Twelve South Customer FAQ

Caring for Twelve South accessories is essential to ensure their longevity and maintain their appearance. Depending on the specific For leather items, it is a good practice to apply a leather conditioner periodically to keep the material supple and prevent cracking. For silicone or plastic accessories, warm soapy water can be used to clean them effectively. It is important to dry them thoroughly before storing or using them again. When not in use, store the accessories in a cool, dry place to prevent unnecessary wear. Regular maintenance not only keeps the accessories looking great but also enhances their functionality. For specific care tips related to particular products, visiting the Twelve South website may provide additional insights and recommendations....

User manuals for Twelve South products can typically be found on the official Twelve South website. Each product usually has its own...

Twelve South does offer replacement parts for some of their products, depending on the item and its availability. The process to obtain...

Twelve South does not currently offer gift cards for purchase on their website. Instead, customers can explore a variety of products...

Twelve South offers a diverse range of accessories designed primarily for Apple products, enhancing functionality and style. Their...

Twelve South regularly offers promotions and discounts, but these can vary depending on the time of year and specific product offerings....

To track an order from Twelve South, customers can typically start by visiting the Twelve South website and navigating to the order If the order was shipped, a tracking number is often included in the confirmation email sent after the purchase. By clicking on the tracking link, customers can view the shipment details and its current location. For the most accurate and up-to-date information, it is always a good idea to refer directly to the order status page on the Twelve South website or consult the shipping carrier's website using the provided tracking number. Remember, for specific inquiries regarding an order, customers might find relevant contact information on the Twelve South website....

Twelve South accepts a variety of payment methods to accommodate its customers' preferences. Typically, customers can use major credit It is important for consumers to check the specific payment options available at the time of their purchase, as these may change or vary based on promotions or updates to the website. For the most accurate and current information, it is advisable to visit the official Twelve South website, where details regarding accepted payment methods can be found easily....

To make a purchase from Twelve South, a user can visit their official website, twelvesouth.com. The website features a user-friendly...

Twelve South does offer international shipping for customers outside the United States. However, the specifics can vary based on the...

Twelve South offers a limited warranty on their products, which typically covers defects in materials and workmanship for a specified...

If you find yourself in possession of a defective Twelve South product, there are a few steps you can take to address the situation. You may want to revisit the original packaging or receipt to confirm the purchase date and any warranty details provided. Many users have found that reviewing the product information on the Twelve South website can be helpful in understanding the specifics of warranty conditions and coverage. To begin the process of resolving the issue, it is advisable to locate the customer service or support section on the Twelve South website. This area generally contains guidelines on how to report a defect and may provide specific instructions for returning the product, if necessary. Keep in mind that interactions may vary based on the product and the purchase location, so it is wise to include any relevant details, such as model numbers and where the product was purchased, when you report your issue....

Twelve South has a customer-friendly return policy designed to ensure satisfaction with their products. Customers are allowed to return In the event that a customer needs to initiate a return, it is advised to carefully check the specific details provided on the Twelve South website, as the return process may include certain steps for processing. Customers should also be mindful that shipping costs for returns may not be reimbursed unless the item is being returned due to a defect or an error on Twelve South's part. For items that exceed the thirty-day return window, Twelve South might not accept those returns, but customers are encouraged to reach out if they have concerns regarding their purchases. Additionally, returns that are initiated without proper communication may face delays or complications. Lastly, for more precise information regarding return instructions or any recent updates to the policy, customers should refer to the appropriate section on the Twelve South website, where the most current terms and contact information can be found....

To stay informed about new products from Twelve South, individuals can explore various options that the company provides. First, it...

Yes, you can sign up for a newsletter from Twelve South. The newsletter typically provides customers with updates on new products,...