In a nutshell: If you need to cancel a reservation on Vrbo, act promptly. Visit the website, sign in, and find the "Explore Vrbo" section. Click on "Book with Confidence" and then the
There are many reasons to make a reservation on Vrbo. However, if you've made a reservation through the site and decide you want to cancel it, it's important to act promptly. The following can help you determine how to go about it.
Information about your existing booking
The reason you want to cancel the booking
Visit the Vrbo website and sign into your account.
Scroll down the homepage until you find the section that says "Explore Vrbo." It's toward the bottom of the website and has a gray background.
Locate the line that says "Book with Confidence." Click on it.
Search for the line that says "For more information about our Book with Confidence Guarantee, visit our Help Center." Click on the "visit our Help Center" link.
The virtual agent window will pop up. Look for the bubble that says "See cancel options" and click on it.
Continue interacting with the virtual assistant. Try any recommendations it provides about canceling your booking. Make sure you understand the terms of the process before proceeding.
Whether you're eligible for a refund depends on certain circumstances, such as the cancellation policy and how close it is to your reservation start date. If you still need assistance, move on to the next step.
Contacting Vrbo customer support can be helpful if you need further information on canceling your booking. Before calling, consider writing down any questions you have so you won't forget what to ask and so you can write down the corresponding answers for future reference.
Position yourself to view your Vrbo account while speaking with the representative, such as by placing them on speakerphone while you're signed into the Vrbo app. This allows you to navigate the cancellation process while the representative helps you.
The customer service representative will likely ask you why you want to cancel your booking, so have an answer prepared. Additionally, they may ask if you want to cancel outright or if you want to rebook your reservation. Make sure you jot down the name of the customer service representative you spoke to, along with the date and time you called.
Once you realize you need to cancel a reservation you made via Vrbo, start the process as soon as possible. It may increase the chances of you geting your money refunded, although there are no guarantees. If you have any questions, don't hesitate to contact a Vrbo customer service representative. They can answer your questions and help you through the process if need be.
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