In a nutshell: Zoosk provides both free and paid online dating services, with payments being non-refundable unless specified otherwise. Users seeking refunds should contact Zoosk directly, detailing their issue and providing relevant information, such as usernames. It's advisable to act promptly, especially if there's a billing error, and members should be persistent as refunds may require multiple
Zoosk is an online dating platform offering free and paid services to its members. Payments made to Zoosk are non-refundable. Members are also not entitled to a prorated refund from Zoosk. However, they may be able to provide a refund for special cases or at Zoosk's discretion. If you plan to discontinue using Zoosk and want a refund for the subscription you paid for, we recommend contacting Zoosk directly. A representative can better assist you with your concern. Don't worry, we wrote an informative guide to help you reach out to Zoosk for your refund.
Enter your first name and last name, choose a topic, and write a description of your issue. We recommend including your username and email address in the description. If there was a billing error, Zoosk may ask you to send proof, such as a screenshot. You may also be able to get a refund if there was an unauthorized charge on your account.
Some members report that it took them multiple attempts to get a refund from Zoosk. So, be persistent and firm with your decision to request a refund. You may want to let them know that you haven't used their services — this way, they may consider giving you a refund.
After submitting your request, wait for Zoosk to get back in touch with you regarding your refund request.
If you need more help with your account, feel free to also visit Zoosk's Help Page. You may be able to get more information there, especially regarding managing your account, subscriptions, and payments.
The Contact Us link is also available in the Help Page. So, if you decide to reach out to them, just tap Contact Us.
If your concern is regarding the cost of the service, the option is to ask for a discount on their services. They may offer you a discounted price for the subscription. This is at Zoosk's discretion.
Also, note that your subscription may renew a few days before the scheduled renewal date, so you may want to consider this if you're thinking of getting a refund. Be sure to cancel your subscription at least a week before renewal to avoid paying for the next month's subscription.
We recommend keeping a record of your correspondence with Zoosk, especially regarding the refund request. If they don't approve it, your last resort may be to escalate the concern or file a chargeback with your bank. Zoosk is also on social media, so you may want to consider contacting them via Facebook or Instagram. And as mentioned, do not forget to cancel your subscription if you plan to request a refund. Otherwise, you will be charged for the subscription services. Still having issues requesting a refund from Zoosk? Get in touch with Customer Support today.
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