Updated

Acura Customer FAQ

Top Answers & How-to Guides

What is Acura's Phone Number?

The question we are asked most often is about how to talk to Acura customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Acura's policy on test drives for electric or hybrid vehicles?

Acura's policy on test drives for electric or hybrid vehicles typically aligns with the overall approach to their conventional gasoline Test drives are a valuable opportunity for individuals to understand how these vehicles operate, particularly regarding their electric and hybrid systems. The dealerships often have knowledgeable staff who can provide insights into the specific technology, fuel efficiency, and maintenance aspects of hybrid and electric models. It is advisable for interested individuals to contact their local Acura dealership, as availability for test drives may vary depending on location and stock. For the most current information regarding test drive procedures, visiting the official Acura website may be helpful....
Ask any question you have about Acura customer service, get an answer now.

Test Drive Information

How do I schedule a test drive?

To schedule a test drive with Acura, interested customers can typically follow a straightforward process. First, they should visit Alternatively, customers can also directly call or visit their local Acura dealership to arrange a test drive. The staff at the dealership are usually ready to assist in setting up a convenient time for the test drive. It is advisable for customers to review any specific requirements that may be in place, such as identification or insurance information, before heading to the dealership. Lastly, potential buyers can always check the website for current promotions or events that might enhance their test-driving experience....

What is Acura's policy on test drives for electric or hybrid vehicles?

Acura's policy on test drives for electric or hybrid vehicles typically aligns with the overall approach to their conventional gasoline Test drives are a valuable opportunity for individuals to understand how these vehicles operate, particularly regarding their electric and hybrid systems. The dealerships often have knowledgeable staff who can provide insights into the specific technology, fuel efficiency, and maintenance aspects of hybrid and electric models. It is advisable for interested individuals to contact their local Acura dealership, as availability for test drives may vary depending on location and stock. For the most current information regarding test drive procedures, visiting the official Acura website may be helpful....

Warranty and Maintenance

What is the warranty coverage for Acura vehicles?

Acura offers a comprehensive warranty coverage for its vehicles, providing peace of mind for new owners. The standard limited warranty In addition to the basic warranty, Acura typically provides a six-year or seventy thousand miles powertrain warranty, which covers essential parts associated with the vehicle's powertrain, including the engine, transmission, and drivetrain components. This extended warranty reflects Acura's commitment to quality and reliability. Furthermore, Acura vehicles often come with additional benefits such as roadside assistance for the duration of the basic warranty, which offers services like towing and flat tire changes. Some models may also qualify for additional coverage, such as corrosion coverage, which is usually warranted for five years with no mileage limitation. It is important for potential buyers to check the specifications and details on the current Acura website or consult a local dealer for the most accurate and up-to-date warranty information, as there can be variations depending on the model and year. Understanding warranty coverage is essential for making an informed decision when purchasing an Acura vehicle....

What is the recommended maintenance schedule for my Acura?

The recommended maintenance schedule for an Acura varies depending on the specific model and year, as well as the driving conditions. Typically, routine maintenance services may include oil changes, tire rotations, brake inspections, and fluid checks. For most models, oil changes are commonly recommended every 7,500 miles, while tire rotations are often suggested every 5,000 to 7,500 miles. Additionally, regular inspection of brakes and other vital systems should be performed during these intervals. It is also important to pay attention to the maintenance minder alerts, which will indicate when it is time for services such as battery checks, air filter replacements, and more extensive inspections at specific mileage intervals. Acura's website provides model-specific information, as well as guidelines for services that should be performed at certain mileage milestones, such as every 30,000, 60,000, and 90,000 miles. It is advisable for vehicle owners to consult the owner's manual for precise maintenance recommendations tailored to their specific Acura model. For the most current maintenance details, you may want to visit the Acura website and check the manufacturer guidelines specific to your model....

Vehicle Features

What are the available safety features in Acura models?

Acura vehicles are known for their advanced safety features that prioritize the well-being of drivers, passengers, and pedestrians. Another important element is Lane Keeping Assist, which subtly helps guide the vehicle in its lane should it drift unintentionally. Road Departure Mitigation further enhances safety by detecting potential roadway departures and can provide steering assistance or braking as needed. Beyond AcuraWatch, many models also offer additional features like a multi-angle rearview camera, parking sensors, and blind-spot monitoring, which provide even more layers of safety. For the most up-to-date information regarding specific safety features available in different models, it may be helpful to visit the official Acura website to explore the latest offerings and specifications....

What are the differences between Acura models?

Acura offers a diverse lineup of vehicles, each catering to different preferences and needs. Generally, Acura can be divided into two Starting with sedans, the Acura Integra is a compact vehicle that focuses on sporty performance and efficient design, making it suitable for urban driving. It features a youthful design and a spirited driving experience. The Acura TLX, on the other hand, is a midsize luxury sedan that emphasizes comfort and technology. It offers a more sophisticated driving experience with options for powerful engines and advanced features, such as adaptive cruise control and premium sound systems. Moving on to SUVs, the Acura RDX serves as a compact luxury SUV, blending practicality with performance. It features a spacious interior, advanced safety technologies, and a turbocharged engine for an exhilarating ride. The Acura MDX is a midsize SUV that is ideal for families, offering three rows of seating and a more substantial cargo area. It is equipped with advanced technologies and an option for a hybrid powertrain, providing both efficiency and power. In addition to these key differences, Acura models also vary in terms of available technology packages, interior finishes, and performance specifications. The brand generally focuses on delivering a balance of luxury, performance, and reliability across its entire lineup. Therefore, potential buyers may wish to explore each model's unique attributes to determine which best aligns with their personal preferences and lifestyle. For the latest details on specifications and features, it is advisable to visit the official Acura website or consult the current web page for up-to-date information....

Financing and Leasing

Can I lease an Acura vehicle?

Yes, leasing an Acura vehicle is indeed an option for those who prefer to drive a new car without the long-term commitment of purchasing When leasing an Acura, potential customers should consider factors such as the mileage limits, which are commonly set at a specific annual number, usually around ten thousand to fifteen thousand miles. Exceeding this limit may incur additional charges. At the end of the lease term, lessees have the opportunity to either return the vehicle or, in some cases, purchase it at a predetermined residual value. For more information on current leasing offers and related details, visiting the official Acura website may provide valuable insights and specific terms related to different models....

What are the financing options available for purchasing an Acura vehicle?

Acura offers a variety of financing options to accommodate different customer needs when purchasing a vehicle. Typically, customers When considering an auto loan, buyers usually have the option to select either a new or used vehicle, with different terms available based on the price of the vehicle and the buyer's credit history. Interest rates can vary, so potential buyers are encouraged to compare rates from various lenders to find the most favorable loan terms. Leasing is another popular option, allowing customers to enjoy the benefits of driving a new Acura vehicle for a limited time, usually two to four years, with lower monthly payments compared to purchasing. Leases typically include mileage limitations, so it is important for buyers to assess their driving habits when considering this option. Additionally, Acura often provides special financing offers and incentives, such as reduced interest rates or cash rebates, which can enhance affordability. It is advisable to check the current incentives on Acura's official website, as they can vary based on promotions and the specific model being purchased. Interested parties should also consider speaking with their local Acura dealership for personalized financing solutions that fit their budget and lifestyle....

Can I trade in my current vehicle when purchasing an Acura?

When considering the purchase of an Acura, it is indeed possible to trade in your current vehicle. Acura dealerships typically have This trade-in value can then be applied toward the purchase of a new or certified pre-owned Acura, effectively reducing the overall cost of the transaction. To ensure a smooth process, it is advisable for potential customers to gather relevant documentation for their trade-in vehicle, such as the title, registration, and any service history records. This information can help establish the value of the vehicle more accurately. For detailed information related to the trade-in process, it may be helpful to check the Acura website or visit a local dealership to learn more about specific offers or promotions that may be available....

Purchasing Policies

What is Acura's return/exchange policy?

Acura does not have a standardized return or exchange policy for vehicles, as their policies can vary depending on the dealership and In the case of used vehicles, some dealerships may offer a limited return or exchange policy, but this is at the discretion of the dealership and is not a guarantee. Customers are often encouraged to thoroughly inspect the vehicle and take it for a test drive before making their purchase decision, as this can help prevent any dissatisfaction post-purchase. For the most accurate information regarding Acura’s policies, it may be beneficial to consult directly with the dealership from which the vehicle was purchased. Additionally, the current web page may feature helpful resources or guidelines tailored to specific dealership policies, which could offer further insight into any return or exchange options available to customers....

Are there any special offers or discounts available for Acura vehicles?

Acura often provides various special offers and discounts on their vehicles, which can include incentives for purchasing or leasing,...

Can I customize my Acura vehicle before purchase?

Yes, customers can customize their Acura vehicles before making a purchase. Acura offers a variety of options for personalizing both Acura's website often has a vehicle configurator tool that allows potential buyers to explore the various customization options available for specific models. This tool provides an interactive way for customers to visualize their preferred selections, enabling them to create a vehicle that aligns with their personal tastes and needs. While customization options may vary based on the specific model and dealership policies, it is generally recommended to discuss preferences with the dealership representative during the purchasing process. For further information on available configurations, you may want to look at Acura's current web page, which provides details on customization features and options....

Dealer and Community

How do I find a local Acura dealer?

To find a local Acura dealer, one of the most effective methods is to visit the official Acura website. The website typically features...

Are there any owner's events or club memberships for Acura owners?

Acura does recognize the importance of community among its owners and enthusiasts. There are various events and activities that may Additionally, there are owner clubs and online communities that fans of the brand join to share their experiences, exchange information, and participate in organized meets. While Acura does not manage these clubs directly, many of them are vibrant and welcoming to new members. For the latest information about events and possible club memberships, it is advisable to check the official Acura website or related social media channels. This will provide details on any upcoming activities specifically for Acura owners....

Help me with my Acura customer service issue

Ask any question you have about Acura customer service. We will do our best to get you answers right away.
We look to the Acura issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Acura issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated