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United Rentals Customer FAQ

Top Answers & How-to Guides

What is United Rentals's Phone Number?

The question we are asked most often is about how to talk to United Rentals customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What safety training do I need before renting certain equipment?

Before renting equipment from United Rentals, it is essential to understand that safety training requirements can vary depending on In many cases, United Rentals provides resources and training programs to assist customers in meeting these safety training requirements. It is advisable to inquire about available training programs, instructional materials, or even safety certifications that may be offered or suggested by the rental location. It is important to prioritize safety and legal compliance when using rented equipment. Customers are encouraged to review safety manuals and to obtain relevant training prior to operating any equipment. For specific details on safety training for particular equipment, please refer to the United Rentals web page for additional information and resources....
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Equipment Rental Details

What types of equipment does United Rentals offer?

United Rentals offers a vast array of equipment tailored to meet the needs of various industries, including construction, maintenance, In addition to heavy machinery, United Rentals supplies tools and equipment for general job site tasks. This encompasses power tools such as drills, saws, and grinders, as well as smaller handheld tools. They also have a comprehensive selection of compactors, generators, and pressure washers. Another notable segment of their offering includes climate control equipment, such as portable heaters, air conditioners, and dehumidifiers, which can be crucial for maintaining optimal working conditions. Overall, United Rentals features a diverse range of equipment suitable for both small and large projects. For a complete list of their equipment and availability tailored to specific needs, interested individuals may visit the official United Rentals website....

How long can I rent equipment for?

United Rentals typically offers flexible rental durations to accommodate various project needs. Customers can rent equipment for short-term...

What documents do I need to rent equipment?

When renting equipment from United Rentals, customers typically need to provide several key documents to facilitate the rental process. Furthermore, for businesses, it is common to present business documentation, which could include a business license or tax identification number. It is advisable for potential renters to check the specific requirements on the United Rentals web page or visit the nearest branch, since documentation requirements can vary based on the location and the type of equipment being rented....

Can I rent equipment online?

Yes, renting equipment online is a convenient option provided by United Rentals. The company offers an easy-to-navigate website where...

Does United Rentals offer equipment delivery?

United Rentals does indeed offer equipment delivery as part of their services. This is an essential feature for customers who may need...

What happens if the equipment breaks down during my rental period?

If the equipment breaks down during your rental period, United Rentals has specific procedures in place to address the situation. Typically, United Rentals may offer different types of support depending on the nature of the breakdown. They may send a technician to repair the equipment on-site, or in some cases, they might provide a replacement piece of equipment to minimize any disruption to your project. During the repair or replacement process, the rental agreement usually specifies whether or not you will incur additional rental charges. It is advisable for renters to familiarize themselves with their rental agreement, as it outlines the policies regarding equipment failure, maintenance responsibilities, and potential costs associated with damages. Retaining the contact information for United Rentals will allow for swift communication in case of an emergency. For more detailed instructions and specific policies, renters may wish to refer to the current web page or the rental agreement provided by United Rentals. This helps ensure a smooth resolution to any issues that arise during the rental period....

Rental Requirements and Policies

Is there a minimum age requirement for renting equipment?

United Rentals typically requires that individuals renting equipment be at least eighteen years old. This minimum age requirement is...

What payment methods does United Rentals accept?

United Rentals offers a variety of payment methods to accommodate customers' needs, ensuring a convenient renting experience. Typically,...

Are there any discounts or promotions available for renting equipment?

United Rentals frequently offers various discounts and promotions for their equipment rental services. They understand that customers To find the most up-to-date information on discounts and current promotions, interested customers can explore the United Rentals website or visit their local branch. The website usually has a dedicated section for promotions, enabling potential renters to access specific deals easily. It is also worth noting that United Rentals may provide deals for customers who combine multiple rentals or commit to longer lease terms. Checking regularly ensures that one does not miss out on any special offers or limited-time campaigns designed to enhance the rental experience while being budget-conscious....

Does United Rentals offer insurance or protection plans for rented equipment?

United Rentals does provide insurance options and protection plans for rented equipment to help customers safeguard their investments...

What safety training do I need before renting certain equipment?

Before renting equipment from United Rentals, it is essential to understand that safety training requirements can vary depending on In many cases, United Rentals provides resources and training programs to assist customers in meeting these safety training requirements. It is advisable to inquire about available training programs, instructional materials, or even safety certifications that may be offered or suggested by the rental location. It is important to prioritize safety and legal compliance when using rented equipment. Customers are encouraged to review safety manuals and to obtain relevant training prior to operating any equipment. For specific details on safety training for particular equipment, please refer to the United Rentals web page for additional information and resources....

Membership and Transfers

What are the benefits of becoming a loyalty member with United Rentals?

Becoming a loyalty member with United Rentals offers a range of benefits designed to enhance the rental experience for customers. One Additionally, loyalty members often enjoy exclusive promotions and offers, which are not available to non-members. This can include early access to new equipment or seasonal rental discounts, allowing members to plan their projects more effectively while saving money. Another significant benefit is the convenience of a streamlined rental process. Loyalty members may experience simplified account management, including quicker checkouts and a dedicated customer service experience. This can greatly enhance efficiency, particularly for those who are managing multiple rental projects. Moreover, loyalty membership may provide access to educational resources, such as safety training or operation guidelines for the equipment that is being rented. These resources can empower customers to use the equipment more effectively and safely. For the most current information regarding the benefits of loyalty membership, interested individuals may wish to visit the United Rentals website, where detailed information is frequently updated....

Can I transfer my rental to another person?

In general, rental agreements with United Rentals are specific to the individual or entity that signed the contract. This means that...

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