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Yammer.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Yammer.com Customer Service?

The question we are asked most often is about how to talk to Yammer.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How often should I check my Yammer notifications?

The frequency at which one should check Yammer notifications can vary based on individual preferences and the specific context of their For those who may have a less intensive role or are managing multiple communication platforms, checking notifications once in the morning and once in the afternoon may suffice. However, it is important to strike a balance. Excessive monitoring can lead to distractions, while infrequent checking may result in missing critical information. Ultimately, users should find a rhythm that suits their work style and the dynamics of their team. For more tailored strategies or tips, users might consider exploring resources available on Yammer's website....
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Usage and Integration

Can I use Yammer on my mobile device?

Yes, users can access Yammer on their mobile devices. The Yammer app is available for both iOS and Android platforms, allowing users In addition to real-time messaging and notifications, users can upload photos, documents, and other files directly from their devices. This functionality enables seamless collaboration and communication among team members and within groups. For those who prefer not to download the app, Yammer can also be accessed through mobile web browsers. However, using the app typically offers a more optimized experience tailored specifically for mobile use. To find the app, users can search the App Store or Google Play Store. For more information on features and installation, users may want to explore the official Yammer web page, which may provide additional details....

Is Yammer integrated with other Microsoft Office applications?

Yammer is indeed integrated with various Microsoft Office applications, which makes it a valuable tool for enhancing collaboration Additionally, Yammer is integrated with Microsoft SharePoint and Office 365 Groups. Users can create and share Yammer feeds within SharePoint pages, providing easy access to conversations alongside other resources. This enhances the visibility of communications throughout the organization while allowing users to participate in discussions across different platforms. Moreover, Yammer applications can be added to Microsoft Outlook, enabling users to view and contribute to Yammer conversations directly from their email interface. This feature ensures that important updates and discussions are easily accessible without switching between applications. To explore the latest features and integrations, one might consider visiting the official Yammer website or referring to the product documentation available on the current web pages....

How do I search for people and content on Yammer?

Searching for people and content on Yammer is a straightforward process that can enhance your ability to connect and collaborate with When searching for people, users can simply type the name or part of the name of the individual they are looking for into the search bar. Yammer will display a list of results that match the query, along with relevant information such as job title or department, making it easier to identify the correct person. For searching content, users can enter keywords or phrases related to the topics or discussions they are interested in. This can include specific project names, terms, or questions. Yammer’s search feature will then provide a list of relevant posts, files, and conversations that contain the searched keywords. Additionally, users can refine their searches further by using filters based on categories such as recent, popular, or specific groups. Yammer also offers the capability to search within specific groups by selecting the group first and then using the search bar. This focused search will yield results that are relevant to that particular group’s content. Overall, Yammer's search features are designed to facilitate easy access to the information and people that users need, enhancing productivity and collaboration within the organization. For users seeking further assistance, they may want to check the current web page for more detailed guidance or tutorials....

Groups and Communities

What is the difference between a group and a community in Yammer?

In Yammer, groups and communities serve different purposes, each designed to facilitate collaboration and communication among users. On the other hand, a community in Yammer tends to be broader in scope. Communities are often formed around shared interests, topics, or themes that resonate with a larger audience within the organization. They provide a space where individuals can participate in discussions, exchange ideas, and contribute to a wider dialogue that transcends individual projects. Communities are generally more open and inclusive, allowing members to join and leave freely, and they foster a sense of belonging among users interested in similar subjects. Both groups and communities are integral to enhancing collaboration within an organization using Yammer. However, the key distinction lies in their objectives and level of accessibility, with groups focusing on specific tasks and communities encouraging open dialogue around common interests. To reinforce the best practices for using these features, it may be beneficial for users to explore the current web page, where additional resources and guidelines might be available....

How do I create a new group in Yammer?

Creating a new group in Yammer is a straightforward process that allows users to foster collaboration and communication around specific After selecting this option, the user will be prompted to fill in various details for the new group. This includes the group name, description, and privacy settings. The privacy settings allow the user to choose whether the group will be public or private. A public group can be joined by anyone within the organization, whereas a private group requires an invitation to join. Once all necessary details are entered, the user can finalize the process by clicking the "Create" button. After the group is created, the user can begin inviting other members, sharing important information, and starting discussions. For more information or specific details, users may want to check the support documents or FAQs on the Yammer website....

What are the different roles I can have in a Yammer group?

In a Yammer group, there are several distinct roles that users can occupy, each with its own set of permissions and responsibilities. The group owner has the highest level of authority within the group. This individual is responsible for the creation and management of the group, which includes setting the group's privacy settings, adding or removing members, and generally guiding the direction and engagement of the group's discussions. Group owners have the ability to moderate conversations and ensure that interactions align with the group's purpose. Group administrators, while similar to owners, typically have a more focused role. They assist the owner in managing group activities and can also help with moderation. Administrators might have specific authority over certain aspects of the group, depending on how the owner has designated their responsibilities. Group members are users who participate in the group. They can contribute to discussions, post content, and engage with other members. Their ability to carry out these activities usually depends on the group settings established by the owner and administrators. It is important for participants to understand their role within the group to ensure effective collaboration. For more specific details, users can look for information directly on the Yammer web page....

Functionality and Features

What is the Yammer news feed and how does it work?

The Yammer news feed is a central feature of the Yammer platform, designed to facilitate communication and collaboration within organizations. When a user posts something on the Yammer news feed, it can take the form of a text update, a question, a poll, or a link to external content. Other users can interact with these posts by liking, commenting, or sharing them, which enhances collaboration and encourages dialogue among employees. The news feed adapts based on the user's connections, interests, and participation in groups, ensuring that the most relevant content is prioritized in each user's experience. Additionally, organizations can leverage the news feed for broader communication purposes, such as announcing company initiatives, celebrating employee achievements, or sharing important updates. The platform also supports the creation of groups where users can share information and foster discussions around specific topics or projects, making the news feed an essential tool for enhancing internal communications. Overall, the Yammer news feed serves as an effective medium for nurturing a dynamic and interactive workplace culture, promoting transparency, and encouraging the sharing of diverse perspectives. For additional insights on using Yammer effectively, users may consider exploring resources available on the official website....

Can I create private conversations in Yammer?

Yes, users can create private conversations in Yammer by utilizing the direct messaging feature. This allows individuals to send messages This feature is particularly useful for discussions that require confidentiality or are intended for a select audience. It is important to note that while direct messages are private, organization administrators may have access to them depending on the policies implemented within the organization. Users should be mindful of their company's guidelines regarding communication privacy. For more details on how to utilize these features, it may be worthwhile to explore the current Yammer.com web page for relevant resources and information....

What types of files can I share on Yammer?

Yammer allows users to share a variety of file types to enhance collaboration and communication. Users can upload documents such as When sharing files, it is important to keep in mind the file size limits set by Yammer, which can vary based on your organization's settings and the Yammer plan in use. Documents can be added to conversations, groups, or one-on-one messages, making it easier for team members to access and collaborate on important materials. For more detailed information regarding supported file types and any restrictions, it might be beneficial to check the current documents available on the official Yammer website....

Can I schedule messages to be posted in Yammer?

As of October 2023, Yammer does not natively support the functionality to schedule messages for future posting. Users can compose messages For the most up-to-date information regarding features and capabilities, it is advisable to visit the official Yammer website or check the help documentation. Exploring these resources will provide you with the latest announcements on features and functionalities that Yammer may offer in the future....

How often should I check my Yammer notifications?

The frequency at which one should check Yammer notifications can vary based on individual preferences and the specific context of their For those who may have a less intensive role or are managing multiple communication platforms, checking notifications once in the morning and once in the afternoon may suffice. However, it is important to strike a balance. Excessive monitoring can lead to distractions, while infrequent checking may result in missing critical information. Ultimately, users should find a rhythm that suits their work style and the dynamics of their team. For more tailored strategies or tips, users might consider exploring resources available on Yammer's website....

Security and Compliance

Is Yammer secure for business communication?

Yammer is designed with security in mind, making it suitable for business communication. Organizations can rely on Yammer to facilitate User access management is another critical aspect of Yammer's security framework. Each organization can establish its own user policies, allowing administrators to control who can join groups and access information. This ensures that only authorized personnel have the ability to view or share specific data, thereby minimizing the risk of unauthorized access. Furthermore, Yammer integrates seamlessly with other Microsoft services, benefiting from the enhanced security measures that come with being part of the Microsoft ecosystem. In addition to these fundamental security features, Yammer has built-in compliance solutions that allow businesses to manage, retain, and search data within the platform. This means organizations can meet various regulatory requirements while using Yammer for their communication needs. However, it is essential for organizations to take proactive steps in configuring these security settings according to their specific needs and risks. Training employees on best practices for using the platform responsibly is also a key factor in maintaining security. Ultimately, while Yammer offers robust security features suited for business communication, it is important for organizations to assess their own compliance requirements and ensure they are utilizing the platform in a manner that aligns with their security protocols. For more detailed information or specific concerns about security, it is advisable to look on the current web page for resources or guidance related to Yammer's security measures....

Can I recover a deleted post in Yammer?

Once a post is deleted in Yammer, it is generally considered permanently removed and cannot be recovered through standard user functions....

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