What is the return and exchange policy?

Saucony's return and exchange policy is designed to provide customers with flexibility and satisfaction regarding their purchases. Generally, items purchased from Saucony may be returned or exchanged within a specific timeframe, usually within thirty days of receiving the order. It is important for customers to ensure that the items are in good condition, ideally unworn and with any original tags still attached. To initiate a return or exchange, customers typically require a receipt or proof of purchase. The process usually involves filling out a return form, which can often be found on the Saucony website, and including it with the return shipment. Any returns are usually expected to be shipped back to the designated return address that Saucony provides. Customers should be aware that they may be responsible for return shipping costs unless the return is due to an error on Saucony's part, such as sending the wrong item or a defective product. Refunds are usually processed to the original payment method once the returned items have been received and inspected. For exchanges, customers can commonly re-order the desired item through the website while initiating the return for the original. It is always recommended to refer to the Saucony website for the most current and specific details regarding their return and exchange policy, as policies may change or vary based on promotional events or specific circumstances. Customers can typically find this information in the customer service or help section of the site.