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Regal Cinemas Customer FAQ

Top Answers & How-to Guides

What is Regal Cinemas's Phone Number?

The question we are asked most often is about how to talk to Regal Cinemas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I purchase tickets for special events?

Purchasing tickets for special events at Regal Cinemas is typically straightforward. Regal Theatres often feature a variety of special It is important to ensure that one is logged into their Regal account, as member benefits and discounts may apply. For some special events, tickets might also be available for purchase directly at the box office of the designated Regal location. Availability can vary, so it is wise to secure tickets in advance whenever possible, especially for popular events that may sell out quickly. For the most up-to-date information and purchasing options, visitors can refer to the current web page....
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Recent Regal Cinemas Customer Questions

How much does an IMAX movie cost?

IMAX movie ticket prices can vary based on location, time of day, and whether it's a special event. Generally, IMAX tickets are priced higher than standard movie tickets. For the most accurate pricing, check the specific location and showtime on our website.
Asked May 27, 2025 7:11 PM

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Ticket Information

What are the current ticket prices?

Regal Cinemas offers a range of ticket prices that can vary based on several factors, including the specific location of the theatre, For the most accurate and up-to-date information regarding ticket prices at a specific Regal location, it is best to visit the official Regal website. There, you can select your local theatre and view the current pricing based on the movie selection and showtimes. This will ensure you have the most relevant information pertaining to your movie experience. Additionally, purchasing tickets online may also provide you with the latest promotions and offers available for your chosen film....

What is the refund policy for tickets?

Regal Cinemas has specific policies regarding ticket refunds that customers should be aware of. Generally speaking, movie tickets purchased For tickets purchased at the box office, the policy is quite similar, as most of these tickets are also non-refundable. It is important for customers to check the terms and conditions associated with their specific ticket purchase, as policies may vary depending on special events, promotions, or specific circumstances surrounding the ticket sale. If there are any extenuating circumstances such as a theater closure or a cancellation of a screening, customers may receive a refund or a credit. It is advisable for customers to keep their ticket receipts and any purchase confirmations they receive, as this information may be necessary in case a refund situation arises. For the most up-to-date information on refund policies and specific ticket questions, customers should refer to the official Regal Cinemas website, where they can find detailed policies and contact information if needed....

What is the policy on using gift cards for tickets?

Regal Cinemas has a policy that allows customers to use gift cards to purchase tickets at their theatres. This means that patrons can It is important to note that the gift card must have a sufficient balance to cover the cost of the tickets or any additional premium features selected. Gift cards can typically be used for concessions as well, making them versatile for moviegoers looking to enjoy a full theatre experience. For movie enthusiasts planning to visit Regal Cinemas, it is a good idea to check the specific terms on the official Regal Cinemas website. This will ensure you have the most accurate information regarding accepting gift cards in your local theatre and any applicable restrictions or updates....

How do I purchase tickets for special events?

Purchasing tickets for special events at Regal Cinemas is typically straightforward. Regal Theatres often feature a variety of special It is important to ensure that one is logged into their Regal account, as member benefits and discounts may apply. For some special events, tickets might also be available for purchase directly at the box office of the designated Regal location. Availability can vary, so it is wise to secure tickets in advance whenever possible, especially for popular events that may sell out quickly. For the most up-to-date information and purchasing options, visitors can refer to the current web page....

Discounts and Rewards

Are there discounts available for seniors or students?

Regal Cinemas does offer discounts for seniors and students at many of their locations, but specific availability and terms can vary...

Is there a loyalty program for frequent moviegoers?

Regal Cinemas offers a loyalty program known as Regal Crown Club. This program is designed for frequent moviegoers who wish to earn Additionally, the Regal Crown Club often provides members with access to special promotions, member-only screenings, and birthday perks. It is an excellent program for those who frequently enjoy movies at Regal Cinemas, as it enhances the overall moviegoing experience by rewarding members for their loyalty. For more detailed information on how to enroll, points accumulation, and the specific rewards available, it may be beneficial to visit Regal Cinemas' official website. This site will provide the most current and comprehensive details regarding the Regal Crown Club and its offerings....

Are there any loyalty rewards for purchasing snacks or drinks?

Regal Cinemas does offer a loyalty program that focuses primarily on movie ticket purchases and rewards members for their attendance...

Food and Beverages

Can I bring my own snacks and drinks?

Regal Cinemas typically has a policy that prohibits patrons from bringing outside snacks and drinks into their theatres. This policy...

Do you offer gift cards?

Regal Cinemas does indeed offer gift cards, providing a fantastic option for movie lovers of all ages. These gift cards can typically Customers can often find these gift cards for sale at Regal locations, as well as on the official website. Additionally, they may also be available at select retail stores. The gift cards usually do not have an expiration date, which adds to their appeal, as recipients can use them at their convenience. If you are interested in obtaining more detailed information about gift card options, such as where to purchase them or specific terms and conditions, it is recommended to check the current web page for Regal Cinemas or inquire at a local theatre....

Payment and Reservations

What are the accepted payment methods?

Regal Cinemas typically accepts a variety of payment methods to accommodate their guests. Customers can generally pay for tickets and Regal may also allow payment through mobile wallets, such as Apple Pay and Google Pay, enabling a convenient and contactless transaction experience. Some locations might accept cash as well, though it is advisable to check with the specific theater for their current policies. For members of Regal's loyalty program, Regal Crown Club, points can often be redeemed for tickets or concessions, providing an added incentive to patrons. For the most accurate and updated information regarding payment methods, it is helpful to visit the official Regal Cinemas website, where specific details regarding a local theater's payment options will be outlined....

Can I reserve seats in advance?

Regal Cinemas does offer the option to reserve seats in advance for many of their screening locations. This service can provide guests...

Movies and Screenings

Are there any special screenings or events happening soon?

Regal Cinemas frequently hosts special screenings and events that cater to a wide range of audiences. These can include advance screenings...

What is the rating policy for movies?

Regal Cinemas adheres to the film rating system established by the Motion Picture Association, which provides guidance and information Regal encourages patrons to review the ratings and content advisories available on their official website, as these can provide more detailed information about specific films. Additionally, ratings can vary slightly based on individual discretion and personal values, so it is always a good idea for parents to research films to ensure they align with their family's viewing preferences. For further details, individuals can visit the Regal Cinemas website for more information....

What is the age policy for viewing movies at Regal Cinemas?

Regal Cinemas has specific age policies that apply to movie viewings, and these can vary depending on the film's rating. For instance, In some cases, Regal may have additional policies for specific events or screenings, such as its VIP or special screenings, which can include age restrictions based on the content being shown. Furthermore, Regal Cinemas reserves the right to ask for identification from any guest who appears to be underage, ensuring compliance with these policies. It is advisable for patrons to check the specific rating and any potential restrictions related to the movies they plan to attend. For more detailed information, individuals are encouraged to visit the official Regal Cinemas website, as it provides the most current and accurate guidance on age policies and movie ratings....

Theater Amenities

What amenities are available at your theaters?

Regal Cinemas offers a variety of amenities designed to enhance the movie-going experience for its patrons. Most locations feature In addition to seating, Regal cinemas often provide advanced projection and sound technology, including 3D screenings, IMAX, and other premium formats that elevate the viewing experience. Many theaters also offer a selection of concession items beyond traditional snacks. Patrons may find gourmet popcorn, candy, and a range of beverages, including alcoholic options at select locations. Moreover, Regal Cinemas typically features a clean and inviting environment, with well-maintained facilities. Some locations may also have special screening events for premieres, themed showings, and film festivals. Guests can expect a friendly staff keen on ensuring a pleasant experience. For those interested in enjoying a meal before or after a film, certain Regal locations are situated near dining options, making it convenient to include a meal in the outing. It is always wise to check the specific theater's page for details on the amenities available at that location....

What accessibility options are available at your theaters?

Regal Cinemas strives to provide an inclusive experience for all guests, including those with disabilities. They offer a variety of For guests who are deaf or hard of hearing, Regal offers assistive listening devices, which amplify sound during screenings. Closed captioning options are also available for many movies, allowing viewers to read the dialogue on screen, making the cinematic experience accessible to all. Some locations may feature open captioned screenings, where captions are displayed directly on the screen. Additionally, Regal's sensory-friendly screenings cater specifically to guests with autism or sensory sensitivities. These screenings typically provide a relaxed environment, allowing for lower sound levels, brighter lighting, and adjustments to the theater's atmosphere to ensure a comfortable experience. For those who are blind or have low vision, Regal Cinemas provides audio description services in select auditoriums, which narrate the visual elements of a film through headsets, enriching the viewing experience. To find detailed information on the specific accessibility options available at a particular Regal location, it is advisable to visit the current webpage, where one can also find contact information in case further inquiries arise....
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