Updated

Active.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Active.com Customer Service?

The question we are asked most often is about how to talk to Active.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I create an account on Active.com?

Yes, users can create an account on Active.com to access a variety of features and services. The account creation process typically To create an account, users can navigate to the registration or sign-up section of the Active.com website. It is advisable to ensure that the information provided is accurate and to review the terms of service before completing the registration process. For those looking to find detailed steps or need specific assistance, they may refer to the website for further guidance regarding account creation....

What payment methods are accepted on Active.com?

Active.com typically accepts a variety of payment methods to make the registration and transaction process convenient for users. Commonly...
Ask any question you have about Active.com customer service, get an answer now.

Recent Active.com Customer Questions

I am not able to register myself & my husband for the 2024 Corona del Mar Fun Run, using pre-April1 prices

We're sorry for the inconvenience you're experiencing. Pricing for Active.com events typically shift based on the date. If you're attempting to register for the 2024 Corona del Mar Fun Run at pre-April 1 prices and the date is past April 1, unfortunately, you will not be able to take advantage of those prices. Prices commonly increase closer to the event date, hence, early registration is usually rewarded with lower prices. It's essential to check the registration deadlines and pricing tiers for each event as they may vary. Such details are generally found on the event's registration page.
Asked Mar 30, 2024 8:36 PM

Help me with my Active.com customer service issue

Event Registration

How do I register for an event on Active.com?

To register for an event on Active.com, a user typically begins by navigating to the Active.com website and using the search feature After reviewing the event details, the user will usually find a prominent "Register" or "Sign Up" button on the page. Clicking this button typically directs the user to a registration form, which may require the input of personal information such as name, email address, and possibly additional details like age or team affiliation depending on the event type. Following the completion of the registration form, the user will generally be guided through the payment process if applicable. Accepted payment methods are usually displayed, and users are encouraged to ensure their information is accurately entered to avoid any issues. Once registration is submitted, users are commonly sent a confirmation email that includes their registration details and any necessary additional instructions. It is advisable for users to check their spam folder, just in case the confirmation email does not appear in their inbox. For further specifics or updates regarding registration, users might want to review any additional guidelines published on the event page itself or explore the current web page for any contact information that may assist them with their inquiries....

Does Active.com charge a fee for event registration?

Active.com generally does charge a fee for event registration, but the specific amount can vary depending on the event itself. Event...

What is the refund policy for events listed on Active.com?

Active.com provides a platform for event organizers to list and manage their events, and as such, the refund policy can vary significantly Participants should carefully review the event listing for specific information on the cancellation and refund procedures before registering. Some events may offer full refunds if a cancellation occurs within a certain timeframe before the event, while others might have partial refunds or no refunds at all. Events that allow for transfers or deferments may have different guidelines as well. In any case, it is essential for attendees to read the terms and conditions associated with their registration and to be aware of any deadlines for requesting a refund. If clarification on a specific event's refund policy is needed, individuals can often find relevant information on the event's page or reach out to the event organizer listed there. Although Active.com itself does not handle refunds directly, it serves as a useful platform for finding all necessary event details, including policy guidelines. For the most accurate and updated information, checking the specific event's page is advisable....

How can I change or cancel my registration for an event?

Changing or canceling a registration for an event through Active.com generally involves a few straightforward steps, but it is important From there, participants may have options to modify their registration details, such as updating personal information or changing the event category if the event allows for such changes. To cancel a registration, users should look for a cancellation or refund option, which may be available in the same section. It is also essential to pay attention to the event’s cancellation policy, as some events may have specific deadlines or fees associated with canceling. For any further assistance, participants may want to refer to the specific event's webpage for detailed information on how to proceed. This page often contains the most accurate and up-to-date contact details for the event organizer if further clarification is needed....

Services and Features

What services does Active.com provide?

Active.com offers a range of services designed to support individuals and organizations involved in sports and fitness activities. Additionally, Active.com features training resources and plans tailored for different sports and fitness levels, helping individuals prepare effectively for their events. They also promote community engagement through the sharing of tips, articles, and resources related to healthy living, raising awareness about the importance of fitness and active lifestyles. For those interested in ongoing health and fitness challenges, Active.com may offer subscription services for fitness classes, training programs, and webinars. These services are aimed at both recreational enthusiasts and competitive athletes, aiming to enhance their performance and overall well-being. To explore the full range of services offered by Active.com, visiting their website could provide more detailed information and updates....

What fitness resources are available on Active.com?

Active.com offers a variety of fitness resources designed to cater to individuals who are looking to enhance their physical activity In addition to articles, Active.com features a vast collection of fitness events and races. Users can search for events based on their location, interests, or preferred activity, such as running, cycling, triathlons, and more. This allows individuals to participate in events that not only match their fitness levels but also align with their personal goals. Active.com also provides tools for individuals to track their progress, such as training logs and fitness calculators. This can be especially beneficial for those who are setting specific goals, whether that is running a certain distance, improving strength, or achieving a healthier weight. Moreover, there are many sections focused on various sports and activities, which include training programs and workout plans tailored to different fitness levels. Overall, Active.com serves as a valuable resource for individuals seeking guidance, motivation, and community engagement in their fitness journey. For the most current and detailed information, individuals may wish to visit the Active.com website directly....

What features are available in the Active.com mobile app?

The Active.com mobile app offers a variety of features designed to enhance the experience of users engaging in sports, events, and Another useful feature is the mobile registration capability, which allows users to sign up for events directly through the app. This streamlines the process and makes it easier for participants to secure their spots without the need for a computer. Additionally, the app includes personalized event recommendations based on user preferences and previous activity. This tailored approach helps users discover new events they may not have considered otherwise. Users can also track their performance and progress in certain events, which is particularly beneficial for those who are training for competitions or looking to improve their fitness levels. The app may also provide access to event details, such as maps, schedules, and important updates, ensuring that users stay informed. Furthermore, social integration is a feature that allows users to connect with friends, share achievements, and even join group activities. Overall, the Active.com mobile app aims to create a comprehensive platform for users looking to maintain an active lifestyle through sports and events. For the most accurate and up-to-date feature list, individuals should refer to the current web page or directly explore the app....

Event Search and Promotion

What types of events can be found on Active.com?

Active.com offers a wide variety of events catered to different interests and preferences. Users can find sporting events such as running, Events for charitable causes, such as fundraisers and community races, are also prevalent, enabling participants to engage with philanthropic initiatives. Moreover, users may discover wellness events, including health fairs and workshops centered around nutrition and fitness. Often, the platform diversifies to include virtual events and challenges that provide accessibility for participants regardless of location. To explore specific events, it is advisable to visit the current web page for the latest listings and updates....

How do I search for events in my area on Active.com?

Searching for events in your area on Active.com is a straightforward process that helps users discover various activities and happenings Next, specify your location by inputting your city, state, or zip code. This will help narrow down the results to ensure that they are relevant to your area. After typing in the necessary information, you may also have the option to filter your search by date or category, which can enhance your results. Once you have submitted your search criteria, click on the search button to see the events that match your interests. Browse through the list to find details about each event, including date, time, registration information, and location. The website is designed to make it easy to find events near you, enabling you to connect with your community and participate in activities that excite you....

Can I use Active.com to promote my own events?

Active.com provides a platform that is primarily focused on helping event organizers manage and promote their events to participants. Additionally, Active.com can help in marketing efforts through their established network and reach within the sports and fitness community. You would typically set up an account and begin by creating your event listing, complete with all the necessary details to attract participants. It is also advisable to explore the current web page for specific information on how to get started, as they may have guidelines and recommendations for promoting events. However, remember that Active.com is not designed for personal or unrelated event promotions that do not align with their focus on sports and community activities....

Account and Payment

Can I create an account on Active.com?

Yes, users can create an account on Active.com to access a variety of features and services. The account creation process typically To create an account, users can navigate to the registration or sign-up section of the Active.com website. It is advisable to ensure that the information provided is accurate and to review the terms of service before completing the registration process. For those looking to find detailed steps or need specific assistance, they may refer to the website for further guidance regarding account creation....

What payment methods are accepted on Active.com?

Active.com typically accepts a variety of payment methods to make the registration and transaction process convenient for users. Commonly...

Contact and Support

How does Active.com protect my personal information?

Active.com takes the protection of personal information very seriously and employs various measures to ensure user privacy and data Additionally, Active.com adheres to legal and regulatory requirements concerning data protection, which includes guidelines found in laws such as the General Data Protection Regulation and the California Consumer Privacy Act. These regulations dictate how personal information should be collected, stored, and processed, giving users certain rights regarding their data. Moreover, Active.com implements various internal policies to restrict access to personal information to only those employees who need it for legitimate purposes. This minimizes the risk of breaches and ensures that user data is only handled by trained personnel. It can be beneficial for users to review the privacy policy available on the Active.com website, as it outlines the specific practices and commitments regarding personal information. This document can provide additional insights into how user data is managed and protected within the platform....

How do I contact the event organizer through Active.com?

Active.com is a platform that connects participants with events, but each event listed on Active.com is organized by individual event Additionally, some events may provide a phone number for direct communication. It is always a good idea to check the event description for any specific instructions regarding inquiries, as organizers may have different methods for handling participant questions. If you do not see any contact options on the event page, it may be helpful to visit the main website associated with the event or the organizer. They often have comprehensive contact information that can assist you further. For the most accurate and up-to-date information, checking the event page directly on Active.com is recommended....

Volunteer Opportunities and Restrictions

Are there age restrictions for events listed on Active.com?

Active.com serves as a platform for a wide array of events, and age restrictions can vary depending on the individual event organizer's...

How do I find volunteer opportunities through Active.com?

Active.com offers various resources for individuals seeking volunteer opportunities in sports and events. To find these opportunities, Additionally, users may find searchable databases or listings that highlight upcoming events needing volunteers. Some organizations may even offer the opportunity to sign up directly for volunteer positions through Active.com or provide links to their external websites where volunteer sign-up forms can be found. Furthermore, it can be beneficial to check local community boards or social media groups connected to Active events, as these often share relevant opportunities as well. Regularly checking the Active.com website can also yield new opportunities as events are continually being planned throughout the year. For the most accurate and up-to-date information, users should refer to the pages dedicated to events and volunteer inquiries on the Active.com website....
We look to the Active.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Active.com issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated