Updated

RoadRunnerSports.com Customer FAQ

Top Answers & How-to Guides

What is RoadRunnerSports.com's Phone Number?

The question we are asked most often is about how to talk to RoadRunnerSports.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

Creating an account on RoadRunnerSports.com is a straightforward process. To begin, you should visit the website and look for an option After filling out the required fields, you may also have the option to sign up for newsletters or promotions, which can keep you updated about new products and special offers. Once you have completed the registration form, you should submit it. You may receive a confirmation email to verify your email address, so be sure to check your inbox and follow the instructions provided in that email. Upon successful verification, your account will be activated, and you can start shopping and enjoying the benefits of being a member. For further guidance, it may be helpful to refer to the website directly....

Do I need an account to place an order?

No, you do not necessarily need an account to place an order on RoadRunnerSports.com. Customers have the option to shop as guests,...
Ask any question you have about RoadRunnerSports.com customer service, get an answer now.

Recent RoadRunnerSports.com Customer Questions

I'd requested customer service to cancel my membership before renewal. But it has charged my credit card for renewal

If you have been charged for a renewal despite requesting cancellation, we recommend reviewing the cancellation policy and ensuring that your request was processed in time. Please check for any confirmation of your cancellation request. If you need to address this promptly, there is a link to the most up-to-date contact information right here on this page.
Asked Apr 27, 2025 7:59 PM

Help me with my RoadRunnerSports.com customer service issue

Account Management

How do I create an account?

Creating an account on RoadRunnerSports.com is a straightforward process. To begin, you should visit the website and look for an option After filling out the required fields, you may also have the option to sign up for newsletters or promotions, which can keep you updated about new products and special offers. Once you have completed the registration form, you should submit it. You may receive a confirmation email to verify your email address, so be sure to check your inbox and follow the instructions provided in that email. Upon successful verification, your account will be activated, and you can start shopping and enjoying the benefits of being a member. For further guidance, it may be helpful to refer to the website directly....

Do I need an account to place an order?

No, you do not necessarily need an account to place an order on RoadRunnerSports.com. Customers have the option to shop as guests,...

Company Information

What is RoadRunnerSports.com?

RoadRunnerSports.com is an online retail platform specializing in athletic footwear, apparel, and accessories. It caters to a diverse In addition to providing products, RoadRunnerSports.com features valuable resources such as expert guides, product reviews, and tips for selecting the right gear based on individual preferences and performance needs. One of the website's notable features is the Shoe Dog program, which helps customers find the perfect running shoes tailored to their biomechanics. The platform often runs promotional events, discounts, and offers exclusive memberships that include benefits such as free shipping and returns. For detailed and up-to-date information, visitors to RoadRunnerSports.com are encouraged to explore the current web page, where they can find specific offerings and initiatives....

What is your privacy policy?

RoadRunnerSports.com takes privacy seriously and has a comprehensive privacy policy in place to protect its customers' personal information. Furthermore, RoadRunnerSports.com may collect non-personal information, such as browsing habits and pages visited, through the use of cookies and analytics tools. These tools help enhance website functionality and provide insights into how users interact with the site. The policy also explains that RoadRunnerSports.com does not sell or distribute personal information to third parties, ensuring that customer data is handled with care. Additionally, the privacy policy includes information regarding data security measures in place to protect customer data from unauthorized access or disclosure. To review the most current privacy policy, individuals are encouraged to visit the RoadRunnerSports.com website, where they will find detailed information about data collection practices, user rights, and how to manage privacy preferences. It is always advisable for users to stay informed about the privacy policies of the sites they frequent....

Payments and Discounts

What payment options are accepted?

RoadRunnerSports.com accepts a variety of payment options to accommodate different customer preferences. Commonly accepted methods...

Do you offer any discounts or promotions?

RoadRunnerSports.com frequently offers various discounts and promotions to its customers. These may include seasonal sales, clearance...

Returns and Exchanges

What is the return and exchange policy?

RoadRunnerSports.com has a customer-friendly return and exchange policy to ensure satisfaction with purchases. Generally, customers For items that did not meet customer expectations or fit properly, exchanges can be made for a different size, color, or style. It is important to note that digital items, gift cards, and certain clearance or final sale merchandise may not be eligible for return or exchange. Customers should review the product details carefully as they often contain specific return guidelines. To initiate a return or exchange, customers typically need to include their order number and reason for return on the packing slip. Some customers may also find it helpful to use the shipping label included with their order for ease of return shipping. Additionally, RoadRunnerSports.com often provides options for customers to arrange returns at their retail locations if available. For the most accurate and up-to-date information, customers are encouraged to visit the RoadRunnerSports.com website, where they can find the full details of the return and exchange policy, including any potential changes or additional stipulations based on current circumstances. This ensures that customers have access to the latest information to assist them with their needs....

What if the product I received is damaged or defective?

If a customer receives a product that is damaged or defective from RoadRunnerSports.com, it is important to know that the company typically RoadRunnerSports.com likely provides clear instructions on how to initiate the return process for damaged or defective items. This may involve contacting customer support through the appropriate channels listed on the site to explain the situation. It is usually advisable to have any relevant order information handy, as this can help expedite the resolution process. Customers may also need to provide photos of the damage or defects as part of their claim. In most cases, RoadRunnerSports.com aims to ensure customer satisfaction, which often includes offering replacements or refunds for defective products. Additionally, the website should have more detailed information on specific policies, procedures, and time frames concerning returns and exchanges. Checking the current web page can provide the most accurate and updated information regarding this matter....

Order and Shipping Information

How long will it take to receive my order?

The delivery time for an order placed through RoadRunnerSports.com can depend on several factors, including the shipping method selected...

Do you offer international shipping?

RoadRunnerSports.com is known for its extensive range of athletic gear and accessories, and it does provide international shipping...

Can I track my order online?

Yes, RoadRunnerSports.com offers order tracking for customers who want to monitor the status of their purchases. Once an order has...

Can I cancel or change my order after it has been placed?

When it comes to canceling or changing an order after it has been placed with RoadRunnerSports.com, it is essential to act quickly....
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated