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AT&T Wireline Customer FAQ

Top Answers & How-to Guides

What is AT&T Wireline's Phone Number?

The question we are asked most often is about how to talk to AT&T Wireline customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my existing number to AT&T Wireline?

Yes, it is indeed possible to transfer an existing phone number to AT&T Wireline. This process is commonly referred to as number porting. During the transfer, AT&T will typically require some information, including the existing account number and a PIN or password from the current service provider. The process may take anywhere from a few hours to a couple of days, depending on various factors such as the providers involved. It is advisable to double-check all details to facilitate a smooth transition. For additional information and specifics about the requirements, one can look on the official AT&T Wireline website to find current guidelines or contact information....

How can I manage my account online?

Managing an AT&T Wireline account online is a straightforward process. Customers typically start by visiting the AT&T website and navigating Once logged in, customers can access various features such as viewing their billing statements, making payments, updating their personal information, and managing their services. The online portal often provides options to review service plans, check usage, and even troubleshoot issues. For more detailed guidance on managing accounts online, customers may find helpful resources on the official AT&T website, which is regularly updated with information related to account management....
Ask any question you have about AT&T Wireline customer service, get an answer now.

Service and Support

What is the process for reporting service outages with AT&T Wireline?

When reporting service outages with AT&T Wireline, the process typically starts with the customer checking their service status on After collecting this information, customers can report the issue through various methods like the designated customer service number, the official website, or a mobile app if available. The website may guide customers to a troubleshooting section where they can follow steps to determine the nature of the outage. Additionally, checking for updates on the repair status may also be an option after reporting the outage. For contact information and further assistance, customers can look on the AT&T Wireline website....

How can I find out about upcoming service maintenance?

To find information about upcoming service maintenance for AT&T Wireline services, customers often refer to the official AT&T website....

What is the process for reporting service outages with AT&T Wireline?

When reporting service outages with AT&T Wireline, the process typically starts with the customer checking their service status on After collecting this information, customers can report the issue through various methods like the designated customer service number, the official website, or a mobile app if available. The website may guide customers to a troubleshooting section where they can follow steps to determine the nature of the outage. Additionally, checking for updates on the repair status may also be an option after reporting the outage. For contact information and further assistance, customers can look on the AT&T Wireline website....

How can I find out about upcoming service maintenance?

To find information about upcoming service maintenance for AT&T Wireline services, customers often refer to the official AT&T website....

What is the process for reporting service outages with AT&T Wireline?

When reporting service outages with AT&T Wireline, the process typically starts with the customer checking their service status on After collecting this information, customers can report the issue through various methods like the designated customer service number, the official website, or a mobile app if available. The website may guide customers to a troubleshooting section where they can follow steps to determine the nature of the outage. Additionally, checking for updates on the repair status may also be an option after reporting the outage. For contact information and further assistance, customers can look on the AT&T Wireline website....

How can I find out about upcoming service maintenance?

To find information about upcoming service maintenance for AT&T Wireline services, customers often refer to the official AT&T website....

What is the process for reporting service outages with AT&T Wireline?

When reporting service outages with AT&T Wireline, the process typically starts with the customer checking their service status on After collecting this information, customers can report the issue through various methods like the designated customer service number, the official website, or a mobile app if available. The website may guide customers to a troubleshooting section where they can follow steps to determine the nature of the outage. Additionally, checking for updates on the repair status may also be an option after reporting the outage. For contact information and further assistance, customers can look on the AT&T Wireline website....

How can I find out about upcoming service maintenance?

To find information about upcoming service maintenance for AT&T Wireline services, customers often refer to the official AT&T website....

Installation and Equipment

Are there installation fees associated with AT&T Wireline services?

Yes, AT&T Wireline services may have installation fees associated with them, depending on the specific service and the promotional It is always advisable for customers to read the terms and conditions associated with their service contracts and to inquire about any potential fees during the sign-up process. Additionally, some customers may have options for self-installation that could eliminate the need for a technician visit, potentially saving on installation costs. For the most accurate and updated information regarding installation fees and any current promotions, it is beneficial to check the AT&T Wireline website. This can provide the latest details specific to individual circumstances....

What equipment is needed for AT&T Wireline service?

For AT&T Wireline service, the essential equipment required generally includes a telephone device, which can range from a traditional If a customer is utilizing services like Voice over Internet Protocol (VoIP), it might be necessary to have a compatible adapter or specific equipment to facilitate those calls. Additionally, any necessary installation equipment, such as wiring and connectors, is typically managed by the service provider during setup. Depending on the service package selected, there may be additional features available, which could require further equipment, such as cordless phone systems or specialized devices for enhanced security features. It is always a good idea to refer to the current AT&T Wireline web page for the most accurate and detailed information on equipment specifics and recommendations based on individual service plans....

Are there installation fees associated with AT&T Wireline services?

Yes, AT&T Wireline services may have installation fees associated with them, depending on the specific service and the promotional It is always advisable for customers to read the terms and conditions associated with their service contracts and to inquire about any potential fees during the sign-up process. Additionally, some customers may have options for self-installation that could eliminate the need for a technician visit, potentially saving on installation costs. For the most accurate and updated information regarding installation fees and any current promotions, it is beneficial to check the AT&T Wireline website. This can provide the latest details specific to individual circumstances....

What equipment is needed for AT&T Wireline service?

For AT&T Wireline service, the essential equipment required generally includes a telephone device, which can range from a traditional If a customer is utilizing services like Voice over Internet Protocol (VoIP), it might be necessary to have a compatible adapter or specific equipment to facilitate those calls. Additionally, any necessary installation equipment, such as wiring and connectors, is typically managed by the service provider during setup. Depending on the service package selected, there may be additional features available, which could require further equipment, such as cordless phone systems or specialized devices for enhanced security features. It is always a good idea to refer to the current AT&T Wireline web page for the most accurate and detailed information on equipment specifics and recommendations based on individual service plans....

Are there installation fees associated with AT&T Wireline services?

Yes, AT&T Wireline services may have installation fees associated with them, depending on the specific service and the promotional It is always advisable for customers to read the terms and conditions associated with their service contracts and to inquire about any potential fees during the sign-up process. Additionally, some customers may have options for self-installation that could eliminate the need for a technician visit, potentially saving on installation costs. For the most accurate and updated information regarding installation fees and any current promotions, it is beneficial to check the AT&T Wireline website. This can provide the latest details specific to individual circumstances....

What equipment is needed for AT&T Wireline service?

For AT&T Wireline service, the essential equipment required generally includes a telephone device, which can range from a traditional If a customer is utilizing services like Voice over Internet Protocol (VoIP), it might be necessary to have a compatible adapter or specific equipment to facilitate those calls. Additionally, any necessary installation equipment, such as wiring and connectors, is typically managed by the service provider during setup. Depending on the service package selected, there may be additional features available, which could require further equipment, such as cordless phone systems or specialized devices for enhanced security features. It is always a good idea to refer to the current AT&T Wireline web page for the most accurate and detailed information on equipment specifics and recommendations based on individual service plans....

Are there installation fees associated with AT&T Wireline services?

Yes, AT&T Wireline services may have installation fees associated with them, depending on the specific service and the promotional It is always advisable for customers to read the terms and conditions associated with their service contracts and to inquire about any potential fees during the sign-up process. Additionally, some customers may have options for self-installation that could eliminate the need for a technician visit, potentially saving on installation costs. For the most accurate and updated information regarding installation fees and any current promotions, it is beneficial to check the AT&T Wireline website. This can provide the latest details specific to individual circumstances....

What equipment is needed for AT&T Wireline service?

For AT&T Wireline service, the essential equipment required generally includes a telephone device, which can range from a traditional If a customer is utilizing services like Voice over Internet Protocol (VoIP), it might be necessary to have a compatible adapter or specific equipment to facilitate those calls. Additionally, any necessary installation equipment, such as wiring and connectors, is typically managed by the service provider during setup. Depending on the service package selected, there may be additional features available, which could require further equipment, such as cordless phone systems or specialized devices for enhanced security features. It is always a good idea to refer to the current AT&T Wireline web page for the most accurate and detailed information on equipment specifics and recommendations based on individual service plans....

Internet Services

What are the different internet speed tiers offered by AT&T Wireline?

AT&T Wireline offers a variety of internet speed tiers to cater to different customer needs and usage patterns. These tiers provide As one moves up the tiers, AT&T Wireline typically offers plans that reach download speeds of 500 megabits per second, suitable for households with more intensive internet usage, such as online gaming and streaming high-definition content. Moreover, there are often higher-speed tiers available that can provide speeds of up to 1 gigabit per second or more for those who need maximum performance for multiple users and devices. It is also common for AT&T Wireline to offer plans with symmetrical upload and download speeds, which can be particularly beneficial for users who frequently upload files or engage in video conferencing. For the most accurate and tailored information, it is advisable for potential customers to visit the official AT&T Wireline website, where they can find specific details regarding available plans and speeds in their area....

What do I do if I'm experiencing slow internet speeds?

If someone is experiencing slow internet speeds with AT&T Wireline services, there are several steps they can take to troubleshoot Next, the individual may want to run a speed test to determine the actual Internet speeds they are receiving compared to the speeds they are paying for. If the results show significant discrepancies, they should consider the time of day, as network usage can fluctuate during peak hours, affecting speed. Additionally, they should check for any background applications or devices using bandwidth. Streaming videos or downloading large files can slow down internet speeds for all connected devices. It is also important to make sure that the home network is secure and that unauthorized users are not accessing it. If these troubleshooting steps do not resolve the issue, one may want to refer to the current AT&T Wireline website for further assistance or guidance on potential solutions related to their specific service plan....

What are the different internet speed tiers offered by AT&T Wireline?

AT&T Wireline offers a variety of internet speed tiers to cater to different customer needs and usage patterns. These tiers provide As one moves up the tiers, AT&T Wireline typically offers plans that reach download speeds of 500 megabits per second, suitable for households with more intensive internet usage, such as online gaming and streaming high-definition content. Moreover, there are often higher-speed tiers available that can provide speeds of up to 1 gigabit per second or more for those who need maximum performance for multiple users and devices. It is also common for AT&T Wireline to offer plans with symmetrical upload and download speeds, which can be particularly beneficial for users who frequently upload files or engage in video conferencing. For the most accurate and tailored information, it is advisable for potential customers to visit the official AT&T Wireline website, where they can find specific details regarding available plans and speeds in their area....

What do I do if I'm experiencing slow internet speeds?

If someone is experiencing slow internet speeds with AT&T Wireline services, there are several steps they can take to troubleshoot Next, the individual may want to run a speed test to determine the actual Internet speeds they are receiving compared to the speeds they are paying for. If the results show significant discrepancies, they should consider the time of day, as network usage can fluctuate during peak hours, affecting speed. Additionally, they should check for any background applications or devices using bandwidth. Streaming videos or downloading large files can slow down internet speeds for all connected devices. It is also important to make sure that the home network is secure and that unauthorized users are not accessing it. If these troubleshooting steps do not resolve the issue, one may want to refer to the current AT&T Wireline website for further assistance or guidance on potential solutions related to their specific service plan....

What are the different internet speed tiers offered by AT&T Wireline?

AT&T Wireline offers a variety of internet speed tiers to cater to different customer needs and usage patterns. These tiers provide As one moves up the tiers, AT&T Wireline typically offers plans that reach download speeds of 500 megabits per second, suitable for households with more intensive internet usage, such as online gaming and streaming high-definition content. Moreover, there are often higher-speed tiers available that can provide speeds of up to 1 gigabit per second or more for those who need maximum performance for multiple users and devices. It is also common for AT&T Wireline to offer plans with symmetrical upload and download speeds, which can be particularly beneficial for users who frequently upload files or engage in video conferencing. For the most accurate and tailored information, it is advisable for potential customers to visit the official AT&T Wireline website, where they can find specific details regarding available plans and speeds in their area....

What do I do if I'm experiencing slow internet speeds?

If someone is experiencing slow internet speeds with AT&T Wireline services, there are several steps they can take to troubleshoot Next, the individual may want to run a speed test to determine the actual Internet speeds they are receiving compared to the speeds they are paying for. If the results show significant discrepancies, they should consider the time of day, as network usage can fluctuate during peak hours, affecting speed. Additionally, they should check for any background applications or devices using bandwidth. Streaming videos or downloading large files can slow down internet speeds for all connected devices. It is also important to make sure that the home network is secure and that unauthorized users are not accessing it. If these troubleshooting steps do not resolve the issue, one may want to refer to the current AT&T Wireline website for further assistance or guidance on potential solutions related to their specific service plan....

What are the different internet speed tiers offered by AT&T Wireline?

AT&T Wireline offers a variety of internet speed tiers to cater to different customer needs and usage patterns. These tiers provide As one moves up the tiers, AT&T Wireline typically offers plans that reach download speeds of 500 megabits per second, suitable for households with more intensive internet usage, such as online gaming and streaming high-definition content. Moreover, there are often higher-speed tiers available that can provide speeds of up to 1 gigabit per second or more for those who need maximum performance for multiple users and devices. It is also common for AT&T Wireline to offer plans with symmetrical upload and download speeds, which can be particularly beneficial for users who frequently upload files or engage in video conferencing. For the most accurate and tailored information, it is advisable for potential customers to visit the official AT&T Wireline website, where they can find specific details regarding available plans and speeds in their area....

What do I do if I'm experiencing slow internet speeds?

If someone is experiencing slow internet speeds with AT&T Wireline services, there are several steps they can take to troubleshoot Next, the individual may want to run a speed test to determine the actual Internet speeds they are receiving compared to the speeds they are paying for. If the results show significant discrepancies, they should consider the time of day, as network usage can fluctuate during peak hours, affecting speed. Additionally, they should check for any background applications or devices using bandwidth. Streaming videos or downloading large files can slow down internet speeds for all connected devices. It is also important to make sure that the home network is secure and that unauthorized users are not accessing it. If these troubleshooting steps do not resolve the issue, one may want to refer to the current AT&T Wireline website for further assistance or guidance on potential solutions related to their specific service plan....

Account Management

Can I transfer my existing number to AT&T Wireline?

Yes, it is indeed possible to transfer an existing phone number to AT&T Wireline. This process is commonly referred to as number porting. During the transfer, AT&T will typically require some information, including the existing account number and a PIN or password from the current service provider. The process may take anywhere from a few hours to a couple of days, depending on various factors such as the providers involved. It is advisable to double-check all details to facilitate a smooth transition. For additional information and specifics about the requirements, one can look on the official AT&T Wireline website to find current guidelines or contact information....

How can I manage my account online?

Managing an AT&T Wireline account online is a straightforward process. Customers typically start by visiting the AT&T website and navigating Once logged in, customers can access various features such as viewing their billing statements, making payments, updating their personal information, and managing their services. The online portal often provides options to review service plans, check usage, and even troubleshoot issues. For more detailed guidance on managing accounts online, customers may find helpful resources on the official AT&T website, which is regularly updated with information related to account management....

Can I bundle my AT&T Wireline service with other services?

Yes, it is possible to bundle AT&T Wireline services with other offerings. AT&T often provides bundling options that can include a The specific bundling options available can vary depending on the customer's location and the types of services that AT&T provides in that area. It is a good idea for customers to evaluate their individual needs and preferences when considering bundles. For current bundling options, features, and pricing, it is advisable to check the AT&T website or to refer to their promotional materials. This will provide the most accurate and updated information regarding available services and offers....

Is a contract required for AT&T Wireline services?

A contract is not always required for AT&T Wireline services, but it can depend on the specific service plan that a customer chooses....

Can I transfer my existing number to AT&T Wireline?

Yes, it is indeed possible to transfer an existing phone number to AT&T Wireline. This process is commonly referred to as number porting. During the transfer, AT&T will typically require some information, including the existing account number and a PIN or password from the current service provider. The process may take anywhere from a few hours to a couple of days, depending on various factors such as the providers involved. It is advisable to double-check all details to facilitate a smooth transition. For additional information and specifics about the requirements, one can look on the official AT&T Wireline website to find current guidelines or contact information....

How can I manage my account online?

Managing an AT&T Wireline account online is a straightforward process. Customers typically start by visiting the AT&T website and navigating Once logged in, customers can access various features such as viewing their billing statements, making payments, updating their personal information, and managing their services. The online portal often provides options to review service plans, check usage, and even troubleshoot issues. For more detailed guidance on managing accounts online, customers may find helpful resources on the official AT&T website, which is regularly updated with information related to account management....

Can I bundle my AT&T Wireline service with other services?

Yes, it is possible to bundle AT&T Wireline services with other offerings. AT&T often provides bundling options that can include a The specific bundling options available can vary depending on the customer's location and the types of services that AT&T provides in that area. It is a good idea for customers to evaluate their individual needs and preferences when considering bundles. For current bundling options, features, and pricing, it is advisable to check the AT&T website or to refer to their promotional materials. This will provide the most accurate and updated information regarding available services and offers....

Is a contract required for AT&T Wireline services?

A contract is not always required for AT&T Wireline services, but it can depend on the specific service plan that a customer chooses....

Can I transfer my existing number to AT&T Wireline?

Yes, it is indeed possible to transfer an existing phone number to AT&T Wireline. This process is commonly referred to as number porting. During the transfer, AT&T will typically require some information, including the existing account number and a PIN or password from the current service provider. The process may take anywhere from a few hours to a couple of days, depending on various factors such as the providers involved. It is advisable to double-check all details to facilitate a smooth transition. For additional information and specifics about the requirements, one can look on the official AT&T Wireline website to find current guidelines or contact information....

How can I manage my account online?

Managing an AT&T Wireline account online is a straightforward process. Customers typically start by visiting the AT&T website and navigating Once logged in, customers can access various features such as viewing their billing statements, making payments, updating their personal information, and managing their services. The online portal often provides options to review service plans, check usage, and even troubleshoot issues. For more detailed guidance on managing accounts online, customers may find helpful resources on the official AT&T website, which is regularly updated with information related to account management....

Can I bundle my AT&T Wireline service with other services?

Yes, it is possible to bundle AT&T Wireline services with other offerings. AT&T often provides bundling options that can include a The specific bundling options available can vary depending on the customer's location and the types of services that AT&T provides in that area. It is a good idea for customers to evaluate their individual needs and preferences when considering bundles. For current bundling options, features, and pricing, it is advisable to check the AT&T website or to refer to their promotional materials. This will provide the most accurate and updated information regarding available services and offers....

Is a contract required for AT&T Wireline services?

A contract is not always required for AT&T Wireline services, but it can depend on the specific service plan that a customer chooses....

Can I transfer my existing number to AT&T Wireline?

Yes, it is indeed possible to transfer an existing phone number to AT&T Wireline. This process is commonly referred to as number porting. During the transfer, AT&T will typically require some information, including the existing account number and a PIN or password from the current service provider. The process may take anywhere from a few hours to a couple of days, depending on various factors such as the providers involved. It is advisable to double-check all details to facilitate a smooth transition. For additional information and specifics about the requirements, one can look on the official AT&T Wireline website to find current guidelines or contact information....

How can I manage my account online?

Managing an AT&T Wireline account online is a straightforward process. Customers typically start by visiting the AT&T website and navigating Once logged in, customers can access various features such as viewing their billing statements, making payments, updating their personal information, and managing their services. The online portal often provides options to review service plans, check usage, and even troubleshoot issues. For more detailed guidance on managing accounts online, customers may find helpful resources on the official AT&T website, which is regularly updated with information related to account management....

Can I bundle my AT&T Wireline service with other services?

Yes, it is possible to bundle AT&T Wireline services with other offerings. AT&T often provides bundling options that can include a The specific bundling options available can vary depending on the customer's location and the types of services that AT&T provides in that area. It is a good idea for customers to evaluate their individual needs and preferences when considering bundles. For current bundling options, features, and pricing, it is advisable to check the AT&T website or to refer to their promotional materials. This will provide the most accurate and updated information regarding available services and offers....

Is a contract required for AT&T Wireline services?

A contract is not always required for AT&T Wireline services, but it can depend on the specific service plan that a customer chooses....

Billing and Payment

Are there any additional fees I need to be aware of?

When subscribing to AT&T Wireline services, customers may encounter various fees that could impact their overall billing. While the Moreover, promotional periods may roll off after a certain duration, leading to potential changes in the monthly rate. Additional features or services, such as long-distance calling plans or voicemail, may also incur extra charges. It is advisable to thoroughly review the terms and conditions when signing up for services. For the most accurate and detailed information regarding any additional fees that may apply to specific services, it is often helpful to refer to the official AT&T Wireline website or the promotional materials provided during the sign-up process, as they outline all associated costs clearly....

Are there any additional fees I need to be aware of?

When subscribing to AT&T Wireline services, customers may encounter various fees that could impact their overall billing. While the Moreover, promotional periods may roll off after a certain duration, leading to potential changes in the monthly rate. Additional features or services, such as long-distance calling plans or voicemail, may also incur extra charges. It is advisable to thoroughly review the terms and conditions when signing up for services. For the most accurate and detailed information regarding any additional fees that may apply to specific services, it is often helpful to refer to the official AT&T Wireline website or the promotional materials provided during the sign-up process, as they outline all associated costs clearly....

Are there any additional fees I need to be aware of?

When subscribing to AT&T Wireline services, customers may encounter various fees that could impact their overall billing. While the Moreover, promotional periods may roll off after a certain duration, leading to potential changes in the monthly rate. Additional features or services, such as long-distance calling plans or voicemail, may also incur extra charges. It is advisable to thoroughly review the terms and conditions when signing up for services. For the most accurate and detailed information regarding any additional fees that may apply to specific services, it is often helpful to refer to the official AT&T Wireline website or the promotional materials provided during the sign-up process, as they outline all associated costs clearly....

Are there any additional fees I need to be aware of?

When subscribing to AT&T Wireline services, customers may encounter various fees that could impact their overall billing. While the Moreover, promotional periods may roll off after a certain duration, leading to potential changes in the monthly rate. Additional features or services, such as long-distance calling plans or voicemail, may also incur extra charges. It is advisable to thoroughly review the terms and conditions when signing up for services. For the most accurate and detailed information regarding any additional fees that may apply to specific services, it is often helpful to refer to the official AT&T Wireline website or the promotional materials provided during the sign-up process, as they outline all associated costs clearly....

Help me with my AT&T Wireline customer service issue

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