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SkillShare Customer FAQ

Top Answers & How-to Guides

How do I Contact SkillShare Customer Service?

The question we are asked most often is about how to talk to SkillShare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I change my account settings?

To change your account settings on SkillShare, you can begin by logging into your account. After logging in, navigate to your profile...

Can I share my SkillShare account with someone?

SkillShare accounts are intended for individual use and are not meant to be shared. This means that each person who wishes to access...
Ask any question you have about SkillShare customer service, get an answer now.

Recent SkillShare Customer Questions

Can I refund my annual subscription payment?

Yes, you can. SkillShare has a 7-day refund policy for annual subscription payments. If you are not satisfied with the service or you mistakenly subscribed, you can request a refund within 7 days of the payment. But after 7 days, SkillShare will no longer offer a refund. Make sure to turn off auto-renew to avoid future charges if you no longer wish to use the service.
Asked Apr 26, 2024 12:46 AM

I was charged a full-year membership , before my trial has ended

We're sorry to hear about this. SkillShare's standard policy is to only charge a yearly membership fee after your free trial has ended. However, a common reason this can happen is if the free trial was ended prematurely. If you think there's a mistake, we recommend directly reaching out to SkillShare's customer service team who can assist with your billing concerns and help to resolve your issues. It's also important to note that all payments are non-refundable so please ensure you wish to continue with your membership before the trial ends to avoid accidental charges.
Asked Apr 11, 2024 10:18 AM

I want to Cancel and receive a refund

You can cancel your Skillshare subscription at any time. However, refunds are not typically provided once payment has been made. If you signed up for Skillshare and used it during the free trial period, a refund will typically not be provided. If a payment was made in error or under unique circumstances, you should contact your bank or credit card company. They have processes to handle these kinds of situations. Remember to cancel your subscription before the next billing cycle to avoid additional charges. Subscriptions will otherwise automatically renew.
Asked Mar 25, 2024 5:31 PM

Help me with my SkillShare customer service issue

Account Management

How do I change my account settings?

To change your account settings on SkillShare, you can begin by logging into your account. After logging in, navigate to your profile...

Can I share my SkillShare account with someone?

SkillShare accounts are intended for individual use and are not meant to be shared. This means that each person who wishes to access...

Learning Experience

How does SkillShare work?

SkillShare is an online learning platform that offers a diverse range of classes across various subjects, including creative arts, To get started, individuals can create an account on the SkillShare website. There are options for free access to select classes, but most users opt for a subscription that grants unlimited access to all available classes. Subscribers can watch lessons at their own pace, engaging with course materials whenever they choose. Many classes include hands-on projects that encourage students to apply what they have learned. This aspect promotes not only understanding but also creativity and skill development. Additionally, SkillShare fosters a sense of community by allowing users to share their project work and receive feedback from peers as well as instructors. For anyone interested in exploring new skills or advancing existing ones, SkillShare provides an accessible and flexible environment to learn and grow. More information about subscription options and specific classes can be found on the SkillShare website....

Can I download the course material for offline access?

SkillShare allows users to download certain course materials for offline access, primarily through its mobile application. However, To download a course, you can typically find a download option after selecting the course you wish to save. This feature is especially useful for those who want to learn on the go or in locations without reliable internet access. For the latest information, users should refer to the SkillShare website or their app for details on which courses offer downloadable content and any specific requirements for offline viewing....

What should I do if I have technical issues while taking a class?

If a user encounters technical issues while participating in a SkillShare class, it is important to first attempt some basic troubleshooting If technical difficulties persist, users often find it helpful to explore the community forums, as other users may have experienced similar issues and shared solutions. SkillShare also has a help section on their website, which typically contains valuable information and resources to assist with common technical problems. For more specific inquiries or unresolved issues, users can generally look for contact information on the SkillShare website to seek further assistance. Engaging with the community and resources available can often lead to effective resolutions....

Can I take SkillShare classes on my mobile device?

Yes, SkillShare offers a mobile application that allows users to access classes on their mobile devices. This convenience enables learners...

Classes and Courses

What types of classes are available on SkillShare?

SkillShare offers a diverse range of classes catering to various interests and learning objectives. Many of the courses focus on creative Beyond the arts, SkillShare provides classes in technology and business. Students can explore topics such as web development, coding, digital marketing, and entrepreneurship. These courses often emphasize practical applications and real-world skills, helping learners to gain knowledge that can be directly utilized in their careers. Furthermore, there are classes dedicated to personal development, covering areas like productivity, mindfulness, and lifestyle design. This broader selection ensures that individuals can find courses that resonate with their passions and professional aspirations. For the most up-to-date offerings, it may be beneficial to check the current web page, as new classes are regularly added to the platform....

How long do I have access to a class after enrolling?

When you enroll in a class on SkillShare, you typically have access to the course materials for as long as the class remains available...

Are there any prerequisites for taking a Skillshare course?

SkillShare courses are designed to be accessible to a wide range of students, so there are typically no formal prerequisites to enroll To ensure a positive learning experience, prospective students should review the course description and requirements provided by the instructor before enrolling. These details often outline any specific preparation that may enhance the learning process, such as previous experience in a subject or the need for certain software or materials. It is always a good idea to explore the course webpage for additional information. This can help students select classes that align well with their current skill level and learning objectives....

How do I find a specific class on SkillShare?

To find a specific class on SkillShare, users can begin by visiting the SkillShare website and utilizing the search feature located Once users locate a class that piques their interest, they can click on it to access more detailed information, including class descriptions, the instructor's profile, and reviews from other learners. This enables an informed decision about whether the class fits their needs. It may also be helpful to check the latest offerings and recommendations, as SkillShare frequently updates its course catalog. For any specific queries or concerns, users might consider looking for contact information on the SkillShare website....

How often are new classes added to SkillShare?

SkillShare regularly updates its course offerings to provide users with fresh and diverse content. New classes are typically added...

Subscription and Pricing

How much does a SkillShare subscription cost?

The cost of a SkillShare subscription can vary depending on the type of plan an individual chooses. Typically, there are two main subscription SkillShare may also provide occasional promotions or free trial periods for new users, allowing them to explore the platform's extensive library of classes without immediate financial commitment. To find the most current subscription prices and any promotional offers, it is best to visit the main SkillShare website, where this information is usually available....

Can I cancel my SkillShare subscription at any time?

Yes, a user can cancel a SkillShare subscription at any time. SkillShare operates on a flexible subscription model, allowing members...

Is there a free trial available for SkillShare?

SkillShare offers new users a free trial period, allowing them to explore the platform and its offerings before committing to a subscription....

Teaching on SkillShare

Can I teach a class on SkillShare?

Yes, individuals can teach a class on SkillShare. SkillShare is a platform that allows creatives and professionals to share their knowledge...

What is SkillShare Premium?

SkillShare Premium is a subscription service offered by SkillShare that provides users with access to a wide variety of classes and...
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