In a nutshell: Learn how to schedule a repair request with Samsung for your device by visiting an authorized service center or doing it online. Find the IMEI number on your
Are you having issues with your Samsung device and need a repair service? Scheduling a repair appointment is easy, as you can do it online or by visiting an authorized service center. However, you need to have your device's model number or IMEI number to schedule an appointment online. Don't worry, this article will show you how to schedule a repair request with Samsung and where to find the IMEI number on your device.
Go to this link:
https://www.samsung.com/us/support/service/
Tap on Let's Start to get started with your repair request. You will be asked to log in to your Samsung Account.
Enter the associated email address with your Samsung account. If you don't remember the email address, click Find ID and enter your personal details to get the email address associated with your account.
Did you create your Samsung account via Google? Then sign in to your Google account.
A Sign In to Samsung Account message will pop up. Scroll down and click Continue.
You need to check the first two options and the rest are optional. Then tap Agree.
You're now on the Samsung repair services page. If you don't see your device on this page, add it by entering your IMEI number. You can find it on About Phone in Settings. Just type IMEI in Settings and scroll to About Phone to find the number.
Once your device is added, just follow the on-screen instructions to schedule the repair service. If you have a warranty, click on the registered device to see the warranty status. You may also still need to pay for repair costs even with a warranty. The total repair cost depends on the diagnosis, repair type, and the warranty status.
You may need to mail in your device if you're too busy to visit the service center or live far away from an authorized center. Just print a label, pack the device, and drop it at any UPS box. After the repair service, Samsung can also mail the device back.
You can also schedule your repair by visiting an authorized repair center in your area. No need to schedule the appointment online. Just go to the service center and the technician can provide a diagnosis and resolution. In most cases, it's possible to get your device on the same day.
Use this link to find a store near you: https://www.samsung.com/us/support/service/locations/
Another way to get in touch with Samsung to schedule a repair is through Chat. Speak to one of the customer service representatives to get help with scheduling an appointment.
After scheduling your repair service, track its status here: https://www.samsung.com/ph/mypage/myrepair/track-repair/
Just enter your email address and reference number and tap Search.
Samsung's service team can assist with almost all types repairs, and it's possible to get a replacement if you have a warranty. Most repairs usually also don't take more than 24 hours; you can get your device on the same day. If you're at a service center, just wait for the technician to finish repairing your device. Should you decide to schedule a repair, note that Samsung's support team is available round-the-clock, which means you can get in touch with Customer Support at any time of the day, including the wee hours.
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