Scandinavian Airlines (SAS) Customer FAQ

Top Answers & How-to Guides

What is Scandinavian Airlines (SAS)'s Phone Number?

The question we are asked most often is about how to talk to Scandinavian Airlines (SAS) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any seasonal promotions available for SAS tickets?

Scandinavian Airlines frequently offers seasonal promotions and deals for tickets, especially during popular travel periods such as In addition to seasonal offers, travelers may find deals related to advance bookings or specific routes. It is advisable for customers to regularly visit the SAS website to stay informed about current promotions and discounts. This is the best way to ensure that one is aware of any limited-time offers that may be available. Travelers should also keep an eye on the airline’s social media channels, as they might highlight special promotions there as well....
Ask any question you have about Scandinavian Airlines (SAS) customer service, get an answer now.

Recent Scandinavian Airlines (SAS) Customer Questions

I had to cancel my flight for medical emergency do I get a refund?

Whether you are eligible for a refund depends on the type of ticket you purchased and the specific circumstances. It's best to review the fare rules associated with your ticket.
Asked Aug 10, 2024 9:22 AM

how do I send an e-mail to SAS Customer service

We're sorry, but we can't provide direct email communication information for SAS Customer Service. However, for the most updated and accurate contact details, please refer to the Contact Us information on this page you're currently viewing. SAS offers several ways to get in touch for support, including telephone services and social media channels. They're dedicated to providing fast and efficient support to all their customers.
Asked Jun 17, 2024 8:45 PM

My return flight ticket may have been canceled. I need to talk to a real human to resolve this matter. What is the phone number?

We understand your concern and we're here to assist. The specific contact information for Scandinavian Airlines (SAS), including phone numbers, is right here on this page that you're viewing. Please use this to reach out to our customer service team who will be able to assist you with your return flight ticket.
Asked May 29, 2024 8:33 AM

Missing refund for cancelled flight

We're sorry to hear about your issue. Scandinavian Airlines (SAS) has a policy in place to handle refunds for cancelled flights. In general, after you request a refund, it can take up to 7 business days to process. Sometimes, depending on your bank, it may take up to 2 billing cycles for the money to appear on your statement. If you've waited longer than this period, and still haven't received your refund, it is recommended to directly contact the SAS Customer Service or get in touch with your bank for an update of your refund status.
Asked Apr 1, 2024 9:51 PM

Help me with my Scandinavian Airlines (SAS) customer service issue

Fares and Pricing

What types of fares does SAS offer?

Scandinavian Airlines, also known as SAS, offers a variety of fare types designed to meet the diverse needs of travelers. Typically, In the Economy Class, passengers can usually choose between different fare types, such as the Basic, Smart, and Flex fares. The Basic fare is often the most economical but has restrictions regarding changes and refunds. The Smart fare includes amenities like checked baggage and seat selection, while the Flex fare offers the most flexibility with free changes and refunds. In Premium Economy, travelers can enjoy enhanced comfort and additional services, including more legroom and better meal options. Business Class provides a luxurious experience with exclusive access to lounges, priority boarding, and superior comfort during the flight. Additionally, SAS offers various promotional fares and discounts throughout the year. These can vary based on routes, travel periods, and available deals. For the most current fare types and details, prospective travelers are encouraged to visit SAS's official website....

Are there any seasonal promotions available for SAS tickets?

Scandinavian Airlines frequently offers seasonal promotions and deals for tickets, especially during popular travel periods such as In addition to seasonal offers, travelers may find deals related to advance bookings or specific routes. It is advisable for customers to regularly visit the SAS website to stay informed about current promotions and discounts. This is the best way to ensure that one is aware of any limited-time offers that may be available. Travelers should also keep an eye on the airline’s social media channels, as they might highlight special promotions there as well....

Are there any seasonal promotions available for SAS tickets?

Scandinavian Airlines frequently offers seasonal promotions and deals for tickets, especially during popular travel periods such as In addition to seasonal offers, travelers may find deals related to advance bookings or specific routes. It is advisable for customers to regularly visit the SAS website to stay informed about current promotions and discounts. This is the best way to ensure that one is aware of any limited-time offers that may be available. Travelers should also keep an eye on the airline’s social media channels, as they might highlight special promotions there as well....

Are there any seasonal promotions available for SAS tickets?

Scandinavian Airlines frequently offers seasonal promotions and deals for tickets, especially during popular travel periods such as In addition to seasonal offers, travelers may find deals related to advance bookings or specific routes. It is advisable for customers to regularly visit the SAS website to stay informed about current promotions and discounts. This is the best way to ensure that one is aware of any limited-time offers that may be available. Travelers should also keep an eye on the airline’s social media channels, as they might highlight special promotions there as well....

Baggage and Pets

What is the baggage allowance for SAS flights?

SAS Airlines has specific baggage allowances that vary depending on the travel class and route. For a general guideline, passengers For those flying in Premium Economy or Business Class, the cabin bag allowance remains the same at eight kilograms, while the checked baggage allowance increases to two bags, each weighing up to twenty-three kilograms. It is important to note that there may be additional allowances for special items, such as sporting equipment or musical instruments, which may also have specific requirements or fees. Passengers should always check the latest information on the official SAS website for the most accurate details, as policies may change and differ based on specific routes or promotional offers. This ensures that travelers stay informed about their baggage needs prior to their journey....

Can I bring my pet on board an SAS flight?

Scandinavian Airlines allows passengers to bring pets on board under certain conditions. Small pets such as cats and dogs can travel It is essential to notify Sas in advance about the intention to travel with a pet, as there is a limited number of pets allowed in the cabin on each flight. For those traveling with larger pets, SAS has specific policies for transportation in the cargo hold. It is advisable to review the current policies and requirements on the official SAS website for detailed information, as regulations may change....

How does SAS handle baggage claims?

When a passenger experiences an issue with their baggage while traveling with Scandinavian Airlines, the airline has a specific procedure After the initial report is lodged, SAS will typically provide passengers with a reference number, which they can use to track the status of their claim. Passengers are advised to keep all documentation related to their baggage, as it may be needed later in the claims process. The airline usually takes a proactive approach in locating lost baggage and may offer assistance, such as interim compensation for essential items if the baggage is delayed. For more detailed information regarding compensation, timeframes, or specific policies, travelers can visit the official SAS website. Here, they can find the most current guidance on how to process their claims and any necessary steps required to ensure a smooth experience....

How does SAS handle baggage claims?

When a passenger experiences an issue with their baggage while traveling with Scandinavian Airlines, the airline has a specific procedure After the initial report is lodged, SAS will typically provide passengers with a reference number, which they can use to track the status of their claim. Passengers are advised to keep all documentation related to their baggage, as it may be needed later in the claims process. The airline usually takes a proactive approach in locating lost baggage and may offer assistance, such as interim compensation for essential items if the baggage is delayed. For more detailed information regarding compensation, timeframes, or specific policies, travelers can visit the official SAS website. Here, they can find the most current guidance on how to process their claims and any necessary steps required to ensure a smooth experience....

How does SAS handle baggage claims?

When a passenger experiences an issue with their baggage while traveling with Scandinavian Airlines, the airline has a specific procedure After the initial report is lodged, SAS will typically provide passengers with a reference number, which they can use to track the status of their claim. Passengers are advised to keep all documentation related to their baggage, as it may be needed later in the claims process. The airline usually takes a proactive approach in locating lost baggage and may offer assistance, such as interim compensation for essential items if the baggage is delayed. For more detailed information regarding compensation, timeframes, or specific policies, travelers can visit the official SAS website. Here, they can find the most current guidance on how to process their claims and any necessary steps required to ensure a smooth experience....

In-Flight Services

What are the available in-flight services and entertainment options?

Scandinavian Airlines, also known as SAS, offers a variety of in-flight services and entertainment options to enhance the travel experience In terms of entertainment, SAS provides an extensive range of options on many of its flights. Passengers can typically access a personal screen with a selection of movies, television shows, and documentaries that cater to diverse tastes. Additionally, there is often a selection of music available, as well as games to provide entertainment for travelers, especially during longer flights. For those who prefer personal devices, SAS offers the Airplay service, which allows passengers to stream content directly to their devices on select routes. Passengers are encouraged to check the current website for updated information regarding in-flight services and entertainment options, as these may vary by aircraft and route. It is always helpful to stay informed about what to expect while flying with Scandinavian Airlines....

What premium services does SAS offer for their business class?

Scandinavian Airlines (SAS) offers a range of premium services for their business class passengers to enhance the overall travel experience. In terms of in-flight services, SAS business class typically includes access to spacious seating that can often recline into a fully-flat bed, providing passengers with a more restful journey. The cabin is equipped with enhanced amenities, including larger personal entertainment screens and noise-canceling headphones to ensure a relaxing atmosphere during the flight. Business class travelers can also expect a premium dining experience, with a curated menu featuring gourmet meals, high-quality wines, and a selection of beverages. The service is usually attentive and personalized, catering to individual preferences. Additionally, SAS provides access to exclusive airline lounges, offering a comfortable and quiet space for relaxation before flights. Another benefit is extra baggage allowance, which can be advantageous for travelers carrying business materials or personal belongings. Passengers may also have access to other benefits like flexible ticket options to accommodate changes in travel plans. For the most current information on SAS premium services, it is advisable to check the official SAS website....

What premium services does SAS offer for their business class?

Scandinavian Airlines (SAS) offers a range of premium services for their business class passengers to enhance the overall travel experience. In terms of in-flight services, SAS business class typically includes access to spacious seating that can often recline into a fully-flat bed, providing passengers with a more restful journey. The cabin is equipped with enhanced amenities, including larger personal entertainment screens and noise-canceling headphones to ensure a relaxing atmosphere during the flight. Business class travelers can also expect a premium dining experience, with a curated menu featuring gourmet meals, high-quality wines, and a selection of beverages. The service is usually attentive and personalized, catering to individual preferences. Additionally, SAS provides access to exclusive airline lounges, offering a comfortable and quiet space for relaxation before flights. Another benefit is extra baggage allowance, which can be advantageous for travelers carrying business materials or personal belongings. Passengers may also have access to other benefits like flexible ticket options to accommodate changes in travel plans. For the most current information on SAS premium services, it is advisable to check the official SAS website....

What premium services does SAS offer for their business class?

Scandinavian Airlines (SAS) offers a range of premium services for their business class passengers to enhance the overall travel experience. In terms of in-flight services, SAS business class typically includes access to spacious seating that can often recline into a fully-flat bed, providing passengers with a more restful journey. The cabin is equipped with enhanced amenities, including larger personal entertainment screens and noise-canceling headphones to ensure a relaxing atmosphere during the flight. Business class travelers can also expect a premium dining experience, with a curated menu featuring gourmet meals, high-quality wines, and a selection of beverages. The service is usually attentive and personalized, catering to individual preferences. Additionally, SAS provides access to exclusive airline lounges, offering a comfortable and quiet space for relaxation before flights. Another benefit is extra baggage allowance, which can be advantageous for travelers carrying business materials or personal belongings. Passengers may also have access to other benefits like flexible ticket options to accommodate changes in travel plans. For the most current information on SAS premium services, it is advisable to check the official SAS website....

Assistance and Special Requests

Does SAS offer special assistance for passengers with disabilities or medical conditions?

Yes, Scandinavian Airlines (SAS) does offer special assistance for passengers with disabilities or medical conditions. To ensure a Passengers requiring special assistance can benefit from wheelchair support, help with baggage, and prioritization during boarding. Additionally, SAS is prepared to accommodate service animals and offers guidance on traveling with them. It is important for passengers to inform SAS about their specific requirements as early as possible, preferably at the time of booking or at least 48 hours prior to their flight, as this allows the airline to provide the necessary support. For passengers with specific medical conditions, SAS recommends that they check the airline's policies regarding medical documentation and any potential restrictions on travel. These details can be found on the SAS website, providing the most current information about the services available. Thus, travelers are encouraged to visit the official SAS website for comprehensive guidelines and contact information regarding special assistance....

How does SAS cater to families traveling with children?

Scandinavian Airlines has a variety of services and amenities designed specifically to cater to families traveling with children. For Onboard, SAS aims to create a family-friendly atmosphere by offering special children's meals that cater to various dietary preferences. Families can also find entertainment options designed for younger travelers, including a selection of age-appropriate films and games available through SAS' inflight entertainment system. Additionally, families traveling with children may benefit from priority boarding, allowing them extra time to settle in before the flight begins. For added convenience, SAS offers a children’s travel kit that includes activities and games to keep children entertained during the flight. Finally, travelers can explore the SAS website for the most up-to-date information about family travel policies and services, ensuring a seamless journey for families....

What is the process for requesting special meals on SAS flights?

When it comes to requesting special meals on SAS flights, guests have a few options to ensure their dietary needs are met. SAS offers Passengers who need special meals are encouraged to make their requests at the time of booking their flight. This is usually done through the airline’s website or mobile application, where users can select their desired meal preferences during the booking process. If the passenger has already booked their flight, they can still request a special meal by accessing their reservation via the SAS website or mobile app. It is important to do this as early as possible, ideally at least 24 to 48 hours before the flight, to give SAS enough time to accommodate the request. Additionally, it is always a good idea for guests to confirm their special meal request when checking in at the airport or even when boarding the flight to ensure everything is in order. For more detailed information about specific meal options or to verify any particular requests, travelers may want to consult the SAS website directly, where they can find current contact information and additional resources....

What is the process for requesting special meals on SAS flights?

When it comes to requesting special meals on SAS flights, guests have a few options to ensure their dietary needs are met. SAS offers Passengers who need special meals are encouraged to make their requests at the time of booking their flight. This is usually done through the airline’s website or mobile application, where users can select their desired meal preferences during the booking process. If the passenger has already booked their flight, they can still request a special meal by accessing their reservation via the SAS website or mobile app. It is important to do this as early as possible, ideally at least 24 to 48 hours before the flight, to give SAS enough time to accommodate the request. Additionally, it is always a good idea for guests to confirm their special meal request when checking in at the airport or even when boarding the flight to ensure everything is in order. For more detailed information about specific meal options or to verify any particular requests, travelers may want to consult the SAS website directly, where they can find current contact information and additional resources....

How does SAS cater to families traveling with children?

Scandinavian Airlines has a variety of services and amenities designed specifically to cater to families traveling with children. For Onboard, SAS aims to create a family-friendly atmosphere by offering special children's meals that cater to various dietary preferences. Families can also find entertainment options designed for younger travelers, including a selection of age-appropriate films and games available through SAS' inflight entertainment system. Additionally, families traveling with children may benefit from priority boarding, allowing them extra time to settle in before the flight begins. For added convenience, SAS offers a children’s travel kit that includes activities and games to keep children entertained during the flight. Finally, travelers can explore the SAS website for the most up-to-date information about family travel policies and services, ensuring a seamless journey for families....

What is the process for requesting special meals on SAS flights?

When it comes to requesting special meals on SAS flights, guests have a few options to ensure their dietary needs are met. SAS offers Passengers who need special meals are encouraged to make their requests at the time of booking their flight. This is usually done through the airline’s website or mobile application, where users can select their desired meal preferences during the booking process. If the passenger has already booked their flight, they can still request a special meal by accessing their reservation via the SAS website or mobile app. It is important to do this as early as possible, ideally at least 24 to 48 hours before the flight, to give SAS enough time to accommodate the request. Additionally, it is always a good idea for guests to confirm their special meal request when checking in at the airport or even when boarding the flight to ensure everything is in order. For more detailed information about specific meal options or to verify any particular requests, travelers may want to consult the SAS website directly, where they can find current contact information and additional resources....

How does SAS cater to families traveling with children?

Scandinavian Airlines has a variety of services and amenities designed specifically to cater to families traveling with children. For Onboard, SAS aims to create a family-friendly atmosphere by offering special children's meals that cater to various dietary preferences. Families can also find entertainment options designed for younger travelers, including a selection of age-appropriate films and games available through SAS' inflight entertainment system. Additionally, families traveling with children may benefit from priority boarding, allowing them extra time to settle in before the flight begins. For added convenience, SAS offers a children’s travel kit that includes activities and games to keep children entertained during the flight. Finally, travelers can explore the SAS website for the most up-to-date information about family travel policies and services, ensuring a seamless journey for families....

Travel History and Discounts

How can I check my travel history with SAS?

To check your travel history with Scandinavian Airlines, one effective method is to log into your SAS account on their official website, If you do not have an account or are experiencing difficulties accessing your travel history online, it may be helpful to look for options related to retrieving this information without an account. In such cases, your booking reference number and last name might be required to access your travel records. For any specific inquiries or assistance regarding your travel history, it is advisable to look on the current web page of Scandinavian Airlines for relevant contact information or support resources....

Does SAS offer group travel discounts?

Scandinavian Airlines, often referred to as SAS, does provide opportunities for group travel discounts. Typically, these discounts...

Does SAS offer group travel discounts?

Scandinavian Airlines, often referred to as SAS, does provide opportunities for group travel discounts. Typically, these discounts...

How can I check my travel history with SAS?

To check your travel history with Scandinavian Airlines, one effective method is to log into your SAS account on their official website, If you do not have an account or are experiencing difficulties accessing your travel history online, it may be helpful to look for options related to retrieving this information without an account. In such cases, your booking reference number and last name might be required to access your travel records. For any specific inquiries or assistance regarding your travel history, it is advisable to look on the current web page of Scandinavian Airlines for relevant contact information or support resources....

Does SAS offer group travel discounts?

Scandinavian Airlines, often referred to as SAS, does provide opportunities for group travel discounts. Typically, these discounts...

How can I check my travel history with SAS?

To check your travel history with Scandinavian Airlines, one effective method is to log into your SAS account on their official website, If you do not have an account or are experiencing difficulties accessing your travel history online, it may be helpful to look for options related to retrieving this information without an account. In such cases, your booking reference number and last name might be required to access your travel records. For any specific inquiries or assistance regarding your travel history, it is advisable to look on the current web page of Scandinavian Airlines for relevant contact information or support resources....

Booking and Flight Management

How does SAS manage flight delays or cancellations?

Scandinavian Airlines (SAS) has established protocols for managing flight delays and cancellations to ensure that passengers are informed In the event of a delay or cancellation, SAS strives to offer rebooking options for affected travelers. This may include the option to change to a later flight or, if necessary, an alternative route. Passengers are typically provided with assistance in these situations, which may involve accommodations and other support depending on the nature of the disruption. Compensation policies are also a key aspect of SAS's approach. According to European regulations, passengers may be entitled to compensation in cases where flights are canceled or significantly delayed, unless the disruption is caused by extraordinary circumstances. Therefore, passengers might want to review specific eligibility criteria for compensation on the SAS website. SAS aims to minimize the impact of disruptions on travelers by providing clear information and support. For the most accurate and current details regarding their policies, travelers can refer to the official SAS website, where they can find comprehensive guidance on dealing with flight delays and cancellations....

What is the booking process for multi-city flights on SAS?

The booking process for multi-city flights on Scandinavian Airlines is designed to offer travelers flexibility and ease when planning Once the multi-city option is selected, travelers can input their desired flights by entering the departure and arrival cities as well as the travel dates for each leg of the journey. It is important to fill in all the relevant fields accurately to ensure the best possible flight options. After entering this information, travelers can initiate the search, which will present various flight combinations based on their criteria. The results can be filtered according to preferences such as flight times, number of stops, and pricing. Once the desired flights are identified, users will proceed to select their preferred itinerary. The next steps typically involve providing passenger details and choosing any additional services, such as baggage requirements or seat selections. Finally, travelers will need to review the itinerary for accuracy and proceed to payment. After the payment is completed, a confirmation will be sent via email, outlining the itinerary and providing essential booking details. For the latest information or updates regarding the booking process, one may wish to consult the current web page of SAS....

What are the different tiers of SAS' frequent flyer program?

Scandinavian Airlines operates a frequent flyer program known as EuroBonus, which offers several tiers to reward its members based The Basic tier is the entry-level status where members begin to earn points for flights and other eligible purchases. It provides members with the opportunity to accumulate EuroBonus points for future travel rewards. The Silver tier is reached after a member has accumulated a specific number of qualifying points or flights. Members at this level receive additional benefits such as priority check-in, enhanced baggage allowance, and opportunities to earn extra points on flights. Gold members enjoy even more privileges, including access to lounge facilities, increased baggage allowances, and priority boarding. This tier generally requires a higher amount of travel and points. Platinum members experience the highest level of benefits, which includes all the advantages of Gold status along with personalized service, exclusive offers, and greater earning potentials for points. Finally, the Diamond tier represents the ultimate status in the EuroBonus program. Achieving this level requires a significant investment in travel. Members here enjoy the most exclusive privileges, such as guaranteed upgrades to higher classes of service, notable recognition from airline staff, and a host of personalized services. For more specific details regarding point requirements and additional benefits associated with each tier, it is advisable to visit the official SAS website, where you can find the most current and comprehensive information....

What is the booking process for multi-city flights on SAS?

The booking process for multi-city flights on Scandinavian Airlines is designed to offer travelers flexibility and ease when planning Once the multi-city option is selected, travelers can input their desired flights by entering the departure and arrival cities as well as the travel dates for each leg of the journey. It is important to fill in all the relevant fields accurately to ensure the best possible flight options. After entering this information, travelers can initiate the search, which will present various flight combinations based on their criteria. The results can be filtered according to preferences such as flight times, number of stops, and pricing. Once the desired flights are identified, users will proceed to select their preferred itinerary. The next steps typically involve providing passenger details and choosing any additional services, such as baggage requirements or seat selections. Finally, travelers will need to review the itinerary for accuracy and proceed to payment. After the payment is completed, a confirmation will be sent via email, outlining the itinerary and providing essential booking details. For the latest information or updates regarding the booking process, one may wish to consult the current web page of SAS....

How does SAS manage flight delays or cancellations?

Scandinavian Airlines (SAS) has established protocols for managing flight delays and cancellations to ensure that passengers are informed In the event of a delay or cancellation, SAS strives to offer rebooking options for affected travelers. This may include the option to change to a later flight or, if necessary, an alternative route. Passengers are typically provided with assistance in these situations, which may involve accommodations and other support depending on the nature of the disruption. Compensation policies are also a key aspect of SAS's approach. According to European regulations, passengers may be entitled to compensation in cases where flights are canceled or significantly delayed, unless the disruption is caused by extraordinary circumstances. Therefore, passengers might want to review specific eligibility criteria for compensation on the SAS website. SAS aims to minimize the impact of disruptions on travelers by providing clear information and support. For the most accurate and current details regarding their policies, travelers can refer to the official SAS website, where they can find comprehensive guidance on dealing with flight delays and cancellations....

What are the different tiers of SAS' frequent flyer program?

Scandinavian Airlines operates a frequent flyer program known as EuroBonus, which offers several tiers to reward its members based The Basic tier is the entry-level status where members begin to earn points for flights and other eligible purchases. It provides members with the opportunity to accumulate EuroBonus points for future travel rewards. The Silver tier is reached after a member has accumulated a specific number of qualifying points or flights. Members at this level receive additional benefits such as priority check-in, enhanced baggage allowance, and opportunities to earn extra points on flights. Gold members enjoy even more privileges, including access to lounge facilities, increased baggage allowances, and priority boarding. This tier generally requires a higher amount of travel and points. Platinum members experience the highest level of benefits, which includes all the advantages of Gold status along with personalized service, exclusive offers, and greater earning potentials for points. Finally, the Diamond tier represents the ultimate status in the EuroBonus program. Achieving this level requires a significant investment in travel. Members here enjoy the most exclusive privileges, such as guaranteed upgrades to higher classes of service, notable recognition from airline staff, and a host of personalized services. For more specific details regarding point requirements and additional benefits associated with each tier, it is advisable to visit the official SAS website, where you can find the most current and comprehensive information....

What is the booking process for multi-city flights on SAS?

The booking process for multi-city flights on Scandinavian Airlines is designed to offer travelers flexibility and ease when planning Once the multi-city option is selected, travelers can input their desired flights by entering the departure and arrival cities as well as the travel dates for each leg of the journey. It is important to fill in all the relevant fields accurately to ensure the best possible flight options. After entering this information, travelers can initiate the search, which will present various flight combinations based on their criteria. The results can be filtered according to preferences such as flight times, number of stops, and pricing. Once the desired flights are identified, users will proceed to select their preferred itinerary. The next steps typically involve providing passenger details and choosing any additional services, such as baggage requirements or seat selections. Finally, travelers will need to review the itinerary for accuracy and proceed to payment. After the payment is completed, a confirmation will be sent via email, outlining the itinerary and providing essential booking details. For the latest information or updates regarding the booking process, one may wish to consult the current web page of SAS....

How does SAS manage flight delays or cancellations?

Scandinavian Airlines (SAS) has established protocols for managing flight delays and cancellations to ensure that passengers are informed In the event of a delay or cancellation, SAS strives to offer rebooking options for affected travelers. This may include the option to change to a later flight or, if necessary, an alternative route. Passengers are typically provided with assistance in these situations, which may involve accommodations and other support depending on the nature of the disruption. Compensation policies are also a key aspect of SAS's approach. According to European regulations, passengers may be entitled to compensation in cases where flights are canceled or significantly delayed, unless the disruption is caused by extraordinary circumstances. Therefore, passengers might want to review specific eligibility criteria for compensation on the SAS website. SAS aims to minimize the impact of disruptions on travelers by providing clear information and support. For the most accurate and current details regarding their policies, travelers can refer to the official SAS website, where they can find comprehensive guidance on dealing with flight delays and cancellations....

What are the different tiers of SAS' frequent flyer program?

Scandinavian Airlines operates a frequent flyer program known as EuroBonus, which offers several tiers to reward its members based The Basic tier is the entry-level status where members begin to earn points for flights and other eligible purchases. It provides members with the opportunity to accumulate EuroBonus points for future travel rewards. The Silver tier is reached after a member has accumulated a specific number of qualifying points or flights. Members at this level receive additional benefits such as priority check-in, enhanced baggage allowance, and opportunities to earn extra points on flights. Gold members enjoy even more privileges, including access to lounge facilities, increased baggage allowances, and priority boarding. This tier generally requires a higher amount of travel and points. Platinum members experience the highest level of benefits, which includes all the advantages of Gold status along with personalized service, exclusive offers, and greater earning potentials for points. Finally, the Diamond tier represents the ultimate status in the EuroBonus program. Achieving this level requires a significant investment in travel. Members here enjoy the most exclusive privileges, such as guaranteed upgrades to higher classes of service, notable recognition from airline staff, and a host of personalized services. For more specific details regarding point requirements and additional benefits associated with each tier, it is advisable to visit the official SAS website, where you can find the most current and comprehensive information....

Health and Safety

What are the COVID-19 safety precautions in place during flights?

Scandinavian Airlines has implemented several COVID-19 safety precautions to ensure the well-being of its passengers and crew during First and foremost, passengers are encouraged to wear face masks throughout their journey, especially in situations where social distancing may not be possible. This is an important step in reducing the transmission of the virus. Additionally, the cabin crew is equipped with personal protective equipment to safeguard their health while attending to passengers. In terms of air quality, Scandinavian Airlines utilizes advanced air filtration systems on their aircraft that refresh the cabin air every few minutes. This system effectively removes airborne contaminants, including viruses. Furthermore, the airline has enhanced cleaning protocols, focusing on high-touch surfaces in the cabin, restrooms, and other areas of the aircraft. Deep cleaning is conducted regularly, using disinfectants that are effective against viruses. The boarding and disembarking processes have also been adjusted to minimize crowding and promote social distancing whenever possible. Passengers are encouraged to check-in online and use mobile boarding passes to reduce physical contact during the airport experience. For the most current information regarding these safety measures and any updates related to COVID-19 precautions, it is advisable to refer to the official Scandinavian Airlines website, where detailed guidance can be found....

Are there any benefits for business class passengers during layovers?

Scandinavian Airlines offers a range of benefits for business class passengers during layovers, enhancing their travel experience and Business class passengers also enjoy priority check-in and boarding, which can make the overall travel experience smoother. In many cases, there are dedicated counters that allow for quicker processing time. Furthermore, passengers may benefit from increased baggage allowance compared to economy class travelers, making it easier to manage belongings during transit. Depending on the length of the layover, Scandinavian Airlines may offer additional perks, such as the opportunity for complimentary hotel accommodations or the possibility to explore the layover city through organized tours. These amenities not only make the journey more enjoyable but can also help travelers maximize their time, whether they wish to relax or explore. For the most accurate and updated information, one might consider checking the official website....

Are there any benefits for business class passengers during layovers?

Scandinavian Airlines offers a range of benefits for business class passengers during layovers, enhancing their travel experience and Business class passengers also enjoy priority check-in and boarding, which can make the overall travel experience smoother. In many cases, there are dedicated counters that allow for quicker processing time. Furthermore, passengers may benefit from increased baggage allowance compared to economy class travelers, making it easier to manage belongings during transit. Depending on the length of the layover, Scandinavian Airlines may offer additional perks, such as the opportunity for complimentary hotel accommodations or the possibility to explore the layover city through organized tours. These amenities not only make the journey more enjoyable but can also help travelers maximize their time, whether they wish to relax or explore. For the most accurate and updated information, one might consider checking the official website....

What are the COVID-19 safety precautions in place during flights?

Scandinavian Airlines has implemented several COVID-19 safety precautions to ensure the well-being of its passengers and crew during First and foremost, passengers are encouraged to wear face masks throughout their journey, especially in situations where social distancing may not be possible. This is an important step in reducing the transmission of the virus. Additionally, the cabin crew is equipped with personal protective equipment to safeguard their health while attending to passengers. In terms of air quality, Scandinavian Airlines utilizes advanced air filtration systems on their aircraft that refresh the cabin air every few minutes. This system effectively removes airborne contaminants, including viruses. Furthermore, the airline has enhanced cleaning protocols, focusing on high-touch surfaces in the cabin, restrooms, and other areas of the aircraft. Deep cleaning is conducted regularly, using disinfectants that are effective against viruses. The boarding and disembarking processes have also been adjusted to minimize crowding and promote social distancing whenever possible. Passengers are encouraged to check-in online and use mobile boarding passes to reduce physical contact during the airport experience. For the most current information regarding these safety measures and any updates related to COVID-19 precautions, it is advisable to refer to the official Scandinavian Airlines website, where detailed guidance can be found....

Are there any benefits for business class passengers during layovers?

Scandinavian Airlines offers a range of benefits for business class passengers during layovers, enhancing their travel experience and Business class passengers also enjoy priority check-in and boarding, which can make the overall travel experience smoother. In many cases, there are dedicated counters that allow for quicker processing time. Furthermore, passengers may benefit from increased baggage allowance compared to economy class travelers, making it easier to manage belongings during transit. Depending on the length of the layover, Scandinavian Airlines may offer additional perks, such as the opportunity for complimentary hotel accommodations or the possibility to explore the layover city through organized tours. These amenities not only make the journey more enjoyable but can also help travelers maximize their time, whether they wish to relax or explore. For the most accurate and updated information, one might consider checking the official website....

What are the COVID-19 safety precautions in place during flights?

Scandinavian Airlines has implemented several COVID-19 safety precautions to ensure the well-being of its passengers and crew during First and foremost, passengers are encouraged to wear face masks throughout their journey, especially in situations where social distancing may not be possible. This is an important step in reducing the transmission of the virus. Additionally, the cabin crew is equipped with personal protective equipment to safeguard their health while attending to passengers. In terms of air quality, Scandinavian Airlines utilizes advanced air filtration systems on their aircraft that refresh the cabin air every few minutes. This system effectively removes airborne contaminants, including viruses. Furthermore, the airline has enhanced cleaning protocols, focusing on high-touch surfaces in the cabin, restrooms, and other areas of the aircraft. Deep cleaning is conducted regularly, using disinfectants that are effective against viruses. The boarding and disembarking processes have also been adjusted to minimize crowding and promote social distancing whenever possible. Passengers are encouraged to check-in online and use mobile boarding passes to reduce physical contact during the airport experience. For the most current information regarding these safety measures and any updates related to COVID-19 precautions, it is advisable to refer to the official Scandinavian Airlines website, where detailed guidance can be found....
We look to the Scandinavian Airlines (SAS) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Scandinavian Airlines (SAS) issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!