U-Haul Customer FAQ

U-Haul offers a variety of truck sizes to accommodate different moving needs. The smallest option is the U-Haul 10-foot truck, which For larger moves, there is the 20-foot truck, which comfortably fits three to four bedrooms worth of belongings. Finally, the largest option available is the 26-foot truck, intended for moving large families or extensive households, accommodating up to five bedrooms. Each truck size offers varying features such as a loading ramp and specific weight limits, which are essential for ensuring a safe and efficient moving experience. For additional details on each truck's specifications and features, it may be helpful to explore the U-Haul website or the current pages that provide in-depth information....

Yes, U-Haul does offer options for towing your own vehicle with their trucks. They provide a variety of towing equipment, including When planning to tow your vehicle, it is advisable to carefully review the specifications and guidelines provided by U-Haul to ensure safe towing practices. Additionally, it may be beneficial to familiarize yourself with the towing process and any required connections. For specific details and to confirm availability, individuals can visit the U-Haul website to check on current offerings and recommendations....

Yes, U-Haul allows customers to pick up a truck in one location and drop it off at a different location. This is a convenient feature...

The cost to rent a U-Haul truck or trailer can vary significantly based on factors such as the type and size of the vehicle, the rental In most instances, U-Haul rental prices typically include a flat fee for a specified number of miles, with additional charges for extra mileage beyond that limit. Rental rates can also differ during peak and off-peak seasons. Additionally, customers may encounter optional fees for insurance coverage, equipment rentals like dollies or pads, and fuel refills. To obtain accurate and up-to-date pricing for your specific rental needs, it is advisable to visit the official U-Haul website. There you can input your desired pick-up location, rental dates, and the type of truck or trailer you are interested in. This will provide you with a detailed estimate tailored to your situation....

U-Haul has specific policies regarding mileage charges that are important for customers to understand when renting a vehicle. Typically,...

U-Haul's cancellation policy generally allows customers to cancel their reservations without facing a cancellation fee as long as the However, if a customer has already picked up their rental equipment, the situation changes. For completed rentals, customers cannot cancel and will be responsible for the agreed-upon rental amount. It is also worth noting that specific circumstances, such as promotional offers or special rates, may have their unique terms attached. Therefore, customers should carefully review the policy associated with their reservation directly on U-Haul's website. For the most accurate and updated information regarding U-Haul's cancellation policy or any exceptions that might apply, it is advisable to visit the official U-Haul website or check your reservation details. This ensures you have all the pertinent information regarding your rental agreement....

Yes, it is possible to change a reservation date or time with U-Haul. Customers have the flexibility to modify their reservations through...

U-Haul typically accepts a variety of payment methods to ensure convenience for its customers. These methods usually include major Furthermore, customers can sometimes utilize U-Haul gift cards for payments. It is important to note that some payment methods may vary by location or specific service used. For the most accurate and current information regarding accepted forms of payment, it is beneficial to visit U-Haul's official website or check directly with the desired rental location....

Yes, U-Haul requires customers to return their rental trucks with the fuel tank at the same level it was when they picked it up. This...

Yes, U-Haul offers various additional equipment for rent to assist with your moving needs. You can typically rent dollies, furniture When making a reservation for a truck or trailer rental, customers are often given the option to include these additional equipment rentals. It is advisable to review the specific options available on the U-Haul website, as availability may vary by location and time. For a comprehensive selection of moving supplies, customers can explore the dedicated section on the U-Haul website to see what is offered at their chosen rental location....

When a customer returns a U-Haul truck late, there may be additional charges applied to the rental agreement. U-Haul typically operates...

When renting from U-Haul, customers have several insurance options to consider that can provide peace of mind during their move. U-Haul Another option is the Safemove Plus plan, which builds on the Safemove coverage by adding protection for personal belongings damaged while in transit. This can be particularly valuable for individuals transporting valuable items. Additionally, U-Haul provides cargo protection options to cover items in transit against theft or damage. It is essential for customers to carefully review their coverage needs and consider existing personal insurance policies, as some may already provide adequate coverage for rental vehicles. U-Haul's website often contains detailed information about available insurance options and costs, making it easy for customers to evaluate what is best for their individual situation....