, and 25 centimeters in depth. There may be additional allowances for personal items such as a handbag, laptop, or duty-free purchases. It is also important to note that Air France applies specific rules for special items such as sports equipment, musical instruments, and fragile items, which may require advance notification or specific handling protocols. For detailed information regarding the latest baggage policies, including updates and any potential fees for excess baggage, it is advisable to visit the official Air France website. This resource provides accurate information, as baggage policies can change frequently based on various factors. Passengers are encouraged to familiarize themselves with these guidelines prior to travel to ensure a smooth experience....

Air France offers various options for seat selection to cater to different passenger needs and preferences. When booking a flight, For certain fare types, such as those classified as Economy Light, seat selection may be available for an additional fee. Passengers traveling in higher fare classes, such as Premium Economy, Business, or La Première, often enjoy the advantage of complimentary seat selection, which offers access to preferred seating options. After completing the booking, passengers may also access their reservation on the Air France website or mobile application to modify their seat selection closer to their travel date. It is important to note that seat selection policies may vary depending on the route, aircraft, and fare type. For the most accurate and detailed information, visiting the Air France website will provide the current options and guidelines for seat selection....

Air France does provide options for passengers who require special assistance, ensuring a comfortable travel experience. Individuals When making a request, it is important to provide detailed information about the type of assistance required, such as wheelchair service, assistance at the airport, or help with boarding. Notifying Air France about specific needs at least 48 hours before departure is typically recommended to guarantee the necessary accommodations are arranged. For the most accurate and updated information regarding assistance services, passengers may wish to check the specific details provided on the Air France website, as this will contain the latest guidance on how to request special assistance....

Air France generally accepts a range of payment methods for bookings, ensuring convenience for travelers. Major credit cards such as It is also worth noting that Air France may offer payment in the form of travel vouchers or gift cards, providing additional flexibility for those who have received these as gifts. To find the most accurate and up-to-date information, including any recent additions or changes in payment methods, it is advisable to consult the official Air France website....

Air France does not directly sell travel insurance, but passengers have the option to purchase travel insurance through third-party...

Air France has established comprehensive policies regarding flight delays and cancellations that aim to assist passengers in managing In the event of a cancellation, Air France will usually inform passengers as soon as possible and provide them with alternative travel options. This may include rebooking onto the next available flight or providing a refund for the unused segment of the journey. Passengers can also choose to change their travel dates if needed, subject to the airline's terms and conditions. In situations where the delay or cancellation is caused by circumstances outside of Air France's control, such as severe weather or air traffic control restrictions, the airline's obligations may differ from those applicable to cancellations due to operational issues. It is important for passengers to review the specific circumstances surrounding their case as this can significantly affect the options available to them. Air France also adheres to European Union regulations that protect passengers' rights. Under these regulations, if a flight is delayed by a significant amount of time or canceled, passengers may be entitled to compensation, subject to certain conditions. For the most current information regarding Air France's policies and any potential updates, it is recommended to check the airline's website, where detailed policies on delays and cancellations can be found, along with contact information for further inquiries....

Yes, travelers can earn frequent flyer miles on Air France flights. Air France is a member of the SkyTeam alliance, which means that...

Air France offers a variety of in-flight meal options, catering to the preferences and dietary needs of its passengers. The specific In Business class, the airline strives to elevate the dining experience with gourmet meals featuring refined flavors and high-quality ingredients. The meals in this class are often prepared by renowned chefs and may include multiple courses, with a selection of wines to complement the meal. For passengers with specific dietary requirements, such as vegetarian, vegan, or gluten-free needs, Air France offers special meal options. Travelers are encouraged to inform the airline about their dietary restrictions during the booking process or at least 24 hours in advance of their flight to ensure that the appropriate meal is available. Furthermore, on longer flights, Air France may also provide mid-flight snacks and lighter options, which are designed to keep passengers satisfied throughout their journey. While in-flight meal offerings can change seasonally, passengers can usually find information regarding the current menu on Air France's official website. This includes any special promotions or seasonal menus that may be available at the time of travel....