What should I do if my Samsung Pay is not accepted?

Asked 4 months ago
If Samsung Pay is not accepted at a particular location, there are several potential reasons and steps to consider for resolution. Firstly, it is important to ensure that the merchant accepts Samsung Pay as a payment method. Not all retailers support mobile payment systems, so confirming acceptance prior to attempting a transaction is advisable. Secondly, check the device to ensure that it is set up correctly. Users should verify that the Samsung Pay application is updated to the latest version. Additionally, ensure that the payment method linked to Samsung Pay, such as a credit or debit card, is valid and has sufficient funds. If the mobile wallet is still not working, users should make sure that Near Field Communication, or NFC, is enabled in the device settings. NFC must be on for Samsung Pay to function correctly during contactless payments. Lastly, if these tips do not resolve the issue, it may be helpful to visit the Samsung Pay website for further information or potential troubleshooting steps relevant to the user's specific situation. This way, they can find more detailed assistance based on their device and region.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 26, 2025

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