How Do I Get a Refund Through VRBO?

In a nutshell: Vrbo provides a platform for travelers to book vacation rentals, including homes, cabins, and apartments. To initiate a refund, users must first cancel their reservation through their account, adhering to the property's cancellation policy. Property owners may sometimes issue refunds without cancellation. Guests should review their standing and follow instructions

Introduction

Vrbo connects travelers with property owners, offering a wide range of vacation rentals. For a more home-like experience, use Vrbo to book entire homes, cabins, or apartments in your preferred area. To book, simply search for properties that fit your needs. If plans change, you may be eligible for a refund, depending on the property's cancellation policy—review this policy before booking or canceling to understand your options. Need help getting a refund? Check out our helpful guide for step-by-step guidance.

Sign In To Your VRBO Account

The first step to getting a refund is to cancel your reservation booked through Vrbo. To do this, log in to your account first. Just enter your email address and follow the on-screen instructions.

Note that the property owners may also refund you without canceling the reservation. For example, the guest already checked in but decided to cancel their reservation. As a guest, you will not be able to cancel a reservation; only the property owners can do this. However, this can actually affect their metrics, so some of them will issue you a refund without canceling your reservation on the platform. Some managers or property owners may also issue a refund to guests without canceling the reservation as compensation for a broken heater or air conditioning, or when there's a natural disaster.

How Do I Get a Refund Through VRBO? (Step 1)

Click My Trips

Look for the reservation you want to cancel and go to the Details tab.

Note that there may be cases where you can no longer see the "cancel booking" option. In this case, you need to select Request Cancellation.

How Do I Get a Refund Through VRBO? (Step 2)

Click Cancel

Before canceling, review the property's cancellation policy first to see if you can get a 100% refund.

If you're eligible for a 100% refund, expect the amount to be credited to your original payment method within 5 days. Note that if the reservation was charged in a different currency, the total refund amount may vary depending on the bank's exchange fees and exchange rates.

Guests also pay for a service fee, which varies depending on the property. This fee is also automatically refunded if you're still eligible for the 100% refund.

Choose Cancel Booking

When you're certain that you want to cancel, click Cancel Booking. You can check the refund status by going to My Trips and selecting the reservation you canceled. Simply go to the Details page and click Get Refund Status.

Did you also purchase a travel protection product via Generali Travel Protection? You need to contact them directly regarding the travel insurance refund. For the contact number, just check the confirmation email from them.

Conclusion

After canceling the reservation, you will receive an email from Vrbo regarding the refund details. Don't worry about the processing fees, as only the property owner pays for them. The processing fee is also refunded to you when you're eligible for the 100% refund. For bank charges, the bank may deduct this from your refunded amount. If you still have further questions regarding refunds, feel free to use Vrbo's chat feature to speak to an agent or get in touch with Customer Support today.

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