How does SAS handle baggage claims?

Asked 6 months ago
When a passenger experiences an issue with their baggage while traveling with Scandinavian Airlines, the airline has a specific procedure in place to handle baggage claims efficiently. The first step is for the traveler to report the issue at the airport. Upon noticing that the baggage is lost, damaged, or delayed, passengers are encouraged to go to the SAS baggage service counter or the appropriate airline representative at the airport. It is important for passengers to provide necessary details regarding their flight, baggage, and any relevant information that may assist with the claim. After the initial report is lodged, SAS will typically provide passengers with a reference number, which they can use to track the status of their claim. Passengers are advised to keep all documentation related to their baggage, as it may be needed later in the claims process. The airline usually takes a proactive approach in locating lost baggage and may offer assistance, such as interim compensation for essential items if the baggage is delayed. For more detailed information regarding compensation, timeframes, or specific policies, travelers can visit the official SAS website. Here, they can find the most current guidance on how to process their claims and any necessary steps required to ensure a smooth experience.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jun 17, 2025

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