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Scalamandre Customer FAQ

Top Answers & How-to Guides

What is Scalamandre's Phone Number?

The question we are asked most often is about how to talk to Scalamandre customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Scalamandre products made in a specific region or country?

Scalamandre is renowned for its exceptional craftsmanship and quality, offering a wide range of textiles and furnishings that reflect...
Ask any question you have about Scalamandre customer service, get an answer now.

Purchasing and Orders

Can I purchase Scalamandre products online?

Scalamandre does offer a selection of its products through various online retailers and partners, but it does not have a direct online It is always a good idea to browse Scalamandre's official website to explore their offerings and see a complete list of their fabric patterns, wallpapers, and other design elements. The website may also provide information on authorized retailers or stockists where Scalamandre products can be purchased. For those interested in specific items, contacting a local design professional or fabric store that carries Scalamandre may also yield helpful information. If you are seeking a particular item or have additional inquiries, please consider checking the current web page for any updated contact information or resources that may assist you....

Can I request a fabric swatch before purchasing?

Scalamandre does offer the opportunity for customers to request fabric swatches prior to making a purchase. This is a common practice...

Can I track my order online?

Scalamandre typically provides options for tracking orders online. Customers can generally find tracking information by accessing their...

Can I order custom colors or patterns for Scalamandre products?

Scalamandre is known for its exquisite fabrics and wallpapers, and they do offer a range of customization options for their products. Customers interested in exploring custom options should keep in mind that such requests may involve minimum order quantities, additional costs, and longer lead times. Scalamandre's commitment to quality and design means they often work closely with designers and customers to ensure the finished product meets expectations. For the most accurate and up-to-date information regarding custom colors or patterns, it is advisable to refer to the Scalamandre website or check the specific product details on their current page. This will provide insight into any customization services they may be offering at the time. Engaging directly with their resources can also help clarify the extent of customization available and how to proceed if interested....

Can I request a quote for a large order of Scalamandre products?

While Scalamandre does not directly handle customer inquiries through this forum, they typically provide the resources needed to obtain...

Showroom and Catalogs

Where can I find a Scalamandre showroom?

Scalamandre operates several showrooms showcasing their exquisite fabrics and textiles. These showrooms are typically located in major...

Can I order a catalog or sample book from Scalamandre?

Scalamandre, known for its exquisite fabrics and textiles, does offer catalogs and sample books for those interested in their collection....

Shipping and Policy

Do you offer international shipping?

Scalamandre, well-known for its exquisite fabrics and textiles, traditionally focuses on the North American market for its shipping...

What is your return policy?

Scalamandre typically maintains a thorough return policy, which is designed to ensure customer satisfaction while also preserving the Several factors like customized or special order items may be exempt from the normal return process due to their unique nature. It is also important for customers to take note of any specific return forms or procedures that need to be followed. In order to obtain the most accurate and detailed information about the return policy, it is advisable for customers to consult the current web page or reference any documentation received with the order. This will provide direct guidelines regarding the process, including any necessary steps taken to initiate a return or exchanges. Understanding these policies can help ensure a smooth experience when it comes to returning or exchanging items....

What is the lead time for Scalamandre products?

The lead time for Scalamandre products can vary depending on a number of factors, including the specific item being ordered, current...

Are there any promotions or sales currently available?

Scalamandre is known for offering unique and exquisite fabrics and textiles, but they do not regularly advertise specific promotions...

What is the warranty on Scalamandre products?

Scalamandre offers a limited warranty on its products, which typically covers defects in material and workmanship under normal use...

Design Services and Support

Do you offer custom design services?

Scalamandre is well-known for its extensive range of luxurious fabrics and textiles, and it has a reputation for providing exquisite The process for custom design usually involves collaboration between the client and Scalamandre's design team, where the client's vision is taken into consideration. This collaborative effort can result in unique, tailor-made textiles that reflect the client's aesthetic while maintaining the high standards of quality that Scalamandre embodies. For those interested in custom designs, it is advisable to explore Scalamandre's current offerings on their official website. This will provide more insight into the specifics of their custom services and any design consultations that may be available. The website often contains helpful information on how to initiate a project, as well as examples of previous custom work that may inspire new ideas. In summary, while Scalamandre does offer options for custom design services, the precise details and processes can be best understood through their current offerings found on their website....

Do you have a trade program for designers?

Scalamandre does maintain a trade program designed specifically for interior designers, architects, and other design professionals. Moreover, participating in the trade program can grant designers the advantage of networking opportunities and personalized support. This is particularly useful when they are working on complex projects that require specific expertise. Members often receive a host of additional benefits, including updated information on recent collections and ongoing promotions. To learn more about the specific details of the trade program, including how to apply and its available benefits, it is advisable to visit Scalamandre's current web page, where up-to-date information can be found....

How do I stay updated on new collections and releases?

To stay updated on new collections and releases from Scalamandre, one effective way is to regularly visit their official website. The...

Do you offer assistance for interior designers on projects?

Scalamandre is renowned for its extensive range of luxurious fabrics, wallpapers, and design elements that cater to interior designers Designers frequently browse Scalamandre's website to access the latest collections, material specifications, and detailed product information, which can significantly aid in project planning and execution. Additionally, the website may provide resources that designers can utilize to enhance their presentations or design proposals. While Scalamandre does not engage in direct project consultation, their extensive catalog and commitment to craftsmanship serve as valuable tools for designers looking to elevate their interiors. For those seeking assistance with specific inquiries or requiring more detailed information on products, it may be beneficial to explore the contact details available on the current Scalamandre website. This way, designers can obtain any necessary information to help inform their projects....

Product Information

Are Scalamandre products eco-friendly?

Scalamandre is a distinguished company known for its high-quality textiles, wallpapers, and decorative accessories. When it comes to Scalamandre sources materials with sustainability in mind, and they have taken steps to utilize materials that are environmentally friendly. For instance, they have explored the use of natural fibers, which can be more sustainable than synthetic options. Furthermore, Scalamandre has actively sought to reduce waste during production and to implement more sustainable practices throughout their supply chain. It is essential to note that the level of eco-friendliness can vary by product line, as some fabrics or wallpapers may utilize more environmentally responsible practices than others. Therefore, if sustainability is a primary concern, one might find it helpful to explore specific collections or inquire about the materials used in individual products. Finding detailed information about Scalamandre's commitment to sustainability, along with the specific practices for each product line, may require visiting their website or examining product documentation. Currently, the company is continuously working towards more responsible practices, reflecting a growing trend in the industry toward sustainability....

How should I care for and maintain Scalamandre fabrics?

Caring for and maintaining Scalamandre fabrics is essential to ensure their longevity and beauty. Scalamandre offers a wide variety First, it is advisable to regularly vacuum upholstery made from Scalamandre fabrics using an upholstery attachment. This helps to remove dust and dirt without damaging the fibers. Spot cleaning is crucial for addressing any spills or stains. It is recommended to blot the area gently with a clean, dry cloth to absorb excess liquid. For stubborn stains, using a mild, non-abrasive soap mixed with water may be effective. It is important to test the cleaning solution on a small, inconspicuous area first to ensure that there is no adverse reaction. For more extensive cleaning, consulting a professional upholstery cleaner who is experienced with high-end fabrics can be a wise choice. Many Scalamandre fabrics are labeled as dry clean only, so adhering to these instructions is paramount. Avoid using harsh chemicals or abrasive cleaners, as they can damage the delicate fibers and colors. In terms of sun exposure, it is prudent to position upholstered items out of direct sunlight when possible. Prolonged exposure can lead to fading and weakening of the fabric fibers over time. Additionally, periodic reshaping of cushions can help maintain the overall appearance and comfort of the furniture. To learn more about specific care instructions for different types of Scalamandre fabrics, the current Scalamandre website may provide valuable information tailored to various products. Taking these steps can significantly enhance the durability and aesthetic appeal of Scalamandre textiles, ensuring they remain a beautiful element in your home for years to come....

What materials are used in Scalamandre products?

Scalamandre is renowned for its exquisite textiles, which often showcase a diverse array of materials known for their quality and durability. In addition to these natural fibers, Scalamandre sometimes incorporates synthetic materials into their offerings. These can include blends that enhance durability and ease of maintenance while retaining the visual appeal characteristic of their designs. Furthermore, to achieve specific patterns and textures, the company may utilize various printing and weaving techniques. To get a more detailed look at the range of materials used in Scalamandre products, interested individuals can explore the current information available on their website....

Are Scalamandre products made in a specific region or country?

Scalamandre is renowned for its exceptional craftsmanship and quality, offering a wide range of textiles and furnishings that reflect...

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