In a nutshell: Verizon offers payment arrangements to help avoid service interruptions and collections. Late payment fees still apply, but there are no fees for setting up arrangements online or in stores. You can cancel or modify arrangements by signing in to
If you can't pay your Verizon account balance, consider setting up a payment arrangement to avoid service interruptions and collections activity. Although you can postpone payment, a late payment fee still applies. You also don't pay a fee when setting up a payment arrangement at a retail store, website, or app. If you call or chat with a representative, there's a $10 fee for setting up a payment arrangement. Are you also able to cancel or change a payment arrangement? Yes, and this guide will show you how. Use the steps below to cancel or modify a payment arrangement.
Log in with your user ID or Verizon mobile number and tap Continue. If you don't remember your password or user ID, tap Forgot user ID and password, and follow the on-screen instructions to retrieve your user ID and reset the password.
Once you're on the homepage, scroll down to Payment Arrangements and follow the on-screen instructions on how to cancel or modify it.
You can also change or cancel a payment arrangement via the Verizon app. The process is the same; go to Bills and scroll down to get to Payment Arrangements. You'll be able to change or cancel the option from there.
If you prefer to speak to a representative, use the option below.
Some customers may still have other concerns and prefer to speak to a customer service representative. In this case, Verizon's chat feature will come in handy. Just type your question and follow the instructions provided by the representative. Note that there's a $7 fee if you wish to speak to a representative to modify a payment arrangement.
Do you only want to change the date of your payment arrangement? Be sure to pay it on time to avoid service disruptions and other issues with Verizon Fios. You can pay your balance by setting up Auto Pay or by paying it in person. Just visit a nearby payment location. Another option is to use Fios TV to pay for your bill.
As much as possible, try to avoid setting up a payment arrangement, as you still need to pay a late payment fee for it. The late fee charge is about 5% of your account balance, and the amount can add up over time.
Financial emergencies are sometimes inevitable, and Verizon customers have no choice but to set up a payment arrangement. If it's the only option for you, at least set up the payment arrangement by yourself. You can also avoid paying other fees when you change or modify the payment arrangement via the app. Use the chat feature only when you're having issues with the app or the website.
Do you still have problems modifying or changing the payment arrangement with Verizon Fios? Don't hesitate to get in touch with Verizon Fios' Customer Support.
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