TAP Portugal Customer FAQ

After a long and tiring flight, the last thing you want to do is deal with a lost or missing baggage. However, the problem is not always...

TAP Portugal has a clear baggage policy that varies depending on the class of service and fare type selected for the flight. For most When it comes to checked baggage, the allowance depends significantly on the ticket fare. For standard economy tickets, one piece of checked baggage is usually permitted, with a weight limit of twenty-three kilograms. Business class travelers often enjoy a higher allowance of two pieces of checked baggage, with each piece weighing up to thirty-two kilograms. It is important to note that TAP Portugal offers different fare options, so it is advisable to review the specific details associated with your ticket type when booking. Excess baggage fees may apply for items that exceed these limits, so travelers are encouraged to plan accordingly. Additionally, there may be variations for international flights or specific routes, so checking the latest information on the official TAP Portugal website at flytap.com would provide the most accurate guidance on baggage allowances....

TAP Portugal accepts a variety of payment methods for booking flights, ensuring that customers have convenient options when making It is also worth noting that TAP Portugal occasionally allows customers to book flights using cash or other alternative payment methods through specific agreements, particularly at some airport locations. Customers are encouraged to review the current payment options available on the TAP Portugal website during the booking process for the most accurate and up-to-date information. If you need additional details or have specific questions, it may be beneficial to check the official TAP website for comprehensive payment guidelines....

Yes, TAP Portugal allows customers to make changes to their flight bookings, although the specific policies may vary depending on the To make a change, one should navigate to the “Manage Booking” section, where they will be prompted to enter their booking reference and last name. After accessing the booking, the customer can select the option to change their flight. It is important to note that additional fees may apply, particularly if changing to a different fare class or if the new flight price is higher than the original booking. Furthermore, TAP Portugal has specific guidelines regarding changes due to extraordinary circumstances, such as disruptions caused by weather or other unforeseen events. Customers are encouraged to review the airline's current policies on their official website, where they can find detailed information about change fees, timeframes, and the process required for making alterations to their bookings....

Yes, passengers have the option to pre-select their seats on TAP Portugal flights. This feature is particularly beneficial for travelers Additionally, passengers who are members of TAP Portugal's loyalty program may enjoy certain privileges regarding seat selections. It is essential to note that there may be a fee associated with selecting specific seat types, especially those that offer extra legroom or other enhanced features. For details regarding seat selection options and any applicable fees, it is advisable to check the relevant section of the official TAP Portugal website, as policies and procedures can change. This ensures travelers have the most accurate and up-to-date information regarding their seat selection preferences....

TAP Portugal does allow pets to travel on their flights, but there are specific guidelines that passengers must follow. Pets, such For larger pets, TAP Portugal offers the option for them to travel in the cargo hold, provided they are within the guidelines established for such travel. It is important that pet owners prepare for the journey by ensuring that their pets are familiar with the carrier and have all necessary vaccinations and documentation. Before booking a flight, it is advisable to check the specific policies and any potential fees associated with traveling with pets, as these can vary depending on the destination. For up-to-date information, travelers may wish to visit TAP Portugal's official site for details on their pet travel policies....

TAP Portugal adheres to the general regulations established by the European Union regarding the transportation of liquids in hand luggage. Additionally, it is important to remember that items purchased after passing the security checkpoint are not subject to these restrictions. However, if a passenger is traveling from a destination outside of the European Union, they should verify the specific regulations at their departure airport as they may differ. For more detailed information on TAP Portugal's policies regarding hand luggage and other travel requirements, it can be helpful to consult the official TAP website. There, one will find the most current guidelines and additional information relevant to specific routes and travel circumstances....

TAP Portugal has specific policies concerning flight delays and cancellations in line with European Union regulations. In the event In instances of flight cancellations, TAP Portugal notifies passengers as soon as possible. Passengers have the option to choose between a full refund for their ticket or rebooking onto an alternative flight to their intended destination, subject to availability. Compensation may also be available if the cancellation is within the airline's control, and the notification occurs less than fourteen days before the scheduled departure. Passengers are encouraged to familiarize themselves with their rights under Regulation EC 261/2004, which governs air passenger rights in the European Union. TAP Portugal aims to provide support and assistance to affected passengers, including guidance on how to claim compensation when applicable. For the latest information on specific policies, updates, and procedures, it is advisable to check TAP Portugal's official website. This resource can provide comprehensive details related to flight disruptions, compensation eligibility, and general customer service information....

Whether a traveler needs a visa when flying with TAP Portugal depends on several factors, including the traveler's nationality, the For instance, citizens of countries that are part of the Schengen Area usually do not require a visa when traveling within other Schengen countries, which TAP Portugal frequently services. On the other hand, travelers from non-Schengen countries may need to obtain a Schengen visa if they plan to visit countries that are part of the Schengen Agreement. It is also important to be aware that some destinations outside of the Schengen Area may have their own specific visa requirements. In addition to visas, travelers should ensure their passports are valid for the necessary duration. Some countries require that a traveler’s passport remains valid for at least three to six months beyond the planned departure date. It is advisable for passengers to check the entry requirements for their specific nationality and destination well in advance of travel. Travelers can find useful resources and information on visa and entry requirements through their respective governments or the official TAP Portugal website, where detailed travel guidelines, including visa information, are often provided. This will help ensure a smooth journey when flying with TAP Portugal....

Traveling with children on TAP Portugal flights involves several specific requirements and guidelines to ensure a smooth journey for For children aged two years and older, a standard ticket is required. TAP Portugal offers special services for families, including priority boarding, which can be particularly beneficial when traveling with young children. Additionally, it is advisable to carry identification documents for children, such as passports, as they may be required for both domestic and international flights. Parents should also check the rules regarding stroller and car seat usage, as TAP Portugal has guidelines for transporting these items. It is always wise to review the current policies available on the TAP website, as they provide the most accurate and up-to-date information regarding travel with children, including any additional requirements or documentation that may be necessary....

TAP Portugal provides a variety of in-flight entertainment options aimed at enhancing the passenger experience during flights. The Recent developments have introduced TAP Portugal's inflight entertainment app, which allows passengers to stream content directly on their personal devices. This makes it convenient for travelers who prefer to use their own tablets or smartphones. The app may include films, TV shows, and other multimedia content that travelers can enjoy throughout the flight. Additionally, in many cases, TAP Portugal offers music playlists and games as part of the entertainment package. The availability of specific titles and programs can vary depending on the aircraft and the duration of the flight. For detailed information about the in-flight entertainment options available on a particular flight, it may be helpful to check TAP Portugal's current web page or consult the onboard materials provided during the journey....

Yes, TAP Portugal offers Wi-Fi on select flights, primarily on its long-haul routes. Passengers can enjoy internet connectivity while...