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Saucony Customer FAQ

Top Answers & How-to Guides

What is Saucony's Phone Number?

The question we are asked most often is about how to talk to Saucony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I find Saucony shoes in stores or is it only online?

Saucony shoes can be found in both store locations and online. Many specialty running stores, athletic footwear retailers, and department...
Ask any question you have about Saucony customer service, get an answer now.

Product Information

What types of products does Saucony offer?

Saucony offers a diverse range of products primarily focused on running and athletic footwear. Their selection includes road running In addition to footwear, Saucony also provides an extensive collection of running apparel. This includes items such as moisture-wicking shirts, shorts, leggings, and jackets, all crafted to enhance the running experience and provide essential functionality. The apparel is designed to be lightweight and breathable, ensuring comfort during workouts or races. Furthermore, Saucony offers accessories that complement their footwear and apparel lines. Items like socks, caps, and hydration products are available to help runners stay prepared and comfortable while on the go. To explore the current offerings and discover the latest models, it is often helpful to visit the official Saucony website, where you will find detailed descriptions, features, and availability of their products....

Are Saucony shoes suitable for running?

Saucony shoes are well-regarded in the running community and are designed specifically for various types of running, whether it be...

Do Saucony offer shoes for different types of terrain?

Saucony does indeed offer shoes designed for various types of terrain, catering to the diverse needs of runners. They have a range For road running, Saucony footwear typically emphasizes cushioning and responsiveness to maintain comfort on hard surfaces. On the other hand, trail running shoes are engineered with rugged outsoles to provide superior traction on uneven, slippery, or rocky terrain. These trail shoes also often feature added protection around the toe area and more durable materials to withstand the demands of off-road environments. Furthermore, the collection may also include shoes for specific types of activities, such as racing or long-distance running, ensuring that every runner can find a pair that meets their individual needs. To explore the available models and their specific features, it may be helpful to check the latest offerings on the Saucony website....

What materials are used in Saucony shoes?

Saucony employs a variety of materials in its shoe designs to ensure optimal performance, comfort, and durability. The upper part of The outsole materials usually feature rubber compounds, strategically placed for traction and durability. This rubber is designed to withstand the demands of different terrains, whether for road running or trail running. Additionally, some models may include eco-friendly materials or water-resistant features for specific needs. Overall, Saucony is committed to utilizing high-quality materials that enhance the running experience, and you can explore their website for detailed information about specific shoe models and their materials....

How often does Saucony release new product lines?

Saucony typically releases new product lines several times a year, aligning with seasonal changes and running events. Generally, they...

Sizing and Fit

Do Saucony shoes run true to size?

Saucony shoes are generally considered to run true to size, but fit can vary based on the specific model and individual foot shape....

Are Saucony shoes good for people with flat feet/arch support?

Saucony shoes are widely regarded as a good option for individuals with flat feet or those in need of arch support. Many of their models Saucony provides shoes that incorporate technologies like medial posts and supportive cushioning, which help to control overpronation associated with flat feet. Additionally, a number of Saucony models have removable insoles, allowing individuals to customize their fit with orthotic inserts if needed. As with any footwear, it is important for individuals to consider their specific needs, including foot shape, running style, and overall comfort preferences. Trying on different models within the Saucony range and evaluating how they respond to your feet can lead to a better fit and experience. For the most current information on specific shoe models suited for flat feet, visiting the Saucony website may be helpful....

Do Saucony shoes come in wide/narrow sizes?

Yes, Saucony offers a variety of shoe models that are designed to accommodate different widths, including wide and narrow sizes. Many...

What should I do if my Saucony shoes are uncomfortable?

If you find your Saucony shoes uncomfortable, there are several steps you can take to address the issue. First, it is essential to If the size is correct, consider the type of socks you are wearing. A good pair of moisture-wicking socks can make a significant difference in comfort. Additionally, examine the shoe's fit for any specific areas that may be causing discomfort, such as the heel, arch, or forefoot. Some individuals may benefit from using orthotic insoles, which can provide extra support and improve the overall fit of the shoe. Lastly, it is important to give your shoes some time to break in. New footwear may initially feel stiff or uncomfortable, but they often become more comfortable with regular use. If discomfort persists, it might be worthwhile to explore different Saucony models that better suit your foot shape and running style. For further assistance or specific inquiries, current contact information can be found on the Saucony website....

Returns and Warranty

What is the return and exchange policy?

Saucony's return and exchange policy is designed to provide customers with flexibility and satisfaction regarding their purchases. To initiate a return or exchange, customers typically require a receipt or proof of purchase. The process usually involves filling out a return form, which can often be found on the Saucony website, and including it with the return shipment. Any returns are usually expected to be shipped back to the designated return address that Saucony provides. Customers should be aware that they may be responsible for return shipping costs unless the return is due to an error on Saucony's part, such as sending the wrong item or a defective product. Refunds are usually processed to the original payment method once the returned items have been received and inspected. For exchanges, customers can commonly re-order the desired item through the website while initiating the return for the original. It is always recommended to refer to the Saucony website for the most current and specific details regarding their return and exchange policy, as policies may change or vary based on promotional events or specific circumstances. Customers can typically find this information in the customer service or help section of the site....

What is the warranty on Saucony products?

Saucony products typically come with a warranty that covers defects in materials and workmanship. This warranty generally lasts for...

Does Saucony offer a recycling program for old shoes?

Saucony recognizes the importance of sustainability and the impact of discarded footwear on the environment. The brand has made strides To participate in this program, individuals usually have the option to return their old shoes to participating retailers or designated drop-off locations. It is also common for Saucony to encourage consumers to look for local community events or campaigns that facilitate shoe recycling. For the most accurate and updated information regarding the recycling program, individuals should visit the Saucony website. There, one can find details about current initiatives, participating locations, and any specific instructions for recycling old shoes....

Order and Delivery

Can I track my Saucony order online?

Yes, you can track your Saucony order online once it has been shipped. After placing an order, you should receive an email confirmation...

Where can I find Saucony shoes on sale?

To find Saucony shoes on sale, there are several options you might consider exploring. One of the most straightforward methods is to...

Can I find Saucony shoes in stores or is it only online?

Saucony shoes can be found in both store locations and online. Many specialty running stores, athletic footwear retailers, and department...

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